Berico Fuels Inc

We recently purchased a home in which the heating ducts had to be replaced because of age. We have used Berico for 20+ years and so gave them the job. Tim and Blake came out to do the job which took a day and half. To be honest I thought I would have to do some clean up after the job BUT these two techs were Fantastic. We realize Berico is the premium heating and air company in the Triad. However Tim and Blake were polite, detail minded, and very professional. The work was outstanding and the two left nothing for us to clean up. Paying a little more is well worth the quality of work they did.

When it mattered the most for Berico to show up and be there for me — they failed terribly. Berico is not a reliable company in times of urgency. I will not use their service again and I would not recommend them. Especially if you’re looking for helpfulness. My 19yo unit went out on a Friday evening. That in itself understand poses issue in acting quick. This sadly also happened in 90+ degree weather. Very bad timing. Berico came out told me a laundry list of issues that needed to be tended to (or replace it) and insist on collecting its diagnostic fee so the service person could go on their way. They were more concerned in collecting their money than helping me. I immediately went out, knowing I wouldn’t have air conditioning all weekend and especially during the hot heat. I paid $700 for a 700 sqft portable unit knowing I had to figure out how to keep the better part of 1700 sqft cooled. I was left really not knowing what to do nor what my options are. The following week I reached out to Kemco. And wow was I angry!! Not because of what Kemco wasn’t doing, but because of what they did! They first jumped to make sure I was fully equipped to keep my place cool. I was struggling to do so! I ended up needing three temporary units to carry me through. Kemco not only jumped to ensure I was comfortable while I waiting for the unit that they quickly helped me purchased. This experience with Kemco has continued to fuel anger towards Berico. I had an established relationship with them. They FAILED me when I needed them the most. They are absolutely being judged over when it matters most for them to live up to their promise. What‘s even more frustrating is their lack of accountability and responsibility when I expressed my concerns to them. i received a generic apology and even admission that providing customers with temporary units is standard practice. They did nothing to retain my business or to remedy their mistakes.

Berico sent out a very knowledgeable, professional service technician in a timely manner and got me up and running for a fair price! Very pleased!

They work was performed professionally and the unit works great. They deliver my propane and never let me run out.

Professional and within the time specified

I was very satisfied. Their response was quick. They discussed solutions with me and we picked the best for me. The technicians were great. Oh, and the problem was fixed.

Great! Complete ac and furnace replacement. Finished by 5pm

Service was completed well,quick most of all professional.

Quickly realized the issue and provided tips for me being proactive with my system to ensure long life of HVAC.

Berico makes doing business simple and with a courteous attitude. Service is quick and complete.

It went well, on time at the agreed upon price

Units were installed in one day (no duct work done as it already existed). Professionally installed and both passed inspection.

The service was completed as requested. The work was thorough and my unit works perfect.

Very well.The technician was prompt,professional and friendly.He did the maintenance service the unit needed.He also took extra time to answer all my questions and explained the advantages of the complete service and maintenance which is only fifteen more dollars per visit.

Excellent prompt service at a good price

No problems. They were professional and courteous

Very professional, courteous, and thorough.

These guys did an amazing job and came back three times to ensure everything went well. They are in their own league when it comes to quality service.

Installation of a new return went flawlessly. Technicians were skilled, courteous, and professional and left the work area neat and clean.

Fuel service, very professional and curtious

They deliver my propane. We were customers with their predecessors before Berco took over. They have never let us run out.

They were always professional and helpful

Had two new HVAC systems installed by Berico. From the initial quote process through installation Berico was very professional, timely and responsive. Very pleased with the installation and the services provided.

great, gave me a competitive price for repairs

Berico has been an excellent company to deal with for a long time! We’re finally upgrading to a new high-efficiency heat pump with a dual-fuel option system. These were not easy decisions to make and never felt pressured or hurried. When presented with the facts and knowing you are NOT going to be overpriced, the difficult decisions become clearer and easier to make! They are also offering competitive financing options. Their technicians are some of the most knowledgeable and courteous in the business. Staff are friendly and helpful and always available when you need them! Our family has been depending on Berico since the 60’s and will continue to do so as long as this old house needs to be cool or warm :)