Pella Windows and Doors

This is for sure the most horrible company I have ever dealt with. They lie about their shipment dates and the quality of their installation is awful. I ordered 2 doors for 10,000 dollars on May 24, 2022. After promising date after date they finally came September 27, 2022. The installation of the doors was a nightmare. We had 3 guys: one guy had no idea what he was doing, the second guy knew not much more, and the guy in charge did not know much more than the second guy. They put on a new front and back door. The handles on the door are crooked as a snake. Also after the salesman plainly told me they would put the storm doors back on, the contractor told me he would do neither. They said they didn't have time. One more thing, none of the guys knew how to put the key locks in the doors. They tried telling me they were the wrong ones and would not fit. My brother in law came over later in the evening and figured the locks out in 5 minutes. These are 3 rookie contractors trying to put in 5,000 a piece doors. If you don't mind spending thousands of dollars for horrible customer service and crappy installation, then this is the place for you. As for me, I will never do business with this pitiful company again. One last thing I wanted to mention is beware of the salesman Brad Juchatz . He is nothing but a complete LIAR .

I contacted Pella Windows and Doors of NC in Raleigh for an estimate to replace windows and a front door. The appointment was set for a Wednesday, early morning, and I received confirmation via email in addition to an appointment communication from the salesperson. On the morning of the appointment, which I set aside time for, no one showed up. No phone call or email from the salesperson. I called Pella in Raleigh twice to find out what was going on, and I was transferred to a Replacement Sales Manager. He stated he would call the salesperson. Almost two hours later, still no word, so again I called the same Manager back and he still did not know why the salesperson was a no-show. He then said he would text him, while we spoke, but received no reply. I wasted my entire morning waiting on the salesperson without knowing if he was going to show up or not. Then two days later, on Friday, I received an email from a different Replacement Sales Manager offering an apology and an opportunity to reschedule. Thanks, but no thanks. This is not the type of company I want to do business with.

Initially it went well during sales process, and we were told would take 2 days for install. We plan to be away during that time due to COVID and communicate this to team. Informed AFTER install begins that 8 windows are not correct size due to their error. They promise to make this right. Then we need to book another date for those, which is 6 weeks later. then they have to come back again to clean up caulking issues. No concession offered for failure to install all windows on the agreed up timeframe or having to wait 6 more weeks. The salesperson was very nice and responsive, but the supervisor "Matthew" was difficult to work with--apologized for their error but offered no adjustment despite big delay and huge disruption. This did not go as agreed upon. I also discovered that neighbors had the same windows installed by general contractor for 1/3 less than I paid. I informed them of that too--nothing offered. Argh. I do not recommend using them.

My door is on order. The rep made several visits to my home, including one with the installer, to be sure of the right measurements. The rep is knowledgeable and easy to work with, responsive to my tastes and choices. To date, I have paid a 1/2 of cost deposit for installation in January.

garunteed work came out to fix issue great company

Excellent product and installation but very poor after care. Shortly after installation, I fell and fractured my right ankle and a little there after, our dog shredded the screen. Normally I would take the door off the hinges but since I can't stand nor get up from kneeling, I called for help. The office referred me to a service manager who called and replied that Pella does not do res teeming and insisted I buy a new door. No suggestions on help or any thing else other than the new door. Because of a complete lack of after care, we cannot recommend Pella.

Great! Salesperson Josh Sprinkle came out twice and worked with us on what we needed. We never felt pressured! He helped us select, never asking us to sign or pay anything until we were sure! He had the installers come on the 2nd visit to ensure that what we wanted could be accomplished. They were thorough, knowledgeable, friendly, and very professional. I knew we were in good hands. Courtney in customer service and scheduling was very helpful too. We had to wait a while for installation (about 7 weeks), but it was well worth the wait. Our installers, Patrick and Ed did a fabulous job and were a pleasure to have around. Our only problem was the incorrect exterior color of sidelights, but this was promptly corrected by them dispatching a painter with experience in painting fiberglass to correct. We could not be more pleased! Our new entry is beautiful and solid!

