New Garden Landscaping & Nursery

Work with the landscape designer was excellent and I am very, very happy with the finished work.

Our designer, Katie, listened to our ideas and incorporated them into her design. She even allowed us to make minor changes late into to the project. We wanted low maintenance species, some with seasonal foliage color variation, and a design that had lots of a curb appeal. It was important to us that the new plantings not attract deer, insects (especially Japanese beetles), or be susceptible to plant diseases. She was extremely knowledgeable, knew exactly what we wanted, and offered immediately suggestions of plants that would meet our requirements. We got good value for our money and could not be more pleased with the outcome. We have other re-landscaping projects in mind and will employ New Garden again.

They provide the lawncare and landscaping for my business and home. They come once a week for both properties. It is under contract. It is one big contract. They are kinda high but the quality is good. The business property is a few acres so there is usually 4-6 people. The workers are professional and it takes about 4 hours.

I would use this provider again, yes.

Outstanding. New Garden Retail Services did a great job. Highly recommend

See above. Could not have gone better!

Horrible. More weeds than I have ever had. Would not recommend provider. Application/coverage was not thorough and consistent.

Went very well. Work done as expected.

The several large containers are a work of art. Pretty, fun, functional. A++.

I initially contacted New Garden because my lawn was in poor shape and I felt needed some loving care and also to give my flower beds and borders a makeover. My contact person was Marc Campbell who came to look over the garden and arrange service. I explained very clearly that my main concern was the lawn and that I was happy to wait to have the landscaping and planting done at a better time of year. Marc insisted that this was a perfect time to plant and also explained that he would be able to bring my lawn back to good health. He even took me across the road to my neighbors perfect lawn and said that mine would be the same in a short time. Unfortunately, it transpired that New Garden sub contracts it lawn care to another company who were not involved in any of the discussions. My lawn was not given any priority as I had asked but New Garden was quite prompt in moving ahead with the landscaping and removing a lot of my shrubs and planting new ones in their place. The hand drawing I received from Marc re how my beds would look was extremely basic and also included prints of fully mature shrubs he thought would be good to add later on. All extremely confusing. I had foolishly signed a contract with New Garden which had separated the lawn care from the landscaping, this I did not fully comprehend at the time. After waiting patiently for them to work on my lawn and having only one visit for the initial reseeding. I asked the man who eventually came out to mow my lawn what was the plan and he looked utterly confused and said that New Garden used a sub contractor and I was down for the basic lawn care which was done at set times each year. I pointed out that my lawn was in need of far more than a monthly mow and he agreed and said that it was in very poor shape and suggested that I buy a better package from them as it needed to be reseeded again and this was not covered. Marc then became almost impossible to contact and when he did arrive at the door one afternoon unannounced was there to ask me to pay the remainder of my landscaping bill. His complete unconcern for his lack of openness and the mess I was left with (the shrubs had not thrived as they were planted in October/November and a number of them had just died) was hard to accept. I was then passed to the Accounts Dept and basically it became just a numbers game. My request for someone else from the company to come and review the work was ignored. Marc came to the house on a number of occasions apparently when I was not home and when we eventually did connect he again just asked for payment and did not have any excuse for his failure to deliver on any front. I refused to pay for the lawn care part of the contract and after a great deal of unnecessary discussion this was removed from the bill. Ten shrubs had not survived the planting and I was given a rebate of $100 - completely insulting given that the original landscaping bill was in excess of $6000.00. So basically, I paid a great deal of money for the beds to be weeded, mulch to be laid and some shrubs which are not thriving. Marc told me that he is really a nice guy and maybe he should have been more upfront about the sub contracting, you think? I understand that this review is quite different from the previous ones and those were in essence the reason why I chose New Garden. It is, however, a true review and I am quite sure New Garden will say that I was just unwilling to pay, I however, just wanted them to do the work they had been contracted to do but New Garden was not willing to work with me on any front. I am however quite willing for anyone to see the photographs I took at the time of my lawn and also to look at the shrubs etc., that were put in my beds by New Garden. I have all the paper work and correspondence. It was a horrible experience. Luckily I have found a new company who have worked with me and my lawn is much improved.

New Garden worked me into the schedule within a few days of my call to them. Chad Burton was my technician, and he was great. He worked quickly to repair broken hoses, redirect sprinkler heads, etc., on my irrigation system, which had not been serviced in years. He also gave me some helpful pointers on some of my landscaping. Will absolutely use New Garden again.

We were contacted very promptly and had a visit for a quote the next day. The rep was knowledgeable, professional, and pleasant. She also gave me tips to reduce the cost, and pointed out services (such as removal from the roof & gutters) that they don't do. The quote was higher than we had hoped, but not unreasonable for the extent of work and the reputation of the firm. I believe we would have been quite satisfied had we not decided to do the work ourselves.

Arrived promptly, worked cheerfully and thoughtfully, cleaned up after themselves properly. My fruit trees breathed a sigh of relief; they really needed the pruning.

Tripp's New Garden crew arrived on time, performed excellent work in a totally professional manner, and responded courteously to all my questions and concerns. I could not be happier with their service, suggestions and work!

Work went very well, crew arrived as expected and perfromed the work efficiently. ? Plant 1 Green Luster Holly to right of driveway, in void at front porch bed, and 2 to the right of the front door in void. ? Prune existing Green Lusters along front porch down 3-4 inches. ? Trim back Candytuft to edge of walkway. ? Trim long shoots on Hollys, Ligustrum. ? Pull out all ivy found in beds. ? Pull weeds and cut/dig weed trees and wild grape throughout this area. ? Hollys to right of garage in back yard- trim long shoots, pull weeds, ivy and weed trees. ? Refresh all bed spaces with Pine Needles. ? All debris hauled away.

Great service. Fast and dependable.

Excellent. Very detailed plan, what to plant, where to plant it. I also bought several of the plants from them because they were much healthier appearing than the ones at the big box store. Went very well.

The price estimated was $30,000. We were not expecting such a large fee for the retaining wall and did not receive any services.

The experience was uneventful. The work was done in a single day while I was at work. All of the clippings were removed, so the yard looked clean afterward.

We used several of the ideas but did all the work ourselves.

They did a great job, sent a crew of two to preform the tasks. Were very professional and left no mess for me to clean up.

Great service from very beginning. Prompt and helpful. Took extra time to help us select new plants. Job was thorough and on time.

This is the third lawn service company we have used and so far our lawn looks its best under the care of New Garden. Finally some control over the weeds and crab grass!

It was just OK. They were very responsive. The lady who came out was very knowledgeable and professional. While I feel like I got my money's worth it just wasn't a deal.

Using New Garden was a luxury and I expected something special - but it was more expensive than other providers and no better than work done by other companies I've used. I was first told that they can't provide an itemized bill, but ultimately got one. There were also a couple of unexpected changes - one was a change to our agreed plan, and the other was explained as 'my crew used their best judgement'. I stayed home for this very reason and perhaps asking the homeowner would have been better judgement. To be fair, they did offer to come change one of the issues but I preferred to not deal with this project anymore at this time so had them leave it as is. Also, you should be aware the Angie's List coupon is not actually offering any discount to their normal fee. They essentially did what they said what they'd do but you should shop around carefully if you're doing a big project.