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Webb Heating & Air Conditioning Co Inc

Heating and Air Conditioning, Energy Efficiency Auditing

About us

Proudly serving all of Guilford & Forsyth Counties. Family owned & operated award winning HVAC company. Cost is determined by the job. Please call to schedule

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Preventative maintenance agreements, repair, sales and installation of all major brands including Trane, Lennox, & Goodman. Free estimates on new system installations. Residential construction & light commercial projects as well. Indoor air quality, heat pumps & gas furnaces. Call for a free estimate & promotional discounts today.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.754 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
7%
3
2%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 54 reviews

Freddie B.
03/2023
5.0
heating & air conditioning/hvac
  + -1 more
We are very pleased with Webb heating & air. Their services have been great. Scheduling is simple and they are very prompt. Any problems were shown and explained to us prior to repairing. We would highly recommend their services.
Description of Work: Attic insulation and Heating & Air

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris B.
01/2023
1.0
heating & air conditioning/hvac
  + -1 more
I used Webb heating and air to replace a system that was 20 years old. I went with a Trane system that was recommended and being a high energy efficient system. Install was good and on time but that where it ends. In less than 3 years had to replace the a/c coil, at over a $1000 cost with very little assistance from Trane or Webb. Now, I signed up for their service plan from day one, coming out in the spring to service a/c and fall to service the heat. Right after the coil was replaced, during the spring service, everything was fine, month later noticed the system was not cooling good, had them come out and found no coolant in the system, checked the coil and found all the coolant leaked out due to improper installation, coolant was replaced at no cost. Fast forward to this November service on heating system and all good. Go on vacation and less than 2 weeks after they were out NO heat. They came out did some adjustments charged over $100 less than 2 weeks after my service but just wait it gets better. 2 months later wake up NO heat, they come out spend about 2 hours looking for the problem finally say it is a part and it is $250, well of course I say replace it and have someone call me Monday. When tech finished he says the charge is $375, I said you told me it was $250, he then said the service charge on a Saturday, I said have someone call me not paying. He talks with someone and removes $40 and this is after my service plan and the fall service tune up and everything WAS SUPPOSED to be good. So in less than a 2 month period after my service tune up I am charged over $400, THIS IS UNACCEPTABLE, I will never recommend this company again, terrible customer service, if you use them Good Luck, BEWARE!!! The techs that have come out have been polite and professional but that is where it ends, this company has a problem and it is they don’t care about the service they are providing. In less than 7 years I have spent over $1500 in repairs not counting over $200 a year for the service plans, WOW.
Description of Work: System replacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$14,500

Robert C.
12/2018
1.0
heating & air conditioning/hvac
  + -1 more
Unit is collapsing forward, platform base is cracking, getting worse. Webb Tech confirmed unit is off center. This is a $5,800 unit Webb installed, including the faulty base. Webb returned, took some pictures, had a meeting. They decided to replace the base if I agreed to pay an additional $800.00+. I expected better from Webb after a 20+ year relationship. Canceled my service contract and have turned over all pictures and documents to my attorney. I feel so very betrayed at this point. Mainly because I always felt a type of family trust with Webb. They turned their backs on me for the first time in a 20 year relationship. I feel hurt, lost and concerned about the future of my Trane unit. Very first time Webb betrayed my trust. Also will be the last.
Description of Work: Requested repair/replace of platform base of large Trane AC/Furnace unit Webb installed in 2012.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$800

Elizabeth A.
08/2018
2.0
heating & air conditioning/hvac
  + -1 more
I called to request a quote to repair or replace my 20 year old A/C unit that has recently started leaking water. I was pleasantly surprised that I was able to speak to someone right away. All the other companies I called had me leave a message first. The pleasantries ended after I explained that I wanted a quote to either replace or repair my unit. The woman answering the phone used a condescending tone to ask my twice if I wanted either a repair or a replacement. I tried to explain that I would like to repair but that this would be a second opinion to another companies quote who recommended I replace the unit. She further explained that they can either send someone to repair the problem or replace the entire unit. At this point I told her I would call someone else and hung up. I would have preferred that she ask more about my problem instead of just explain their companies policy. It seems to me the same person could tell you if you need to repair or replace something. The other three companies I called were happy to do so. In my 20 years of homeownership I have learned that If a company is difficult to communicate with right from the start it's best to move on and find someone else.
Description of Work: Requested a Quote to Repair or Replace my leaking A/C Unit

Rating CategoryRating out of 5
quality
2.0
professionalism
1.0
responsiveness
4.0


