Bare Tech Plumbing

On June 7, 2016, we had our gas hot water heather replaced by 2 installers from Bare Tech. 3 weeks later, on June 27, a tech came back to review the work done and stated they didn’t cap off the vent properly AS WELL AS the water pipe at the top wasn’t connected properly. There are notes on their 2nd invoice that state “looked at heater while here, call 2-10 (our former home warranty co who we no longer use) for separate service call”. It also stated, “Need estimate to relocate heater”. Bare Tech NEVER FOLLOWED UP ON THIS. BOTTOM LINE is that an “L-joint” connector pipe over the top of the heater has been leaking the entire time to the point where the top, far back and side, and bottom of the hot water heater have rusted out. We never knew this was happening b/c the unit is not in a location that promotes easy access or lets us easily get behind it, so from the front, we presumed nothing was wrong. Cut to a week ago, our hot water was not longer working, and Bare Tech tech came out and looked, took a few photos and stated we needed to replace the gas control valve. The owner of the company, Chris, stated that State Water Heater Co recommended we should replace the entire unit. I’m not sure I believe that because State knows nothing about it’s location or what it looks like now. No one at Bare Tech has responded or returned a call since last Friday. In the meantime, I’ve called and/or messaged Bare Tech several times asking for quotes to repair as well as share the pictures that were taken; and still no followup response. Bare Tech screwed up the installation 6 years ago, never bothered to return to make it right, and now we’re reaching out to other companies. DO NOT TRUST this company; they cannot be counted on at all.

Called to have the main sewer lines cleaned out. Discovered that the old home did not have a clean out. Had a clean out installed and the lines cleaned out! The job was performed professionally and at a great value.

After five days the toilet started overflowing, again. I have to call them back out.

Great. Dealt with Matt in the office over the phone. He sent John to provide a free quotation. Once we made our decision, I ironed out the details with Matt on the model to be used, the requirement for a drain pan and drain to the exterior and removal of the old heater. John and Mike did the installation in a couple of hours. I paid Matt over the phone with a credit card. Mike and John did a nice job and left the basement free of all debris.

The did good work but they are very expensive.

I spoke with them over the phone and he was very nice but informed me that they are no longer doing any business with Angie's List.

Technician replaced a faucet, and identified an issued with our water pipe turn-off valve that we needed to repair which was very helpful.

They reached out shortly after purchase to schedule. They did not reach me via phone, so they emailed. I called to set up the appt. We agreed on a time just 1 day away. When I got home 5 miniutes prior to the scheduled appt, they were there waiting on me and were already working. They were quick and polite and did quality work.

We set up an appointment to have the service completed. They came out but because of the way the house is built, they were unable to do it.

Very professional. The work was done quickly and well.

The plumber was unable to determine where the pipes were frozen. He advised us to put a space heater in the crawl space, which did not correct the problem. He returned to replace the gas control valve about an hour after his first visit, as we had a home warranty in place from purchasing the house a year earlier. This did not correct the original complaint, as there was no water flow. I later opened up a couple of holes in drywall to find the source of the problem, only to find un-insulated pipe runs in an attic area.

It took several trips but all worked out in the end. Despite some internal problems they were having(illness in staff) Chris was very attentive and helpful.

We have used Bare Tech before for a leaking dishwasher. At that time they were very responsive and fixed the problem quickly. Calvin was extremely courteous and conscientious (he gave me his phone number to call him if I had any questions while looking for a new dishwasher, which I did probably 3 times!) And that is why we called them back to do the sink installation. This time there were a few problems, some of which were not Bare Tech's fault - The supplier provided the wrong faucet so when they came to install the sink etc. they couldn't complete the job. They did however install the faucet that was provided so that all was functional until the correct hardware came in. They were quick to come back and reinstall the correct faucet when it came in and at that time corrected the somewhat off-center installation of the pedestal sink that had been done by one of their temporary hires. And that was the problem - this temporary hire ended up being a bit sloppy. Not only was the sink installed a bit off kilter, but the wood floor was scratched while he was sliding/crawling around in this very small room with what must have been something in his pocket. Bare Tech was most apologectic, but I said I would try to fix the scratch myself. When they came back to fix the problems they told us that the temporary hire had been let go. Calvin and Mike are great plumbers and provide great, friendly service. If you use BareTech, ask Chris (the owner) for one of these two and I'm sure you will be happy.

Bare tech was called by my home warranty company. I did not choose them. The problem they diagnosed was not covered by my warranty and the quote I received from them to do the work was incredibly over-priced. I did not use them to complete the project. And, outside of my home warranty, i would not contact them in future.

we were required to use Bare Tech due to our home warranty. The person in the office did not call in response to the warranty request that I placed on a Sunday. When I called mid day on Monday, she said that the request was still sitting on her fax machine. She scheduled the repair for Wednesday after lunch, but said she would call me on Wednesday to confirm the exact time. Around 2pm, I called and she didn't remember saying she would call me and said that her tech was still with another client and should be there within about an hour. Around 3:30pm,I called again and was told the tech was still busy but would be there soon. At 4:45pm, I called again and was told that he was on his way. The tech arrived right after 5pm.

Bare Tech was the company the home warranty company called for us. Prompt, professional, helpful.

