Renewal by Andersen of Central NC/Coastal NC/Myrtle Beach/Florence SC

This team was great. They were prompt and efficient. Very polite and respectful. I would highly recommend them if you need windows.

Luis Q and his install crew were amazing! Very professional, communicative, and the finished product looks amazing!! Very happy, and certainly will use Renewal by Andersen for future projects.

Stuart and his team did amazing work. Very communicative and detail oriented. Love our doors!

I wish I’d read the yelp reviews before going with this company. Their salespeople are CON ARTISTS who promise things that aren’t in the contract and don’t stay involved after they trick you to purchase. During the install when issues arise they’re customer service reps (that have been falsely explained as your assigned personal contact) GHOST YOU AND WILL NOT HELP. I literally called our assigned person multiple times and couldn’t get an answer and then called the 800 number to discover…that SHE answered the call. Guess she has caller ID and didn’t want to help resolve the issues we were having. Their management is completely incompetent and didn’t allow enough time for our installers to finish our job before booking them to start new jobs. Mind you, ours had been planned 6 months ahead, so they had time to figure out a schedule. It took them TEN DAYS to do a 2 day job. A job they actually only schedule ONE DAY FOR. We were forced to take multiple vacation days because they were so unorganized. The interior was promised to be “paint ready” by our con-man-sales rep, but was actually left as a roughly plastered wall. NOT EVEN SANDED. Plastered wallboard. I’ve complained to MULTIPLE people including filling out a lengthy and detailed survey only to have NO ONE IN THE ENTIRE COMPANY CARE ABOUT HOW POORLY WE WERE TREATED. We paid $12k for two specialty windows and one standard. We weren’t even bothered by the high price because we thought we were going to have a great experience with them. Instead, this was THE WORST CUSTOMER EXPERIENCE IVE EVER HAD. Do not be fooled or pulled into their lies. RUN AS FAR AS YOU CAN AWAY FROM THIS COMPANY. I WOULD GIVE NEGATIVE STARS IF IT WAS AN OPTION.

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Badly. We were worried throughout the purchasing process about use of our custom shades once the windows were replaced. We were assured that we would be able to. But on the day of installation, after having paid extra for the rehanging of the shades, one shade was broken and the others were hung above the windows (so as to not void the warranty) with the casing secured only on the top, not the bottom. We were told they would replace the broken shade a month ago, but we get no response week after week as to when this will happen. Because our windows face south and the sun is low in the sky, we cannot even use the dining room where the windows are. It's just too bright. We would recommend that you not use this company. The representatives sound so nice and promise satisfaction, but communication stops when problems begin. As for the windows, Renewal said they would match the current moldings, which are squared off throughout the house. What was installed were rounded edges and the company says they don't have squared edges. No help with this bad information.

Very well. We are “frequent flyers” with Anderson. So far we have replaced 12 windows and have 8 more to go. Each time the crew is prompt, efficient, courteous, and clean. Windows are expensive but are well worth it. Much better for heat/cold transfer and sun blocking. We keep going back because we are thrilled by the outcome.

I love Andersen windows. The issues are the cost of their replacement-specific line versus a conventional Andersen window (about 3 X as much), and the quality of the installation. The replacement installation retains the old window trim mouldings, and the exterior trim is just covered over with a sheet metal trim that is nailed in place. Little did I know how easily water can get behind the trim and rot the underlying wood, which it did. I had to pay another firm to rip out the window trim and replace it with PVC, which is how it should have been done in the first place. With that lesson in hand, I bought conventional Andersen windows from the local distributor, hired the firm that fixed the Renewal By Andersen installation job, and had them installed properly for less than half the cost. Same Andersen windows, same quality and materials (the salesman will tell you otherwise, but it is BS; do your research and you will come to the same conclusion), for far less money.

Excellent product! Excellent service! Enjoyed the whole process and I love my doors!

