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Reviews
4.786 Reviews
Showing 1-25 of 86 reviews
rom C.
09/2019
heating & air conditioning/hvac
+ -1 moreThey came in and quickly diagnosed the problem (clogged drained pipes causing a mini flood in the basement) and fixed it. Air is back on and leaking has stopped.
Description of Work: Air Conditioner.
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Yes, I recommend this pro
$275
Sharon M.
01/2019
heating & air conditioning/hvac
+ -1 moreThe worker arrived at the early end of the time slot provided by the company, listened to the "symptoms" I described, made a preliminary diagnosis, and climbed into the attic to examine all the parts of the system he thought might be involved. In short order he had replaced the filter (which had only lasted about half the time it was supposed to, according to the package) and learned that my attic fan was burned out. He reviewed pricing information with me, then contacted the company and arranged for another worker to bring a replacement fan out right away. Once it arrived, he had it installed in just minutes. Of course, I paid more than I wanted to, but I think, overall, it was reasonable (included a service call charge). The worker was friendly and knowledgeable.
Description of Work: replaced attic fan
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Yes, I recommend this pro
$785
Lori H.
10/2018
heating & air conditioning/hvac
+ -1 moreIt was fixed quickly and the gentleman was awesome. I've already recommended them to my brother and we will be calling back to get over stuff fixed.
Description of Work: Air conditioner was not working right, we had to get a new thermostat.
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Yes, I recommend this pro
$250
Response from Bain Heating & Air
Walter B.
04/2018
heating & air conditioning/hvac
+ -1 moreTech was more concern with replacing the whole unit. Will take him up to seven days to order a power vent. We have two HVAC parts warehouse in Greensboro NC. Tech was not concern with my family having no heat in the dead of winter. Power vent was replaced three hours later by a another company and furnace been working for two years with no other service called.
Description of Work: Replace a power vent for a gas furnace
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$4,200
Response from Bain Heating & Air
Lawrence M.
02/2018
heating & air conditioning/hvac
+ -1 moreTheir technicians are great. The problem is Robert Bain. He flatly refused to even communicate with me. He lacks integrity. Always third party communications. Will not stand behind the work performed.
Description of Work: Below is a communication I sent to Bain. It was sent prior to the discovery that the job was not permitted or inspected. Lawrence Montenegro 108 Hilltop Road Thomasville, NC 27360 336-313-#### Lora Luther, Responding to the communication I received in regards to the stop payment of check #5709. Let me begin by letting you know the service I have received from Bain has been terrific. I would expect no less from a company with your stellar reputation as yours. I am sure you would agree that your stellar reputation is an extremely valuable asset. The service performed on January 07, 2018 is not the issue. The service was performed and the issue resolved. At the time of service I did draft check ####. The cause of the service interruption was a connection in a junction box installed during the relocation of the air handler from the attic to the crawlspace performed in August, 2014. Invoice number 201670. The connection in question required joining copper wires to aluminum wires. It is critical that particular connection is done correctly. A faulty connection will cause arcing and eventually burn up, possibly resulting in a structure fire. I communicated with licensed electricians at Beco Electric and Salem Electric. They asserted that a proper connection, performed to the electrical code of Thomasville, North Carolina, should last the life of the structure. That seems to be well beyond 40 (forty) months. Learning this I feel the service call that was required was the result an improper connection made in August, 2014. Therefore the charge of the service performed, buy a reputable company, would naturally be negated. A stellar reputation is a valuable asset. Furthermore I fully expect the stop payment fee charge of $ 35.00 (thirty-five dollars) be deducted from the balance of my service contract with Bain. This will leave a balance of $100.00 (one-hundred dollars) on my account. Respectfully, Lawrence Montenegro *************************************************************************************************************************** The following paragraph was a response from Bain concerning a negative review ( I thought I was filing a complaint. I placed against them. The a, b and c I added for clarification. I am sorry about your negative feelings towards all that has happened. (a) We have worked with both you and the inspection department to make this correct. This all comes down to an after hours bill you canceled payment on. (b) We have done everything in our power to make you a satisfied customer but when something that had a (c) one year warranty on it has an issue 3.5 years later the labor and service call are billable. If you wish to publicly respond, please use the link below. [*** Link removed ***] Thank you! BBB Serving Central North Carolina 529 College Rd. Suite G P: 336-852-4240 ********************************************************************************************************* (a) THE WORK PERFORMED IN AUGUST 2014 WAS DONE WITHOUT A PERMIT OR INSPECTION FROM THE THOMASVILLE INSPECTION DEPARTMENT. Which is required by code. The reason the inspection department was involved is because I called them, not Bain. Keith Scogging confirmed that the job was not permitted or inspected. Keith Scogging along with another inspector inspected the re-work performed on January 7, 2018. The re-work was OK. When inspecting the junction box in question they acknowledged the evidence of the burned connections. They also saw evidence indicating the original connection in 2014 was questionable. He stated that IF the job had been inspected in 2014 they would have noticed an improper connection. At this point in time he can not definitely say it was faulty although the evidence suggests otherwise. During this inspection they found other code violations for the August 2014 original installation. The issues bane is now addressing would not be issues if the job WAS INSPECTED originally. (b) They did nothing except DEMAND payment. (c) I can understand a one year warranty on electrical components such as relays, capacitors and switches etc. The connection in question is not a component. It is hard wired from the service panel and is not a maintenance item, it has NO MOVING PARTS. As previously stated should of lasted well beyond forty months. Therefore I feel in light of these facts the original install was not adequate and resulted in the January 2018 failure. ************************************************************************************************************************* WARNING to ALL in the North Carolina Triad area. DO NOT use Bain Heating and Air Conditioning. My house could have burned down as a result of their workmanship. A junction box installed by them burned up. Why? They did not get a permit to do the work from the City of Thomasville Inspections Division as required by law. As a result the work performed was NOT INSPECTED. Had the work been inspected the faulty connection would have been discovered and repaired. Any customers of Bain can contact their City inspections division and have the work inspected. YOUR LIFE MIGHT DEPEND ON IT.
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$275
Response from Bain Heating & Air
David D.
10/2017
heating & air conditioning/hvac
+ -1 moreProblem was identified quickly and fixed immediately. After the repair was completed, the service tech went over the issue and showed me what he had fixed. He also gave me a few tips on how to avoid the issue in the future.
Description of Work: Service call to diagnose an error code on furnace for a pressure switch.
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Yes, I recommend this pro
$150
Response from Bain Heating & Air
Laurie R.
09/2017
heating & air conditioning/hvac
+ -1 moreMike, the Sales and Installation Manager was excellent. He explained what they would need to do, measured the house, checked the areas requiring installation and answered all questions. The Installers were very nice and professional. They covered their feet when entering the house and were careful around our walls/furnishings. Once the Installers completed their work Mike came back out and made a couple of changes to ensure everything passed code. The only negative was that we were told it would take 1 - 1 1/2 days for installation. We were a little surprised that the installers only worked half days. The way it was scheduled caused us to take additional time off work. The new Trane unit is nice and is operating well to keep the house cool. We haven't had a need to try the heating side of the unit yet. A nice lady at Bain contacted us to gather information and then submitted all information for our Duke Energy rebate. We received our rebate card very quickly. It took Bain a couple of weeks to contact us to set up the inspection with the county. They set it up for a specific date on line. Just a heads up, they do not set it up for a specific time so you may end up waiting most of the day like I did.
Description of Work: Purchase and installation of a new heat pump.
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Yes, I recommend this pro
$9,000
Dawn S.
08/2017
heating & air conditioning/hvac
+ -1 moreVery professional tech explained what was necessary to repair unit and what filters to purchase to keep units functioning properly.
Description of Work: Annual check up and service to one unit.
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Yes, I recommend this pro
Donna C.
07/2017
heating & air conditioning/hvac
+ -1 moreIt went extremely well, this is a very honest and professional company and I would recommend them without Hesitation.
Description of Work: We had to completely replace our entire HVAC system.
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Yes, I recommend this pro
debbie K.
06/2017
heating & air conditioning/hvac
+ -1 moreMy heating and air conditioning unit had a sticker on it for another company. So we called them and they came out and told us that the unit was dead and he was going to have to put in a new unit. They quoted us a price of $7500. I wanted a second opinion so I called Bain Heating & Air and when they got here he immediately looked at my unit and he said you know I think this is still under warranty. He made a phone call and said yes it is still under warranty. He looked at it and figured out what was wrong, ordered the parts and all we had to pay was for the labor and knock on wood it has worked ever since.
Description of Work: Our heat went out. They fixed our heating and air conditioning unit.
