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ROCKY TOPS INC

4.6(
10
)

Countertops and Backsplashes, Marble and Granite

About us

Full Service Counter Top Fabrication & Installation Tearout & Disposal of existing counter tops Sealing Refresher Service (ReSeal, Repair & Revive) your Natural Stone Counter Tops Tile Selection Coordination and Installation Technical advice concerning the nature of the material you choose, recommended maintenance and care treatments. We help you coordinate textures, colors and other design principles with the selection and application of the natural stone or quartz for your residential or commercial properties.

Business highlights

22 years of trusted experience

Services we offer

GRANITE & QUARTZ COUNTERTOPS INCLUDING FABRICATION AND INSTALLATION.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check

Reviews

4.610 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
0%
2
10%
1
0%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.6
responsiveness
4.4
punctuality
4.6
Write a review
Showing 1-10 of 10 reviews
Sandy C.
03/2023
2.0
countertops
  + -1 more
After a protracted experience and many phone calls/texts unanswered (early December - February 1 installation), we were not happy with the product they installed. It had a noticeable flaw and was not corrected to our satisfaction. They said our only option was to start all over, with no discount in price. They truly are not of the generation that believes the "customer is always right" or "satisfaction guaranteed".
Description of Work: Installed a granite island.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$800
Response from ROCKY TOPS INC
With all due respect, we are a responsible and respectable business and just because a customer decides something does not look good in their house, the fought is not ours, nor is the burden to replace for free. They had a vision, came to our shop and picked out a granite remnant that they loved in the rack, then we measured, cut, fabricated and installed. The granite developed a blemish at some point and we repaired the blemish, not just once but twice with the second repair, perfect by industry standards. No 3rd party human could see the repair! Per the Marble Institute or America (MIA), Section 14, all natural stones are susceptible to chips, fissures and natural flaws...its natural, not made in a factory and poured into a mold... "Chips and Pitting of the countertop surface, particularly in granite material, is a commonly seen characteristic on natural stone. Granites are made up of several different minerals, each mineral having a different hardness. Granites contain quartz, feldspars, biotite, amphibole, ferrous titanium oxides, and other mineral combinations. All true granites have biotite in their composition. Because biotite is relatively soft and flaky, the first few layers are removed during the polishing process, causing pits throughout the slab. Some granites have more biotite throughout their composition than others. The higher the biotite content of the stone, the more pits it will have." The customer made a choice, we provided the service, something changed their mind, now they want a free replacement....
John R.
03/2015
5.0
countertops
  + -1 more
unknown
Description of Work: Installed granite countertops. They are gorgeous
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Stephanie C.
04/2014
5.0
countertops
  + -1 more
They were wonderful. Very helpful in every way. From estimates down to completion Very professional .Were able to answer all questions my husband and I had. we highly recommend this company. We would use them again.
Description of Work: New kitchen granite counters, tiled backsplash and new sink and faucet.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Lorraine R.
08/2013
4.0
countertops, marble & granite
  + 0 more
There were a few issues throughout the problem, but ultimately they were resolved and we are very happy with our countertop!
Description of Work: We chose Rocky Tops because they add to the quality of the granite by installing rods to prevent cracking and they polish under the entire countertop edge (which isn't done by any other installer); We did have some issues which were ultimately resolved by the owner. The price was the most competitive...and with that in mind, anyone looking to purchase countertops should know all the installers purchase the same granite from the same places...so get lots of bids because there is no difference for value except for service. Also, see if you can view some of the seams they have done...that is the real tell for quality installation. Graph out a template with measurements and required backspash, e-mail after calling installers for address, and compare. There really is no difference (we were lucky we were directed to this inside information prior to deciding on a company.) We may be a poor example for this company, but the communications and service have been unacceptable to us.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Mary C.
06/2013
5.0
countertops, marble & granite
  + 0 more
I like their service and their concern for their customer. I also like their details.
Description of Work: Rocky Tops Inc did my granite counter tops.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Katherine W.
06/2013
5.0
countertops
  + -1 more
They were very prompt to come and give an estimate. Gave opportunity for us to go to warehouse and pick out the exact piece of granite that we wanted. They set up the installation with attention to the timeframe that we needed. Installers were very professional, courteous and efficient. They cleaned up although they did not make much of a mess. They made sure that everything was as we wanted and made sure we were satisfied with the job. We were very pleased from start to finish and would recommend them to anyone who needs this service.
Description of Work: Install new granite counter tops and sink for kitchen
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Lynn J.
04/2012
5.0
countertops
  + -1 more
They were very good. They were very helpful. They were very thorough. They gave some suggestions to help with the problem area. They were proactive. The price was good.
Description of Work: Rocky Tops Inc installed countertops.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
DEL & PATTI H.
04/2012
5.0
countertops
  + -1 more
They had great supplies. They had a nice showroom. They were very professional and knowledgeable.
Description of Work: They came out to install our counter tops.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,987.06
Barbara U.
03/2012
5.0
countertops, marble & granite
  + 0 more
They were very professional and responsive. We were very pleased beginning to end with the entire process.
Description of Work: They installed new granite counters for me.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ELLEN R.
06/2007
5.0
countertops, marble & granite
  + 0 more
They are very professional and responsible as they didn t do any damage installing the countertop. They gave us exactly what we wanted and it looks really nice. I am very happy with the countertop. It only had to have 1 seam and you can barely even see it. The job went very smooth and they didn't have any problems at all.
Description of Work: Rocky Tops installed a custom peninsula granite countertop in my kitchen. It is about 15 feet altogether.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000

    Contact information

    7015 Cessna Dr, Greensboro, NC 27409

    www.rockytopsinc.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Countertops and Backsplashes,
    Marble and Granite

    FAQ

    ROCKY TOPS INC is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    ROCKY TOPS INC accepts the following forms of payment: Check
    Yes, ROCKY TOPS INC offers free project estimates.
    No, ROCKY TOPS INC does not offer eco-friendly accreditations.
    No, ROCKY TOPS INC does not offer a senior discount.
    No, ROCKY TOPS INC does not offer emergency services.
    Yes, ROCKY TOPS INC offers warranties.
    ROCKY TOPS INC offers the following services: GRANITE & QUARTZ COUNTERTOPS INCLUDING FABRICATION AND INSTALLATION.

    Contact information

    7015 Cessna Dr, Greensboro, NC 27409

    www.rockytopsinc.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM