DENNIS SMITH GUTTERING

UPDATE: I hired a contractor to replace the gutters last week. The contractor asked me who did the installation, showed me how they were not properly installed and actually did some water damage to the side of my house! Fast forward 2 years...I came home from work one night in mid July and an entire 12' section of gutter had fallen off of the house. I am a nurse and I work 12 hour day shifts, so I had to wait until my next day off to call Dennis. A few days later I was finally able to reach him, and he told me that it must have been damaged during the ice storm we had back in March and that I should report the damage as a claim on my homeowners' insurance. I have lived in this house for over 15 years, and through all the storms we have had, I've never had an issue with my gutters. And why a gutter that was damaged during a storm in March, would not fall off of my house until mid July is a mystery. Honestly, I felt that he was insulting my intelligence at that point, but I wanted him to come over and take a look at it. I have been trying to get in touch with Dennis since then, and he finally called me back last night. This is now the end of August and he tells me again that the damage must have happened during the ice storm in March, and that he may be able to give me an estimate of the COST for him to reattach it sometime in the future. He told me I must be patient, because he is a month behind and he is very busy. Just know 2 important facts if you decide to use Dennis...(1) HE DOES NOT ANSWER HIS OFFICE OR CELL PHONE. You will leave message after message before you hear back from him. (2) He does not stand behind his warranty. I have the labor warranty he wrote on the receipt and I plan to file a complaint with the BBB this week. Beware.

HE WAS VERY PUNCTUAL ABOUT BEING ON TIME. HE DID EXTRA WORK TO MAKE SURE THE GUTTERS WOULD BE SECURE. THEY DID A VERY GOOD JOB OF CLEANING UP AFTERWARDS. HE DID VERY GOOD WORK.