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Yes, I recommend this pro
$125
Tiffany H.
04/2017
heating & air conditioning/hvac
+ -1 moreOnce the tech did come, he was on time, friendly and very knowledgeable. This is a very good company. I'm waiting for my estimate.
Description of Work: I needed an estimate for repairs. A tech came out within reasonable amount of time. They kept me updated on the time as it got closer for the tech to arrive. The tech was very professional and honest. He made me feel very comfortable about his recommendation. I scheduled an estimate. They called and cancelled but rescheduled. Once the tech did come, he was on time, friendly and very knowledgeable. This is a very good company.
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Yes, I recommend this pro
Response from Bain Heating & Air
Michael S.
02/2017
heating & air conditioning/hvac
+ -1 moreThey have done all of my work on heating and cooling for a decade. They seem to do a really good job.
Description of Work: Semi Annual Maintenance of heating and cooling systems
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Yes, I recommend this pro
Allison M.
01/2017
heating & air conditioning/hvac
+ -1 moreWe were extremely pleased with how every aspect of the process went with Bain. I first called Bain to come out to diag the issue. I really appreciated how the tech, I think his name was Rob?, was sure to show me the problems and explain everything he was seeing along with safety concerns. I am a woman and sometimes it is assumed I wouldn't understand or am uninterested. So that was a nice change of pace. Once we were told we needed a new one (it was over 30 years old and well past time) they sent their sales rep out. Mike, the sales rep, is a winner. His knowledge is invaluable given his history as an install guy himself. He was able to tell us how the entire process would go, what to expect with how everything would look when completed, down to what tress/shrubs may need to be removed for safety (which they hauled away). They were even super courteous about trying to keep our grass nice in the process. The install guys were also friendly and knowledgeable. They walked us through the use of the new wifi capable thermostat and made sure we were happy with everything before they left. They took their time and got it right. It was a big job given the vicinity of the large trees/roots and the size of the unit. They put it on a gravel pad to allow for the roots to grow without interference. We did get other quotes, but again, none really compared to Mike's knowledge when trying to sell their units. Prices were comparable and Bain has a great financing option for the unit we chose. We had one small issue the next day and they were out within 15mins to fix. Overall we are very impressed with everything. They made a big nasty purchase a pleasurable experience. And we love the system! Never thought i'd be so excited about a new heating/air unit :)
Description of Work: Our furnace went out recently. It was a package unit. We used Bain to replace it.
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Yes, I recommend this pro
$7,500
Brenda S.
10/2016
heating & air conditioning/hvac
+ -1 moreGood service. Knowledgeable serviceman.
Description of Work: Maintenance and replacement of DTS
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Yes, I recommend this pro
Kevin B.
05/2016
heating & air conditioning/hvac
+ -1 moreThe first person to come out was Mike, who was on time, he was professional and knowledgeable. He answered all of our questions and explained everything thoroughly. They were able to start work within the week, the two men who came to remove the old system were also on time, courteous, professional and pleasant people. It was understandably a mess during the process but they were great about keeping it manageable. The job took the estimated time, and the people who came to the house were all great! Will definitely use Bain for any needs in the future. Oh and they also offered the best financing around.
Description of Work: Replaced 30 year old gas heat/ac unit with new Train and heat pump
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Yes, I recommend this pro
$8,000
Response from Bain Heating & Air
Alexander L.
05/2016
heating & air conditioning/hvac
+ -1 moreIt was done quickly and efficiently by James. Our only complaint was the price. My wife was the only one there and felt we were overcharged for a quick/easy job. Mostly due to the fact that at that time we on their aprox. $400/year service plan.
Description of Work: Cleaned overflow drain pan and change a filter for AC.
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$210
Alexander L.
