B & M Home Improvements

I’m usually quite skeptical about contractors and have had my fair share of dealing with unreliable, unresponsive or just untrustworthy and unprofessional folks over the years …so you can imagine how pleasantly surprised I was finding a business that proved to be reliable, responsive, trustworthy and professional throughout our engagement with them. From our first contact with B&M to set up an appointment, to an initial meeting with Brett (the very next day) who quickly instilled a sense of confidence in the way he assessed our problem (we had a ceiling leak in a couple of places)… to the way the work was scheduled and carried out by a great team of individuals - always polite and respectful. Brett is a genuinely caring professional who runs an admirable operation that I will always call upon first for any work I need done around the house.

Great! On time, finished on time, charged agreed upon price.

It was absolutely marvelous. The workers were very pleasant and cleaned up after their work. I asked for advice and got some wonderful advice and ideas to make things better. Workers came when they said they would and worked constantly. Telephone calls and texts were always answered. We were having a difficult time with husband being in hospital for a long time and this company was patient and kind and understanding. We are so pleased with the results. We will definitely use them again. We had complete trust in cost and work.

This was the second contractor. the first did a terrible job. B & B came in and showed up when promised, did excellent work and cleaned up completely after themselves.

I absolutely love this company. Very professional. The owner is down to earth and easy to speak with. The 2 guys that performed the duties were extremely nice and pleasant. Their work ethic is top notch and I have 0 complaints. They came back everyday until the job was completed.

Brett and his workmen were pleasant, knowledgeable, respectful and worked hard. The bathrooms were in terrible shape and they look great now. Estimate was accurate and reasonable. The add-ons that became necessary were very few and reasonably priced as well. I did not feel that he was trying to price gauge me at all. Very satisfied with the experience.

They did an awesome job. Good attention to detail and finished quickly.

Bret and Anthony did a fantastic job. Nice to work with, excellent work. The came when they told me they would be here, even for the free estimate. I can't say enough good things about their work ethics. They will definitely be called again.

Very well 2 guys showed up in the chilling rain. Went right to work and cleaned up nicely.

Perfect! Completed within one week of estimate. Very reasonably priced. Anthony and Oddie were very professional and polite. Will definitely use this company again!!

not good. He gave me an price of $2150.00 but at the end he said we owed $2277.00. Not happy

This all started last May when it was really hot and my air conditioner quit. Besides the AC, a lot of other stuff needed to be fixed and financing took a while to set up properly, but Bret Thompson and crew bore with me as it was arranged. The whole thing took four months from start to completion. This seems like an awfully long time, but most delays were due to weather (remember the last hurricane we had in 2019?) and subsequent supplies delayed because of the hurricane. I am totally happy with the results, the house is better than when I got it. Bret always listened to me, was respectful of me (as were his crew), answered my questions, was really insistent on the best quality work of his crew and subcontractor, and always wanted to know if this is what I wanted. All that, and at a reasonable cost considering that other licensed builders I contacted who Never Called Back, or IF they called back gave ridiculously high estimates, or dismissed me as not possibly having a brain because I am a retired older woman.

a complete failure, two young girls/women came. They did not know what a door closure was. They started to install a smoke alarm battery and didn't know how to do that. I stopped them and told them to leave. This is the second contractor you sent to me. I am very dissatisfied with your services. Doug

Brett was very responsive to any phone call, text and email. Always took the time to answer questions. After they got started the crew were always on time and stayed until late every day until the job was completed. I would definitely recommend this company for structural damage.

We were extremely pleased with the knowledge and professionalism of both the owner and crew of B&M Home Improvements. They listened to our needs and were able to execute our wishes timely and w expertise.

There were very unprofessional when talking about a quote. Very negative

He did a wonderful job on everything, personable and made great suggestions to needs of job.

Work was preformed in a timely manner and estimate was spot on. Absolutely satisfied with craftsmanship. Will hire again for any future home improvements.

Dependable, trustworthy, timely and integrity.

They did an excellent job. We had water damage in the wall floors and they did a great job and we were very happy with the work they did. They cleaned up after themselves.

It went fine, on time, professional. Cleaned up well and the tile looked good.

Flooring, base boarders and a portion of my subfloor was completed in my laundry room. They did an excellent job. They were very professional and I am very pleased with their work.

Bret is super professional, VERY responsive, and is great to work with. He is timely, did what he said he would do, and went above and beyond in fixing some of the errors that his crew did (some paint splashed on the wall and his crew came and got it fixed quickly). They finished a little ahead of schedule, so that tells you how prompt and reliable he is. Price is a little higher, but you pay for the professionalism, reliability, and overall work result. I would use B&M again in the future.

They did it in a timely matter and cleaned up too!

The tile turned out beautiful! Brett Thompson was highly responsive and made sure his crew paid attention to every detail. Even bringing them back out to do additional work on pieces that didn't meet his expectations. He has high standards and makes sure they are met.