Hancock Home Solutions

I paid Mike Hancock a deposit to do some remodeling to my home. We had a written contract. After over 4 months of run around and NO WORK to my house I ask for my deposit back. He said he would give it back to me but then backed out of refunding me via email. We recently went to court, the judge ruled in my favor and I have a judgement against his company. Have not received my deposit back.

Great job, great company to work with

Did not always get bathrooms clean and bedrooms vacuumed.

All went very well. The contractor showed up at all times promised and phoned to let me know if he was going to be delayed. We were given a Project Outline of the procedures that were to be performed along with a firm price (highly satisfactory, I wish to add) for the job. I wasn't present when the workers put the floor in, but my wife was. She kept my abreast of their progress while I was out-of-town working. The workers were a little slower than expected BUT they did a very thorough job, which in retrospect was no problem. I highly recommend this home improvement business!

No issues, they were on time and if there was delays the company notified us and provided the explanation.

After a number of months and little assistance from Mr. Hancock in contacting my insurance company Mr. Hancock subcontracted the roofing out to a gentleman from Henderson, NC. The roofing was done sometime in the spring of 2012 (not 2 years ago). I was not given the subcontractor's name nor was I given the name of the roofing product with the 30 year guarantee I was promised. Mr. Hancock requested that I pay 4500 dollars for the roof rather than the agreed upon 4000 dollars but agreed that he would reduce the exterior painting to 4000 dollars. I now have a roof leak around the chimney. I called several months ago and then again recently with the heavy rains in May. Mr. Hancock came to the house while I was at work and caulked the metal chimney flute coming up of a wooden chimney stack extending from the roof. He also caulked along the base of the chimney. He declared there was nothing wrong with the roof shingles or the flashing. He declined to call the roofer who did the roofing stating: and quot;he's not going to want to come all the way down here ... it was done 2 years ago.and quot; When it continued to leak I telephoned him again and he stated that the leak probably was caused by the damaged wood siding of the chimney stack which was not his responsibility. Which of brings me to review the exterior painting . He originally agreed that the cedar siding would need brush painting and some filling of knot holes and replacement of some of the wood. He stated that spray painting would not be sufficient for the cedar siding. He arrived with his crew with a spray painter during the summer of 2012. He stated then that the cedar siding could not be brush painted and that knot holes could not be filled because the filling would fall out. He did not replace any of the wood siding. Now he tells me that the wood siding of the chimney needed to be replaced and that he knew at the time his crew did the painting but and quot;I knew that you were tight on money and I didn't want to tell you because I'm not that type of person.and quot; As a medical provider if I saw a suspicious lesion on someone's body and didn't tell them or have it biopsied because I didn't think they could pay for it I would be negligent. Apparently he doesn't agree that is an appropriate analogy. I have asked him for the roofer's name and the type of roofing that is supposed to have a 30 year warranty but he has not provided that information. He apparently doesn't think I need that information about my home repairs that I paid and obviously I think I am entitled to the information. I left a message on his cell phone today that I would have to call a lawyer to require him to give me that information if he doesn't provide it. As it stands I will have to hire someone to fix the roof or chimney stack or whatever to eliminate the leak. The leak around the chimney after the hurricane is why I hired Mr. Hancock. Mr. Hancock may be right that the roofing shingles and flashing is not the cause. I have no faith in his word. But as the painter who had painted the chimney siding he should have told me that there was a problem rather than letting it go to the point of having a major leak. I found Mr. Hancock to be less than professional for both of the jobs he contracted to do. He seems to imply now I didn't pay him enough to do it either job properly. I would not have hired him if he was not able to do the job properly for the money he agreed to. I did have other similar estimates and his was not the lowest estimate. He made promises that he could not keep. He should not have made them. I only received 3500 dollars from the Insurance company for the roof and the rest came out of savings. I am frustrated by his reaction and approach in resolving this problem. .

Did all asked repairs, but did not pay attention to the details. Did not paint all the trim; had to call to schedule follow-up appointments. Was slow returning once paid. Damaged dining room wall during construction, but did repair and paint free of charge. Workers smoked on job and in the house; did not clean up after themselves. Cut electric wires under the house while performing service and refused to pay to have them fixed. Had to get a separate electrician out to repair. Did a good job putting doors on office, but refused to paint them. In summary, a nice guy who works very hard; however, those who work under him aren't nearly as professional. Additionally, I would say he was too busy. Felt rushed, which might be why there were follow-up problems with floor (air pockets), dining room (cut electric wires), office doors (never painted), tools (left laying around), and the hot water heater (used a cord that was too small during installation which could cause fire). Would I use this provider in the future? I don't know. I might give him a second chance.

