CAROLINA CUSTOM SURFACES

Sink tops were not measured correctly. Old sink basins were off set a little and when we went in to look at tops, I had photos of the tops and measurements. Even told them that the sinks were off set and the reason. When they came out to do the template, that measurement was completely ignored. When the new tops were put in, my wife complained that one of the drawers was stiff in opening. I pulled the drawer out and found that the sink was rubbing up again the drawer. I then realized that they had not measured properly. I was also told that the installers would be there at 4:30, so I scheduled my busy day accordingly. At 12:30 I get a call from the company with the following comment- “The installers are at your house, where are you!” Nothing like being 4 hours off and no forewarning and the attitude of the person who called me was not very pleasant. We replaced the tops because we are selling the house. If we were staying, we would not accept such poor workmanship I would not recommend them.

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unknown

Great! Prior to Carolina Custom, I had poor experiences with a well known company (poor samples, no replies on bid and I was to get the samples). I drove to Carolina Custom to meet with Ginny for our appointment with my young son. She was prepared! She had samples out based on my kitchen color and what I thought I wanted- Quartz. She showed me the faucets and sinks that they recommend . They could not connect the sinks but she would seek licensed plumber that has a proven track record of good work if I wished to use them. I picked out a color in quartz that I thought was good and she did an estimate while we waited. It was a short time (15 minutes maybe). Then as we continued to look around the showroom, John (the manager) suggested we look in the room that makes the counters and the process it took. My son was highly interested. It was lunchtime and no one was there -it was safe. My son was excited to see the work done for a custom counter. As we were preparing to leave, I spotted a perfect marble design in Corian (not quartz) that would match another section of my kitchen area. Ginny, made a note and showed a couple of others with a similar print. She was professional. There was no hesitation to help and very courteous. We left with some samples. Most places are in a hurry and could not be bothered with a youngster but these two made it perfect. On the appointed day, an accurate measurement was made by the tech who not only just measured the area but used wooden slates to make the form. Other companies used the same height on the back splash for the estimate but the technician pointed out a concern with the height of the window sill and wallpaper that butted up to the counter. He suggested adding a 1/4th inch to the back splash. The other companies were going to use the current height without considering this possible problem. When the counter was ready to be put in, the techs made sure the faucet could move around the window sill without hitting your hand. Then a section of the backsplash had to be lowered in the back to go around the window sill to prevent leaks as caulk had to be used previously (unsightly). They were very accurate and any adjustments were made on sight inside the work van. It doesn't stop here. When the plumber arrived to install the faucet there was a problem with the hose thread. It had to be reordered. Although the plumber was great, it was his boss who wanted to charge me another service fee to come back out to install the faucet once the new part came in. The plumber spoke with the manager of Custom Carolina on the problem. The plumber was honest with me and made the effort to speak with the manager of Carolina Custom. Most others would not get involved but he did. He was a professional and took the time to help. Immediately the two managers spoke about my having to billed for another trip. Carolina Custom contacted me and stated I would not be billed and the new part will be installed immediately upon arrival. Having someone stand up for you and stand behind their product is a pleasure. Most companies let the customer fight it out with the plumber but not in this case. John was made sure his customer was satisfied.I have been through the bad and this entire experience was the best. John, Ginny and their team made this experience so pleasant. They even made my little one feel welcome. I highly recommend this team and the company. These are professionals!

My experience with this company was smooth throughout. I was made aware of where the project was throughout the entire ordering and installation process.

I used them to replace old kitchen counter tops with quartz. They offered the nicest-looking products in town. Installation was timely and price was very competitive. There was an installation issue which was not their fault and they immediately took care of it in a way that exceeded expectations. Joe, the president, confirmed that everything was taken care of to my satisfaction. Highly recommended!

The countertop is beautiful. There is a part of it that I did not like but I am getting used to it since it is a natural stone.

This company was a pleasure to work with - even though ours was a small job (small kitchen), they were friendly, helpful, and did excellent work! We will definitely call them when we get ready to refinish our bathrooms. Their price was good - we got quotes from several other sources, and their installers did an excellent job!

I helped my mother build a house. The sales person we really enjoyed working with. His one of the things was at least from a decorative prospective. He seemed to provide what we were looking for in that area. There was one thing that went slightly wrong with him. I think that was a great deal however it turned out to be a very good thing because what came out of it was something better than what we probably would have thought that he would give us. It's really kind of strange. They are not the cheapest guys in town. They do good work for what you pay.

Very professional installers as well as in the showroom. Great experience!

I submitted a request for quote two months back for Silestone countertops, and they were very prompt with an estimate. Price was as good as or better than other fabricators in the area and I had seen some positive reports here, so I went with them. Came out and templated after cabinets went in, and some time later (3 weeks) they came back to install them. Did a nice job installing them, they were professional and left my kitchen like they found it, so no problems. All conversations I had with them were professional and courteous. Only issue I had in the whole process was that the countertop material took longer than I had expected, and I'd have been fine with that if I'd been informed upfront that it wasn't readily available and that the turnaround time after templating would be longer than usual.

Wonderful! From the minute we stepped into the showroom, they were helpful beyond expectation. We spent time pulling out all kinds of samples and matching up with our tile and cabinets. They kept in touch constantly to see when the cabinets were installed so they could do the template and the countertop was ready very quickly and installed perfectly.