Debroah H.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
From our first contact this was a really pleasant experience. We were presented with three options , good - better - best. We chose good after a frank and honest discussion with the representative about the cost vs benefits of each choice. He then explained the financing option and made it clear how it worked (36 months 0 interest). He even warned us about how expensive it was if not paid off in 36 months. The actual removal and install was flawless. Crew was here over two days for about 10 hours. Replaced one full system each day. They were punctual, clean, informative and courteous. After install the final check, county inspection, system check out, and thermostat walk through were completed in an hour.
Description of Work: Replacement of two whole home air conditioning units and air handlers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Larry N.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
Smooth, but am still waiting for final finish work. I still have their money so I am sure it will be finished. A bit of over promise/under deliver from the sales side. The installation went smooth and the unit works very well.
Description of Work: Replace aging a/c and furnace upstairs

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Shirley B.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
We are on a contract to get to do the inspection that's the same twice a year. So they did another inspection, so it's no different than what it was in January. You can just copy everything that was done from before cause it's no different. They did the same thing. They did it reliably etc.
Description of Work: The have a service contract to inspect our system twice a year.
Rating CategoryRating out of 5
Yes, I recommend this pro

Shirley B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a contract with them for service. They come twice a year. They installed the heat pump 3 or 4 years ago but they were Williamson at that time.
Description of Work: Service for heat pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Cindy M.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service, highly recommend Webb.
Description of Work: Remove old HVAC and install new unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

Molly W M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
They are very good and they are responsible. I have a contract with them. They come regularly. The reason I went with Webb is because they had a cheaper way of installing my new furnace that didn't require a lot of ductwork. That is why I went with Webb. They are very responsible. I have a yearly contract with them. They are very good. I have used them for two or three years, I don't know how long. Maybe like 5 years or something like that. I have them every year.
Description of Work: For my heating services, I use Webb Heating & Air Conditioning Co.
Rating CategoryRating out of 5
Yes, I recommend this pro

Molly W M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
They are very good and they are responsible. I have a yearly contract with them and they come regularly. I think the reason I went with Webb was because they had a cheaper way of installing my new furnace that didn't require a lot of duct work. I've used them for 2 or 3 years and the furnace may be like 5 years old or something like that.
Description of Work: They do my heating and A/C.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kenneth B.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
From the initial consultation with Chris Williams, everything about our experience with Webb has been top notch. I feel like they over delivered on our expectations. The system is far better than what we even expected and Webb has been very responsive every step of the way. We would highly recommend them to anyone.
Description of Work: Our upstairs AC was 10 years old and the cost to repair wasn't justified over the energy savings of a new system. We hired Webb to install a new upstairs HVAC unit. We received four quotes (including from Costco), and Webb was able to beat them all for a quality Trane system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Myra H.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
They did catch some problems that I had on the previous visit so I didn't have to pay the full amount for the visit. That saved me some money.
Description of Work: I use Webb Heating & Air Conditioning. I'm on a maintenance contract with them so they come twice a year to do maintenance work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

grace D.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very good, they were on time, and they were very professional. They did a very good job for me.
Description of Work: I used Webb, they put in a new air condition in for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

karen M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
I had a new hvac unit installed in conjunction with Webb and Lowes - they were awesome. I worked with salesman Chris from Webb and once he realized what it was I needed and wanted in regards to an HVAC unit. He went above and beyond to find one that fit my pricing needs and I couldn't be happier. It was refreshing that him and Jim from Lowes have a very good working relationship and it made me confidient regards to my buying decision. The installers were also wonderful and professional. I did get more than a few estimates prior in the end Webb came in with the best price and product after working with Chris. It was a stress free install, and the sales rep even stopped by during the install to be sure it was going well.
Description of Work: Installed new HVAC unit. Removed old unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,950

Rodney K.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
Checked work done from another company's service call.
Description of Work: Installed new thermostats.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Michael R.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
I hired Webb to do a pre-purchase and quot;2nd Opinionand quot; on a house we are buying in Greensboro. The seller had a service and Refrigerant added by another service provider due to high differential in temperature between downstairs registers (too warm) and upstairs (cooler) and the lines outside not being cool or covered in condensation as would be expected. The humidity was high downstairs, a sign of a weak, overworked AC unit. Webb tested, and while the temperature spread was closer than prior tests (post refrigerant refill), it still wasn't as expected. They recommended to the current owner to clean the coils on both units. They did this, and both units ran less and cooled more. They stayed to test and did a great job with a 16 year old unit! Excellent knowledge and advice. I will use Webb as my service provider going forward as they saw what the other company missed.
Description of Work: Standard Service Call (overall check for upstairs and downstairs Central AC Unit): $95 Coil Cleaning 2 AC Units: $78

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$173

john L.
05/2013
4.0
heating & air conditioning/hvac
  + -1 more
Minor issues were promptly addressed by service manager Overall a very positive experience
Description of Work: New High-efficiency gas furnace installed with some ductwork modifications performed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,587