Excellent. They are a hard working crew who work well together, finishing ahead of their prediction. Great job, looks good, inproves insulation, and windows are better at cutting down outside noise.

Terrible. This review is for Pella as a whole and occurred with the Winston Salem NC store. We had hired a contractor who claimed to be one of their installers. My wife and I bought our first house and were doing some renovations. We decided to order the door through Pella because of their reputation as well as the fact that the other new windows that were installed previously in the house were also Pella. What a mistake. The contractor turned out to be a scumbag and stole the door from us. We had an invoice from Pella for the exact price and specification of the door ordered. Once we found out the door had arrived to Pella Winston Salem NC. We contacted one of Pella's senior installers to have them put in the door correctly as we had lost all confidence with our contractor and his sloppy work. It turns out he took our money for the door and wrote Pella a check from his account for the exact amount of the check we gave him. So the check Pella received was technically from him. When the new installer contacted Pella to get the door so they could do the installation. The Pella rep called our contractor to warn him of our decision before I could send him an email to let him know that we decided to have someone else do the install while still offering to pay his $150 installion fee just to be fare. He decided this wasn't enough and things escalated prompting us to finally fire him. I understand that Pella was caught in the middle but their actions throughout the process was on the side of our dirtbag contractor and not us the customer. After speaking with multiple lawyers about what to do, we decided that paying $3,000 to a lawyer to get custody of the door we clearly paid for would be more than ordering another door from one of Pella's competitors. My wife and I will never do business with Pella again. They are lucky we are young and don't have the money to sue them. I hope the Pella rep and our contractor in Winston Salem NC enjoy their odd shaped door.

We had used them in the past. They did a good job. We had to wait. The scheduling part was hard. We had to wait so long but other than that, everything was fine. It wasn't like anything was wrong.

extremely well- no issues. very pleased

Bill Gass was the sales representative we worked with. They were more expensive but the quality is excellent. The carpenters they have working are amazing.

In December, I contacted Pella for a project at my home. The project was removing a large window and installing a patio door in its place. I had an estimate from HD and was looking for a couple more so I could make an informed decision. I contacted Pella DNA they sent out a Trade Sales Consultant. He came out and did the initial measure, walked through my door options and said they would be in touch with an estimate in a week or so. Three weeks later, I email the sales guy and ask him about the status. He blamed the holidays and said they would get back to me in a week. Not a word.

I really enjoyed working with Pella. They came on time for the quote and to do the job. When they finished, I could not tell anyone had been working. The final product looks great and I really like the new french doors with blinds. Great choice.

Love the product. High quality, and easy to operate and clean. Unexpected benefit is the reduced noise from outside. Service was fantastic, start to finish. No-pressure house call -- the rep provided great information and samples, and didn't press for an immediate decision. He also followed up in person after the job was completed, to inspect the installation and make sure I was satisfied. Price was good -- less than quoted by a contractor for installing the same product.

They are fantastic. The price was worth it. I loved their product and I couldn't be more pleased. They were very good to be out here when we needed help and one thing went wrong and they were right out and fixed it up right away. They were always on time.

Received quote for installation of replacement windows and sliding doors. Price was 50% higher than competitor for what appeared to be similar product with less warranty. Spoke with sales representative multiple times during follow up calls explaining this. Could not get a better price from them or any additional warranty. Decided to use a different provider.

the people were very good the job was perfect

Piece of cake. Phone rep was wonderful and items arrived ahead of schedule.

They were fabulous and had to be the epitome of any workers we have ever had in our house. They were so non-invasive and quiet. They cleaned up after each section and were unbelievable, fabulous. I can't say enough good stuff. They are not cheap, but they are good.

They were wonderful. Very nice, and very informative. Very great. Just too pricey.