My experience with them went very positive. They worked hard, they got nice employees, and they did a good job on everything that they have done. They started out, we had moisture under the house and they put the installation. It's a major project and it went very well. They painted the whole house, the roofing went well and the last thing they did was fix the tiles in the bathroom which also went well. We are expecting them this week to build the garage. I have nothing but positive comments about them. They're very professional, they're employees there are great and they have nice outfit. I am very happy with them and they did a good job. They're real nice to work with, they came but I don't know with the pricing. The staffs are impressive as well as the quality of work. I found them on Angie's List and I am more impressed with them than anybody else. I think they're great.

Mike Hancock and his crew did an outstanding job staining and treating our fence and deck. They were punctual and efficient. They were polite in their interactions and were willing to answer questions as they proceeded with the job. The deck and fence look great. They even stained our mail box post, which was unexpected. We would gladly use his home repair/ remodel service again. Angela Hancock, Mike's wife, has been cleaning our house on a bi-monthly basis since the beginning of the year. She does an excellent job for a very reasonable price. In fact, we were so satisfied with Angela's performance and work effect, we figured it must extend to the rest of their family owned company, Hancock Home Solutions. That was why we decided to hire Mike to do the fence. They are very nice people who do quality work!

Angela did a great job overall and would recommend her to anyone

Like their quality of service .....will continue to use and highly reccomend.

Service exceeded expectations! Friendly and professional, the work performed was thorough and efficient. Will continue to use Hancock Home Solutions on a bi-weekly or monthly schedule.

The planning was good, the workers were hardworking and polite, the results were excellent. After suffering with incompetent contractors in the past, it was wonderful to have a group that had pride in doing a good job. I plan to use them for future projects.

The over all experience with this company was more than we had expected based on other companies we have worked with in the area.

My kitchen is magazine ready!!! Everything went exactly as he said it would and I could not be happier!!!! If I had known it would be this easy and this this wonderful I would have done it years ago. As I stated above, all the work performed was done professionally, on time, and with great care. They really paid attention to my needs and wants and gave me exactly what I was looking for. This being the second project Mike has done for us and the result being exactly the same both times, I believe this is a solid company with a very bright future and I will continue to recommend them to ANYONE who even mentions needing work done. Thanks again Hancock Home Solutions for all your hard work!!!

He did one of the sorriest jobs imaginable. The new construction walls are not square. One of the walls is bowed. The floor has air pockets in it. He left a gap between the foundation and the part he added on where bugs, crickets, and mice can get up into the house. That we now have to fix. We have to go back and redo a lot of what he had done. The problem is that we have paid him. He had told me that he had ordered all of the countertops, but then came and told me that one came up short so he was going to order another one. When he put the kitchen countertops in, he didn't seal them. On one end there was a gap so wide that I could put my fingers in it up to my knuckle. He said it could not be fixed and he would not even attempt to do so. My husband asked him to just unbolt it and that he would then fix it. Mike just packed up his stuff, took all of tools, the paint and stain that we had paid for and left. I asked him to bring the stuff we paid for back. He said he would bring it back, but he didn't. He then called when the countertop came in and claimed he hadn't quit. He wanted to put it in and collect an additional $900. I told him I wouldn't pay the $600 that he offered to drop it down to. His wife then called to see if she could get things worked out. My husband let her know that he did not want Mike working in our house anymore once he had already packed up and left. Mike's attitude was bad. When I would ask him to see receipts; he would say and lsquo;he knew what it was all about' and then would hang up on me. I never saw receipts for anything. I would not recommend him. We have a slanted ceiling in our kitchen. He broke the sheetrock a little bit; a slight bend. The line is now just as crooked as you could have ever seen. There is another spot they didn't sand down that also sticks out. They didn't put the stain on some of the wood that they replaced. The door we supplied in the bathroom was not cut level, so there is about a 3/8 inch gap at the bottom and a and frac14; inch gap at the top. You have to almost slam the door to get it to latch. Had I known, I never ever would have done anything to my house. I would have been happier leaving it as it was. He wanted to make sure we got a bull nose countertop. Once he installed the countertop, I noticed it was not a bull nose. I had never heard of a bull nose till he told me about it originally. I even called Lowe's and they stated they do in fact make a bull nose. I thought that maybe it wasn't an option, but they do. I couldn't believe he had the audacity to lie to me and tell me what he installed was a bull nose when it wasn't. My husband took the countertops off and noticed more issues on how they didn't install the sink correctly. He tried to tell me the floors that aren't level were the old part of the house; but it was the new part that he added on. When he was putting in the sink, he cut both lines to the dishwasher. It was just one thing after another. When we originally talked to him, he told us it would be mid-may before he could get started. It was sometime in the first of June when he got started. At no time did we call and complain or ask when they would get started. They would work a few days, then nobody would show up and it continued. The week of July 4th, he was groaning about missing time with his family and I gave him a pass. When they were almost done, they just got into a big hurry. They didn't put down a half round on the floor. They left a piece of molding out. They got paint on my navy blue carpet that I still haven't totally gotten off. It was horrible. We have to redo it all again, ourselves.