Robert C.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
From the time we sat down with the sales person to the day of the install I couldn't have been more pleased. Everyone arrived on time and assured me that every aspect of the installation would be handled to my complete satisfaction. Once the install was complete every detail was fully explained to me and the work was completed cleanly and professionally. Not that I was surprised as I know Webb's reputation for outstanding service. I'll have to admit that I am neat freak so when we went outside to check everything I was thinking to myself, and quot;okay what will I have to clean up?and quot; Well I'm happy to say that all was in place and neatly done to my satisfaction. They even removed all signs of my old unit which was a huge monster of metal, motors and pipes. I was so please that after the technicians left I immediatly called the Webb office to let them all know how please I was with everything! I think they were pleasantly pleased to say the least.
Description of Work: Webb Heating & Air has been providing me with outstanding service for 15+ years. Last November our Furnace/AC unit was in need of replacement and thankfully we had the Webb team on our side!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

Eric T.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
Our ComfortMaker units were installed when the house was built in 2000. Williamson maintained them from the beginning and we went about 7 years with no problems at all. Finally the AC units were starting to consistently lose freon. They patched it up and said the rest of the unit was good and to make it last if we could, and we got another 5 years out of them. Finally, at the November inspection for winter, our downstairs package unit had developed a crack that was letting in carbon monoxide. The tech said he couldn't legally leave it operational. We had previously had some quotes from 3 area companies in the spring to consider proactively replacing, and Webb was competitive then, and we had always had great service. We asked them to come out for a quote, which they did the next morning. They promised they could get the equipment in and installed in 3 business days ... and they did! Further, they did business just as smooth as can be - communications were far better than other home services and they did what they said, when they said, and always let us know what they would be doing. They scheduled the county inspections for the required inspections, and that went off without a hitch. It's been about a month and everything is operating perfectly. Lastly, as mentioned above, they even submitted our rebate forms and had the check sent right to us. It's rare to have your technicians, sales staff and office staff all be perfectly aligned and professional, but Webb has. Glad to be Webb customers and have them do our twice a year maintenance too!
Description of Work: Webb installed a new Trane upstairs furnace and A/C and a downstairs package unit (furnace + A/C combo) in our home after our builder grade units wore out. We had been with Williamson HVAC for about 10 years prior to them merging with Webb last year. We loved Williamson and had hopes that Webb would be just as good, and they have been. We got our rebate check in the mail today from Duke Power for energy efficient units, and it reminded me to submit a review since Webb was nice enough to fill out the application and submit it on our behalf.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,900

Jean M.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have a service contract with Webb. For $190 a year they inspect and tune up the gas furnace in the fall and the AC in the spring. Also included in the contract is a 15% discount on parts year-round and first preference for service calls. We had been having an intermittent problem with the furnace, which I described to the technician. However, since the furnace was working fine while he was there, he could not make a diagnosis. Later that afternoon, the malfunction returned. I called Webb and they told me they would send the technician back as soon as he finished the call he was on. He returned within the hour and worked on the furnace for some time, was able to get it working, and it has worked fine ever since. He said it needed a new control panel, but did not replace any parts at that time because we had just purchased the house and there is a home warranty which would cover the parts. We were not charged for the return visit.
Description of Work: Fall cleaning and inspection of gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Gary W.
10/2012
4.0
heating & air conditioning/hvac
  + -1 more
They were the most competitive on pricing and were willing to work with me to get the price lower than the competition.
Description of Work: They installed two air conditioners and furnaces.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Clarissa W.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
We had a bad airconditioner leak that resulted in the airconditioner needing to be pulling, and some work done to the drain system for the airconditioner. We had another company try to quote us over $2000 over the phone. We called Webb and they came to our house told us our options, set up a date for the service, arrived and finished on time. They are outstanding.
Description of Work: These people are A+ professionals, they were on time, gave an accurate quote and told us our options. They were so focused on our needs and provided a level of customer care I have not seen in quite some time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

DEL & PATTI H.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have been using them for about 30 years.
Description of Work: They come out twice a year to check on the heating and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kerry S.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have used them before and they did a great job. They are very thorough and professional.
Description of Work: They replaced the control panel on our heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1(current)
    • 2
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Contact information

204 Pomona Dr, Greensboro, NC 27407

http://www.webbhvac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Energy Efficiency Auditing

FAQ

Webb Heating & Air Conditioning Co Inc is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Webb Heating & Air Conditioning Co Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Webb Heating & Air Conditioning Co Inc offers free project estimates.
No, Webb Heating & Air Conditioning Co Inc does not offer eco-friendly accreditations.
No, Webb Heating & Air Conditioning Co Inc does not offer a senior discount.
Yes, Webb Heating & Air Conditioning Co Inc offers emergency services.
Yes, Webb Heating & Air Conditioning Co Inc offers warranties.
Webb Heating & Air Conditioning Co Inc offers the following services: Preventative maintenance agreements, repair, sales and installation of all major brands including Trane, Lennox, & Goodman. Free estimates on new system installations. Residential construction & light commercial projects as well. Indoor air quality, heat pumps & gas furnaces. Call for a free estimate & promotional discounts today.

Contact information

204 Pomona Dr, Greensboro, NC 27407

http://www.webbhvac.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM