Williams Plumbing, Heating & Air

A $500+ lesson from a disappointing and unethical company. We used Williams based on a friend's referral. They could come out same day and it would cost $89 for the tech to let us know what was wrong. This took him multiple hours, time sitting in his truck waiting on his boss to come out to help determine the issue, etc. No problem...all of that was to be covered in the $89 service call. We were presented only 1 option. After completion, I received an unclear invoice of $1080. I called the office to ask for a detailed explanation of the charges. I was told this is the industry standard rate and it's a flat rate for the work....but the only explanation is that it included all the hours the tech was supposed to be working under the $89 fee. I asked for a manager to call me because the receptionist said she didn't know anything more about pricing. Days later, I received a call from our tech who was angry that I'd "filed a complaint"!! I had not complained about him at all and had not filed a complaint. I was still waiting for someone to explain the charges. When he called me at work he was rude, combative and disrespectful. After telling me he had bills to pay he hung up on my while I was explaining that I understand he doesn't set the prices, I'd just like clarification on the charges since I'd called other plumbers and asked them to quote me for the same work and received multiple quotes of $500 LESS than we were charged. I still have not spoken with a manager. It's a poor way to run a business, I'll be sure to mention their name as one to avoid anytime someone wants a recommendation for a plumber!

Bathroom tub was leaking. Replaced elbow joint. It went very well. They told me what they found and showed me a picture of the leakage. They actually showed me the joint that they replaced. They told me what price would be before doing the work. I agreed. They did a great job. They also spent over two hours checking two toilets to see if there was a leak. They found that everything was fine. The leak was coming from the bathroom tub. They were very thorough and very pleasant and professional. I would Highly recommend them!

.

Techs very professional, timely, and willing to answer any and all questions. Knowledgeable on all questions asked. Office personnel was very helpful through multiple calls concerning systems on a home we were considering purchasing.