Kay Heating & A/C

We’ve used Kay Heating & Air since we moved here 20 years ago. We’re on a contract.

We have continued to use them. They've been excellent all the way through.

We have used them for 21 and ½ years. We have a contract with them. For $198, we get two inspections and then, you can call them like 24 hours a day and if not more money. They are very pleasant and clean people. They are on time and they are very professional. At one point, we had to have our furnace and air conditioner replaced because the air conditioner was over 50 years old and the furnace was about 20 years old. The air conditioner just went out. The furnace kept going on and they did a very good job on that. We were able to finance that for 12 months with no interest.

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After "standard service" on 05/10/2010 my AC units stopped working properly.....hardly any cool air. A second repairman was sent out on 5/18/10 when I finally called to complain that both of my units were not working......both were freezing up like ice blocks. Upstairs unit drain pan was leaking and drains on both units were improperly cleaned. Repairman left the attic door open on the upstairs unit on both visits letting the attic heat into the upstairs. I had complained about this after the first visit. Second repairman reported that the refrigerant was down 55% on the basement unit and down 35% on the upstairs unit. I found this to be incredable when I just had them serviced. When I asked the second repairman on 5/18/10 how he thought this could happen he said "are you accusing us of sabotage?". I said "I did not say that, but what would you think if it was your HVAC?".....I certainly didn't touch the units. Bottom Line.....I paid $1020.00 to have my HVAC units sabotaged. ......the pan is still leaking and I do not think that the units where properly serviced.

They did a good job and did it quickly. They were professional and displayed good workmanship. They were also fairly priced. However, I wasn’t happy with their clean-up. I wrote to them a letter about it, but never got a response. I would definitely use them again, though.

They were very responsive. They were here within an hour and fixed it. The guy was wonderful to work with. When we moved into our new house, we had them come by. We are going to have them service our heat pumps for the winter. We would recommend them to anybody. They were very friendly and very attentive. They were quick. It was during the time when we had that real cold spell here in North Carolina. The temperature was between 20 and 0 at that time. We needed it very badly. They brought the parts and other stuff. We were still under warranty. We were able to get the parts free. They did not try to push the parts onto us. They charged us only for the emergency service and the labour work. That was nice. They could have charged us more but they did not even try. We have scheduled a visit this year to winterize our house. They will check our new house out and make sure everything is well.

They have been very fair. They have excellent quality.

They always respond very quickly and this is especially good when there are emergencies. The best thing about this company is that we have a service contract with them, which we pay annually, and then all of our service calls are free and parts are discounted.

Every time they come, they are on time and so friendly. They make sure to answer all of our questions and do not take a long time to complete the work. They do not add extra things that need to be done and charge us for them either. The fact that they come promptly is a great thing and I would recommend them.

I REALLY ENJOYED THEIR SERVICES AND I WOULD USE THEM FOR ALL MY AIR CONDITIONER PROBLEMS. THEY WERE VERY GOOD. I THOUGHT THEY WERE VERY POLITE, COURTEOUS AND THAT THEY DID A VERY GOOD JOB.

THEY WERE THE PEOPLE WHO INSTALLED IT FOR ME, SO I HAVE THEM SERVICE IT WHENEVER IT NEEDS IT. I TRUST THEM IN MY HOME AND I FEEL COMFORTABLE WITH THEM WORKING IN IT.