NC Deck & Railings Company was created for one reason and one reason only. To become the premier deck company in North Carolina that focuses on one thing and one thing only......Decks. Over the years it seems as though many companies have forgotten about their promise to their customers. We stay true to our core values of customer service. We follow our company values and vision. Simply put... Our Promise to our customers is not unique or different from what other companies will tell you they do. The difference is that we follow them. They are our road map to successful relationships with our clients that create Raving fans one at a time.
- A human answers our phones that actually works at NC Deck & Railing Company.
- We arrive when we say we are going to arrive at your residence.
- We deliver our proposals in a timely manner- Usually within 24-28 hours.
- Our proposals are our price. No estimates or ballparks. What you see is what you pay.
- You will not receive any high pressure sales from our staff. We would much rather work with customers that were ready to start the project and are excited then others that were not quite ready and feel they were pressured into the project.
- We will not give you a high proposal then call you back in 3 days after you did not move forward with the work and magically drop the price $3,000 dollars.
- We communicate with our Customers from the time we receive a contract through the completion of the project.
- Our Customers are given commencement dates as well as substantial completion dates from the time of contract signing.
- Our Customers are up to date on the status of their project throughout the production stage.
- Our Customers experience a job walk through at the end of every single project we do to ensure our level of craftsmanship as well as our Customers satisfaction.
We specialize in Decks, Deck Repair, Sunrooms, Screen Rooms, Patio's & Porches, Patio Covers, Awnings and Under Deck Water Management Systems. Call today!
Business highlights
14 years of trusted experience
Emergency Services Offered
Services we offer
We Specialize in New Deck building, Deck Extensions, Deck Repairs, Handrail Replacement, Deck Board Replacement, Sunrooms, Screen Rooms, Window Installation in existing screen rooms, Existing screen room screen replacement, Under Deck Water Management Systems, New Porch Builds, Patio Covers, Awning Installations, Patio and walkways with Stamped, groomed and Slick finish concrete.
Services we don't offer
NC Deck & Railing Company LLC, does not offer any services outside of Deck, Patio or Porch work.
Very disappointed. When first contacted by Cory for an estimate, I was impressed immediately from his dedication to my needs. I have since, been trying to contact him for the estimate, at first he stated he had sent it. But unfortunately we spoke on the phone, and his estimate must have gone to my Spam vice inbox and I inadvertantly deleted it. I asked that he resend it to me and I would look in spam as well. I have looked every day for the past 2 weeks, sent him text messages and alternate email addresses with no RESULTS. To me it is simple reguest, but it appears to be too much of an inconvenience foy Cory to follow through or even simply respond, That NC Deck and Railing don't want the project and or are incapable to do it. A simple text stating that they don't want the project would be simpler than ignoriing me all together. Considering, yes this was a large project and somewhat complex, but would have been approximatly 60K or more. Guees they are not as interested as I thought. I don't like writing negative reviews, and if you have used this company, congratulations, as for me There are hundreds of companies in the area, infact I've gotten estimates from a few already. But like I stated earlier, I was most impressed with Cory and his company, guess I was a fool for looking at first impressions because they can fool you and build themselves up as professionals. Unfortunately Cory fooled me. Will not recommend this company to build even a Dog house.
Description of Work: Large deck off second floor with partial roofed, with concrete slab under deck. But never got quote from NC deck and railing.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Response from NC Deck & Railing Company LLC
To whom it may concern, NC Deck & Railing Company is a deficated company that works blood, sweat and tears in an effort to provide world class service to its customers. I can not speak for all of the companies interactions with its customers as I am not involved in all of them and I’m sure we fall short of our company expectations some times. Everyone does. As to this individual, I can as I was the company representative personally dealing with this individual. From the initial appointment, which we were prompt in getting to, I spent plenty of time addressing his concerns as well as options. This project is not a difficult project. Infant we build screen rooms all the time. This individual received the same service we expect all of our customers will to experience. Yes, he did call me and inform me that he did not receive our proposal. I told him that I would resend it immediately and to let me know if he did not receive it. It was resent and I have never heard anything back from him until now receiving this review. The customer stated that he checked his email for weeks and even texted me. Well, this customer does not have my, or any other employees, cell phone numbers so that would be a little difficult. It seems odd to me that if he did not receive it, why did he not call the office back and let me know? One simple phone call could have changed this customers point of view of our organization. I apologize he feels this way, but it is not how we run our company or treat our customers. If you read all our reviews, you will find this review does not resemble anything of all the people that have high praises for our dedication to our customers. I truly hope this customer finds a contractor that meets his needs and builds him a beautiful room. Regards, Corey Mitchell C.O,O/C.E.O
Robert M.