Everything went very well. Everyone was so nice and helpful through the whole process. We have a lot of windows and I thought it was at least a two day job. They had it all completed in one day and the windows look Great!

The sales presentation was initially impressive, prompting us to make the purchase. The salesperson offered us a special promotion at that time. When the windows arrived, we scheduled installation for a single day. The initial installation team was due to arrive at 9am but did not show up until close to 1pm. It was necessary for them to come back the following day and they did complete the general installation at that time. There were some issues with the installation of our kitchen window, but after a couple of trials and speaking with the company about that part of the installation, they found some creative ways to fix the problem. They also agreed to fix the opening directions of one set of casing windows that did not match the others, though that part was not entirely their fault. There were some misunderstandings on both sides. The company was intent on making us feel good about the windows and the experience and took appropriate actions towards correcting all known issues. We like the windows very much and have found our energy bills have lowered since we replaced them. The window operation is very easy and they are attractive both inside and out. The company policy states they don't cover any painting or staining that would be done if parts of the frames had to be replaced, so we are still working on finishing the bare wood of one frame and a few extra shims placed to secure the windows properly. We noticed a couple of the little notch screen holders (part of the window frame) looked broken, though these are not essential to the window operation. The company is replacing those as soon as their factory order comes in. I am confident this last small issue will be resolved soon. All in all we are satisfied. We would like to give special kudos to the customer service representative, Faith Walson, who stayed on top of things and went to bat to make sure things were taken care of appropriately. Also of special note was one of the Measuring/Installation technicians, Gary Mays, who took particular meticulous care in correcting the framing problem we had in the kitchen and has overseen correction of some of the minor issues we've had. Though our sales representative did not take any specific interest in helping us resolve the issues we had, the sales manager called personally to help to facilitate some of the corrections instead.

It turned out perfectly. It took them a day to finish the job. Their price was expensive. Yes, I would use them again.

It only took 2 days for all their work. They were punctual and cleaned up when they were done. We would definitely hire them again.

Great. Very professional and responsive. Outstanding job.

This was one of the worst experiences I have had in dealing with home improvement service. The sales team is only focused on one thing, to maximize their commissions and sales. There is little focus on correctly meeting a customer's requirements vs. just "selling" for the sake of selling. I would not use this firm again for any of my upcoming home projects.

Really great work. No mess, great fit, and install is quick.

Excellent. All of the windows were replaced in one day. The team they sent out to install (contracted by them so not in-house) was excellent.

It was A++ service. The price was high, but it was a good product. All my windows are done now. I have referred them. Excellent service. The workers were first class. They were very skilled carpenters because they did more and beyond my expectations with repairing any wood rot around the old windows. They didn’t even touch their windows they repaired or replaced.

It was expensive, it was very expensive. They were terribly expensive, however, I can't compare it to anyone else. They were very efficient. There was no bother, no clean up after they left. I just remember it as a very good experience.

We were very pleased with them. We were satisfied. Overall they were excellent. They workers were excellent.

I am using them again for more windows. They sent out three or four workers and it took them about a week to get everything completed. The clean up was good.

It went great. Great. The work was fair. Flawless job. I didn't have to do anything. That company has a really good reputation.

It was as advertised, no fears of inferior products or workmanship or installation. They were professional and did a professional job. The work took roughly a day. They had a quality window to install, they did it properly and didn't leave a mess.

It was excellent. They aren't the cheapest, but I'm a firm believer you get what you pay for. There is no complaints. They cleaned up after themselves. Everything was neat and tidy. One small problem was dealt with quickly, and done right away. From the day they came and measured. About four and five weeks to complete. One day to do the replacement. Four and five weeks went to the measurement, and then install them. There were three workers. The are was perfectly cleaned. Tidied up, and put away.

The pricing was competitive. Probably wasn't the cheapest. I am looking at quality and how they treat you. Certainly, the pricing was competitive. I shopped around. They had a good reputation. I went with them because of the overall professionalism, and recommendation.