They look good and we will be using them to replace the remaining windows. These guys are very professional and did a great job. Four installers took care of this job in a day. We had used them before to replace our front entryway door and they did a great job too. They’re very capable and I was really impressed. It was more complex to install the replacement door because of an arch above the door.

The salesman was on time and patient, explaining configurations and all the options we asked about and "running the numbers" several different ways. After several hours we finally settled on the premium vinyl for all the windows except the kitchen, where we wanted a specific configuration that was only available in wood. The installation crew was the best we've ever had work on our home. They have been working for Pella for years and it was clear that there was nothing new in our project that they hadn't seen before. They worked well together as a team, were completely professional, never rushed, worked safely, and kept the house clean as they worked. They cleaned up every night before they left. There was absolutely no damage to any walls or exterior siding. We are 100% satisfied with the end product. Outside noise has been reduced significantly and we expect to see a reduction in our heating and cooling bills as well. The windows look great from both the inside and the outside. We did not have our fixed windows replaced but we are considering it now because this experience went so well. I highly recommend Pella. I did not rate the price because we only priced Pella, we knew that is what we wanted.

I was on a deployment with the Army traveling back and forth to Roanoke and Washing DC. My wife and I wanted the best sliding doors with in-between shades available. After speaking with Mr. Angle, I agreed to a price and the doors were ordered. I made sure that Mr. Angle knew that I expected the best workmanship and that I was not going to spend 10K on doors to have some group of newbies install my doors. I assured him that I would not accept anything but a superior job for $10K. Unknown to me at the time is that Lowes offers the EXACT same door and the EXACT same product as the Pella Store. The Pella Store is NOT part of Pella and is an independent store carrying Pella Products just like Lowes. The doors arrived and we made arrangements to have them installed. I was not present at the time of install due to my deployment but when I did come home for the weekend, the obvious horrible job of installation was evident. Totally not acceptable was the kicking in of side panels in order to get them to fit into the opening leaving a dent, gouged wood where the worker hit the door with something in order to make it fit, dented outside aluminum trim on the door, VERY SLOPPY final trim work inside where areas of caulk were missing, terrible paint touch up and of all things, they used silicone caulk between the interior door trim and the walls and then to add insult to injury, they spread the caulk with their finger. Mr. Angle was very apologetic and said that off all the crews to sent out I had to get the one that was the least experienced. I told Mr. Angle that we talked about this and that I would NOT accept a $10,000 ( Yes that is a 10 with three zeros ) job unless it was near perfect. Pella had to replace the door that was dented, pulled out the bowed exterior trim that was kicked in, attempted to patch up the dented wood and touch up with poor results and overall left a real eye sore. When I made the original contract I asked for the Pella factory to finish my doors in white but Mr. Angle said that they could do a better job. Unfortunately I should of gone with the factory finish as the replaced door that was dented was off by color and quality. Many calls were made to Pella Corporation and with no results. That is where I learned from their customer service that the Pella Store is NOT affiliated with Pell Corporation but rather is a box store just like Lowes. They are an independent reseller of Pella Products and EVERY product that they sell is available from Lowes. Be careful using the Pella Store and remember, YOU CAN GET THE SAME PRODUCT AT LOWES and if you are military there is a 10% discount at Lowes. If you determined to use the Pella Store, be sure to have a 20% holdback on the contract because they talk a good game but didn't deliver for me. Mr. Angle should of know better to send a group of amatures to install my doors. I had a total house 32 window replacment job completed this year and I went with Marvin Windows and there is NO comparison between their workmanship, professionalism and product over Pella.

They were very nice. They were bit more expensive, but they did an excellent job. They did inside and outside trim and everything. They put new trim on the inside. I could have any style I wanted, windows of whatever color inside and outside, excellent windows. It just makes it so quiet in here. They were very nice to work with and they were extremely clean. They tidied everything up. There wasn't a grain of dust left. I was very impressed with how neat they were.