Thus far thru 3 visits everything has gone very well. Scheduling can be a little problematic since her primary clientele are real estate companies and they may contact her in a panic to have a house cleaned for next day move-in...so a little flexibility is needed but it is NO problem for us. They are very good about contacting us if there are any delays. They use all their own supplies and equipment.

Overall, a pleasant experience, good group of guys to work with and a quality job well done.

We were promised the windows in 2 weeks. Instead Mike got the windows and actually got them to us in 10 days. He brought his ladders to our house the day before and called to say he would be by in the morning and get the job done. As promised, by 8AM, he and his work crew were here and started working on the removal and installation of the windows. The crew all worked together in harmony. The job was done in less than 5 hours. We noticed there was a trim problem on several of the windows and Mike promised he would be back at the end of the day with the material needed and he showed up around 5 PM with his whole crew and they finished up the project. There was no sign that they had actually even been here. Job site cleaned and restored as it was before they started. Follow-up report/status: After the work was finished on the windows, we noticed there were two areas of damage to the vinyl siding. The siding that edged next to the front door was cracked and breaking. When it was replaced after the installation of the windows, it was placed incorrectly. The damage was obvious. My husband then went around the house and checked the areas around the windows that were installed. Off the back deck we noticed a major break in one piece of siding. The damage was obvious and should have been fixed before the project was completed. Had we been informed of the problem and told it would be repaired, we would not be upset by the quality of installation. However, I had to call Mike on the phone and ask him to come by. He said he was busy with a project but would come over soon. Four days later he showed up on a Saturday morning, by himself, and fixed the siding in the front. He said he didn't have enough siding to make the repair in the back but would be back on Monday after he went and purchased more siding. Monday came and went. Tuesday it rained and he called to say he would come by on Wednesday. He showed up with another workman and they repaired the siding but it is still not completely repaired. If you know where to look, you can see that one piece of siding is broken where it installs next to the house. I am very disappointed. I emailed Mike recently and asked him for a copy of the warranty for the windows. He gave me the name of the company and where I could go to see the warranty online. He said that he would go to the business where he purchased the windows and get me a copy. Two weeks passed, I emailed again asking for the warranty. To date, I have not heard from Mike. On another note, I said that the crew cleaned up well. We found a few large nails under the windows that had been dropped and not picked up. One nail we found in the rear tire of my Honda which caused a leak that we had to have repaired. Because of the above difficulties, I have revised my evaluation of Hancock Home Solutions.

She charged us $100 per week and was only at our house about 2 hours a week. It's hard to clean a 2500 square foot house in 2 hours working by yourself! She didn't empty the trash from the bathrooms, etc. She didn't make the beds. She didn't straighten the hand towels hung in the bathrooms. We were expecting someone to come in weekly and leave our house neat and spotless. That just didn't happen.

The project went well.

I HAVE BEEN VERY HAPPY WITH HIS WORK AND I WILL BE USING HIM AGAIN NEXT MONTH FOR ANOTHER LARGER PROJECT. GREAT JOB !!!!!

2nd time using them. another great job. Will use them for all future home remodel/repair projects.

Angela and her mom both came the first day and did routine housework (vacuum, mop, dust, baths, etc). She started on the heavy stuff (washing baseboards and chairrailing, spot cleaning walls, etc). They did a great job.

Gave me a quote on easy job. Didn't show up. Called and said should be there on Saturday or would call. Never called. Never showed up. Would not recommend. Update 12/20/11: Sorry, Mike, but you never returned my call after I called you on Friday, November 18 wondering why you had not shown up when you said you were going to the day before or at least by that morning. Please get your story straight. I return all calls and you never called me after that conversation or up to the time you finally showed up at my house on Wednesday, November 23 at approximately 1 pm with materials. This was almost one week after you said you would be there. Believe me, I wanted the job done, but you blew me off because I was a and quot;small joband quot; in terms of costs and it cost you a job plus another that I was going to refer you to. When you finally did show up, you told me and quot; I told you I would get to it when I could,and quot; That is absolutely what you said. You said you could get to it by Friday and when I called you Friday to find out your status, you said you would call me by that afternoon and if not by Saturday. By Tuesday, still no call! I don't dispute when you showed up. I dispute that you did not show up or followup with as you told me you would. Next time, do what you say you are going to do. Rating is deserved and I hope you will not do the same thing to another person. You were the cheapest estimate, but if you don't follow up and keep your word, it means absolutely nothing! (And by the way, still waiting to get job done elsewhere so why would I put a false notice.) Just do better the next time.