Called this plumber because he lives in our neighborhood, and I felt that he would treat his neighbors fairly. I was wrong. I needed him to clean out some drains from the downspouts to the French Drain below, and he sent someone over to give us an estimate. Estimated @$200 for 6 or so drains. The agreement that we reached was $200, and they were to call me before they did more work, *IF* it was going to be more. THey did not call. I got the bill a month later for $420. Called them to remind them of our agreement, and they denied it, would not honor it. I paid the $420, but I will never use them again, regardless of that fact that he's a neighbor. BTW, he as burned other people in the neighborhood too, I've learned since then.

I was very pleased with them. I would recommend them to others. I have used them three or four times and have been pleased each time.

They came out within a couple of hours after my call. They accurately diagnosed the problem and immediately proceeded to make the repairs. Two of them worked quickly and efficiently. They were very professional and curtious. They took less time than I thought. I thought the cost of the work was very reasonably given the complexity of the repairs. I would hire them again.

They sent Michael out and he asked me what the problem was. He ran the hot water until it ran out in less than five minutes, and then told me there was nothing wrong with it. I asked him if he would at least look at the hot water tank. He said he did not need to. (I can only assume that because it was still under warranty, they did not have any interest in servicing it.) He became argumentative and almost irate because I would not believe that a 40 gallon tank should only last five minutes. (This is not my first hot water tank – the hot water should last a little more than 5 minutes.) Knowing we would not come to an agreement, I politely asked him to leave my house. He would not leave after three requests (he kept telling me he didn’t expect me to understand as if it was because I am a woman). I had to threaten to call the police if he did not leave. It was extremely scary. He finally left. I called and spoke with the owner, and got the owner’s wife, who said she had heard of problems with Michael, and asked if she could send someone else. I agreed (which I now regret) and Jeff came the next day. Jeff’s first comments were “Michael told me to”. He was just as difficult and condescending. I called back and got someone name Chris, who claimed to be the VP (which I now know to be a lie). This company needs to get their employees under control.

My gas water heater was leaking and I needed someone fast. I found Bare Tech Plumbing on Angie's List when I did a search under "water heaters." They weren't able to send someone out until later in the day, so I had to turn the main water off in the house until they arrived. When the technician arrived (not the owner, Chris Bear) he diagnosed the problem as a leaking liner and said the heater had to be replaced. The estimate for replacement and installation of approx. $1,700 also included a city inspection, required where I live for gas water heaters. I thought this was high, but after doing some research, it seems to be in the range for this type of heater. It was on the high side of the range, though. The water heater had to be ordered and wouldn't arrive until the following day. It was actually 2 days later when the technician came back to install the water heater, so no hot water for 3 days now. He was very courteous while here installing the heater. It took about 4-1/2 hours to do the job and I could tell he was rushing a bit at the end to get it done. He wasn't able to stay to complete the paperwork because he had to pick up his son from school. I was told the city inspector would contact me to set up a time to come by and look at the heater. No one called. I called Bare Tech Plumbing and let them know that I hadn't paid yet and the heater had not been inspected. They sent a different person by to collect my check and said the someone would call later that day. I received a message later that said the city inspector would come by the following day and would call me when they were on their way. I never received a call the next day. I had a very busy schedule, so I let it go and didn't worry about the inspection until I started noticing a gas smell. It even made me feel ill. It was coming from the heater. I called the plumber again and they finally had the inspector come by. The city inspector noticed the gas smell as well and he would not pass the heater. He contacted Bare Tech and they sent someone out with an hour who found and repaired the gas leak from the heater. The inspector then passed the heater. I haven't had any issues with the water heater since then, but it was a long, drawn out ordeal that I do not want to repeat.

Bare Tech did a great job - on time and on budget.

The plumber came to my house three and a half hours late and said that the problem was not in the pipes, rather the leak was from the hose on the washing machine. He then stated that he didn't have a hose clamp and that I owed him $75. He couldn't have been there for more that 15min and he didn't even fix the problem. This is completely unreasonable and is no way to treat a customer.

After a returning from Europe for 10 days, I came home to a soaked 1st floor carpet and determined it was a leaky water heater (original unit from house, ~ 12 years old). I called them the next morning (after seeing high reviews on Angie's List) and the owner of the company came by in less than 2 hours himself since his crew was booked. He inspected everything, went over the estimate and what upgrades I needed to meet code and said he would have a serviceman come by this afternoon to take away the old tank and install a new one. He was very friendly and compassionate for my situation. In less than 2 hours, a TEAM of servicemen arrived and my new water heater with all the requried "bells and whistles" were installed and by 2:30 PM....having a new water heater meant I could actually take a hot shower after traveling back from Europe finally! One of the serviceman called me 2 hours later to obtain my availability for the inspector in 3 days. In addition to the "official" work they had to do, one of the serviceman (after getting stung) detected and killed a hornet's nest by my front door and was still as cheery and friendly as ever to do that for me. As a single mom, I appreciate extra help for those types of things. The other serviceman overheard me talk about some landscaping I needed to do and gave me a referral for someone that could help me out. I was extremely grateful for this company and will call them again in the next few weeks to do some other minor plumbing work in my master bathroom. The only MINOR negative thing was that the flip side of having the owner come out and estimate my level of work was that he hadn't done an install in quite some time so his written estimate was $65 lower than the final bill - but in the grand scheme of things, it's a wash with the great level of service I received.

Bare Tech Plumbing was able to come out the same day I called them. They did a great job fixing it and were very professional and friendly. The owner, Chris Bare, made the service call and he is a very likable and pleasant man. I would have total confidence in any work Bare Tech did of any size and difficulty.