Cox Wood Floors Inc

Andy and his crew are hard-working, honest, professional guys who give you your money's worth! We loved the job they did installing the new (recycled) flooring on the kitchen. Were simply amazed at how gorgeous the old floors turned out!!! There were a few boards that had gotten damaged when a tenant here had a woodstove and singed the boards (yikes, right?). We had a few leftovers from when the house was built (1942) and Andy replaced the burned boards with these. You cannot tell the difference! We were very pleased with Andy's work. Pleasant, easy to deal with, has that the technology for floor refinishing. Don't let these and quot;he didn't call me right backand quot; reviews sway your judgment. Andy is great. We have called him back to do more work. Because we had to get a room ready quickly for a family member having surgery (would be laid up 3 months) and Andy was booked when we needed the job done, he kindly recommended his brother in law's company (Finishing Touch) and they did a great job, also. We would definitely use Andy Cox again and recommend him very highly.

I left 3 messages, but Mr. Cox never replied to any of them. Ended up going with a different company.

Called for an estimate but never received call back.

The initial stain was off a bit the first round, but they came back, resanded and got it to match existing floor. They were very good and would recommend to anyone.

I called and spoke to Mr. Cox and he came to my home within a few days. He was very knowledgeable and gave an estimate of price and when the job could be done and how long it would take. He had to work around my cabinet maker, who was slowing Mr. Cox's work down. Mr. Cox did much of the work, himself. Unless I had a question, I only saw them coming and going. They did their work, quickly, and left. They used the "dust free" sanders, which are so clean and there is no residue after they sand. At the end of the job, Mr. Cox came and wanted to know how they had performed. His bill was exactly the amount of the estimate and so was the time the job took. Mr. Cox can be somewhat slow to return calls, but that is the only negative thing I can say about his company. After a couple of calls, I would hear back from him. The work was beautiful. They patched an area on one floor that had been severely burned, the area was about 3 feet long and 3 feet wide. No one can tell now that it was a repair, at all. It blends with the rest of the floor perfectly. His prices are very reasonable and the quality of work is outstanding.

He has returned calls very late, or not at all, in regards to warranty repair. He came out with the builder one time and just shot nails in an attempt to fix the flooring, now the nails are exposed and showing through my living room floor, they are really a hazard. So far, he has been unwilling to resolve any problems.