08/2024
5.0
decks
+ -1 more
Good morning, Paula, Thank you so much for the email! I love everything the Guys did. The new front porch, the new front deck, also the new hand rails that Nate did are awesome.The screened in back porch also looks amazing. MY house is 54 years old and they ran into several problems that they took care of easily. I like the fact that they cleaned up everything before they left. They all did an Awesome job! It was a pleasure to meet Travis, Nate, and Corey! Y'all have a great company! Tell everyone they did an Awesome job on my house! I really appreciate it! I consider the price as a real Bargain! I have already recommended your company to a fellow employee that needs a new screened in porch! I will remind Him Monday! Thank you very much! Robert McDowell
Description of Work: My house is 54 years old, I had NC Deck and Railing replace my front deck,front porch and screened back porch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,318
Response from NC Deck & Railing Company LLC
Thank you so much and we loved helping you achieve the outdoor space refreshes you were wanting and providing needed safety updates! We strive to help homeowners achieve their dreams and we hope you enjoy your space for years to come! Please stay in touch!
Fred P.
02/2024
5.0
decks
+ -1 more
This review is in reference to the NC Deck & Railing Company. The owner, Corey Mitchell, delivered exceptional workmanship and care in the design, replacing an existing deck (28 years old), and adding on to double the overall size for our new deck. While the pricing was not the least expensive compared to other contractors, Corey listened to us, offered input that helped us understand quality of products to use, make changes per his suggestions as needed along the way (at no additional cost), and stay within the code requirements all to save on our out-of-pocket cost. Corey was personable, respectful, and fun to talk to. He saw that we had a new mailbox delivered to our home. Corey installed the mailbox at no cost to us. For all of the aforementioned reasons……. I would encourage anyone to consider utilizing Corey Mitchell, the NC Deck & Railing Company, because of being trustworthy and because of building quality. Fred Phillips (Pictures are attached: the old deck and new deck)
Description of Work: Replacing an existing deck (28 years old) and adding on to double the overall size for our new deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27,000
Response from NC Deck & Railing Company LLC
Thank you... You & [Member Name Removed] are a pleasure to work with and we are glad you are able to enjoy your new space! Looking forward to staying in touch!
Stella B.
01/2024
5.0
decks
+ -1 more
We had the best experience working with Corey, Paula and their team. They are organized, hard workers and perfectionist. The communication was great. We couldn't be any happier with our new deck. It is so much better than we expected and can't wait until Spring to get it stained and enjoy. Thank you Corey and Paula for all you do! Take care, Charlie & Stella
Description of Work: Complete new deck
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Response from NC Deck & Railing Company LLC
Thank you! We loved working with you and look forward to staying in touch!
Roy B.
10/2023
5.0
decks
+ -1 more
They cleaned up Everything and had it hauled away. Showed up on time and did exceptional work. Wife was out of town and didn’t know I was having it done. When she got home she said wow beautiful
Description of Work: Replaced all deck boards, railing, stairs and installed piers for added support.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from NC Deck & Railing Company LLC
Thank you, [Member Name Removed] We loved working with you & look forward to staying in touch!
patricia E.
09/2023
5.0
decks
+ -1 more
Wonderful experience with NC Deck and Railing. From the first evaluation to the completion of project. Corey Mitchell's building knowledge surpassed our expectations and he was able to salvage, repair and rebuild our 35+ year old deck. He has built a team of trusted craftsmen who understands his high standards and no subcontractors are used. After years of dissatisfaction with various contractors/handy men we felt like we struck gold with when we found NC Deck and Railing.
Description of Work: Repair multi level deck and bring up to code
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from NC Deck & Railing Company LLC
Thank you, Mr. & Mrs. [Member Name Removed]! It was our pleasure to service your needs and we look forward to staying in touch!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Decks and Porches,
Decorative Concrete,
Sunrooms and Patio Enclosures,
Screen repair,
Awnings
FAQ
NC Deck & Railing Company LLC is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:30 PM
NC Deck & Railing Company LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, NC Deck & Railing Company LLC offers eco-friendly accreditations.
No, NC Deck & Railing Company LLC does not offer a senior discount.
Yes, NC Deck & Railing Company LLC offers emergency services.
Yes, NC Deck & Railing Company LLC offers warranties.
NC Deck & Railing Company LLC offers the following services: We Specialize in New Deck building, Deck Extensions, Deck Repairs, Handrail Replacement, Deck Board Replacement, Sunrooms, Screen Rooms, Window Installation in existing screen rooms, Existing screen room screen replacement, Under Deck Water Management Systems, New Porch Builds, Patio Covers, Awning Installations, Patio and walkways with Stamped, groomed and Slick finish concrete.
NC Deck & Railing Company LLC, does not offer any services outside of Deck, Patio or Porch work.