05/2016
heating & air conditioning/hvac
+ -1 moreI originally called to renew our service agreement (which was scheduled for July). They were nice enough to let me renew it early and scheduled someone to come out. Our upstairs AC was going from bad to worse so I called on 4/28 (day before they were scheduled out) and asked if anyone were available for that day to have my service agreement renewed and service the units. They were very good about setting expectations, but James ended up being able to make it out. Unfortunately the office had him out for a repair vs. maintenance, so he was only there to try and fix the AC, so I would have to pay for 2 visits. He worked some magic and ended up doing the service as well as attempting to fix, which was great. It turns out after he performed services, he found a leak that he suggested a replacement would ultimately be cheaper. I questioned why we bothered servicing the unit at all and how the units shower no signs of being low on freon of having any issues on their last service appointments. Then he found a slight leak in the other unit and a few hundred dollars was quickly turning into 15k to 20k as he mentioned we should also replace the furnace upstairs as well. I mentioned we were not happy about the drastic change in the health of the systems they have a service agreement on and we would be getting some competitive estimates and for that reason did not want to enter into another service agreement with Bain at that time. He understood and after some haggling he said he would charge me 129/unit or 260. He came in with an invoice for 310 without mentioning anything about the discrepancy. I asked him about it and he said he ended up not being able to waive the $70 fee. It was at that point I told him not to bother sending a sales rep and cut him a check. It was unfortunate either way, either he made a gut call that they might lose my business (or get a second opinion that did not shed favorable light on them or his back office didn't back him on the agreement we had). Either way, not a company I will do business with. $70 probably ended up costing them a fair amount of money they would have made on the new unit and service around it. I don't know if Don still works there but he is fantastic. We loved having him perform our services.
Description of Work: Service of upstairs and downstairs unit.
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$360.89
Response from Bain Heating & Air
DAVID N.
09/2015
heating & air conditioning/hvac
+ -1 moreSeveral days ago I made an appointment for Bain to come to my house at 8:00 this morning and quote replacement of my air conditioning system. The appointment was confirmed by the office manager after she talked to the tech who was to visit my house. I had to take off work to meet them. They were a no-call/no-show for the appointment. I take this as a very poor sign of either not caring or being very disorganized and so will not consider doing business with them.
Description of Work: Quote for new HVAC system installation.
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Response from Bain Heating & Air
Amanda O.
08/2015
electrician, heating & air conditioning/hvac
+ 0 moreTechnician was pleasant, professional, and skilled. Had the unit up and running in no time.
Description of Work: Replaced capacitor on outside unit and filled with freon.
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Yes, I recommend this pro
$362
Neil D.
09/2014
heating & air conditioning/hvac
+ -1 more. He helped arrange the financing and Bain even provided a window unit to keep our bedroom cool for sleeping while the work was being performed. Provided a timely estimate (I got 3 others). Mike from Bain clearly was the most knowledgeable and competent. He made the difference. He scheduled the work and came by to make sure all was on schedule. He helped arrange the financing and Bain even provided a window unit to keep our bedroom cool for sleeping while the work was being performed. The installation crew was prompt, thorough and professional. I was impressed at how Mike listened carefully and recommended a system that would best suit our needs and helped qualify for a rebate from our power provider. Very positive experience.
Description of Work: replaced HVAC system
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Yes, I recommend this pro
$7,800
Sue E.
03/2014
heating & air conditioning/hvac
+ -1 moreWe have had a service contract with Bain for 6 years. The service contract is 375.00 plus any parts that need to be repaired.
Description of Work: They come out to the house twice/year- once to service the AC and once for the furnace.
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Yes, I recommend this pro
$200
Bob P.
03/2014
heating & air conditioning/hvac
+ -1 moreInitially I thought it went well but within a short time I had problems and discovered that there was a ton of mold in my duct work and in the system. Bain would not own up to it. Even tough I had only had the new system for 18 months they put the entire blame on me and would not fix it. They did make an unacceptable offer but I decided that I would be better off to go with another HVAC company. I have never regretted that decision. Bain is a company with a good reputation but they are still responsible for what their people do and they did not live up to their reputation with me. I for one will never use them again!
Description of Work: Installed a heating and air unit in my house
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$7,500
Response from Bain Heating & Air
susan H.
02/2014
heating & air conditioning/hvac
+ -1 moreRight before Thanksgiving on a Monday, the HVAC in the home we purchased only months before, conked out completely. Had no heat. Called Bain and phone rep was extremely helpful. Sent tech out within the hour to diagnose issue. He wasn't trying to rope us in, on the contrary he looked at our system, showed us exactly what was wrong, why it had stopped working. He suggested we have it replaced. He also suggested we could repair it. We went with replacement since the unit was probably over 10 years old anyway. Someone came out within the hour, looked at our ducts and the unit (a gas pac) and sat down with us to go over all the options available for replacement from most expensive to least expensive. Of course no HVAC is cheap to install, but we chose a good fit for our budget and a quality Trane product. To get us through the cold weather before leaving, the rep from Bain supplied us with two ceramic heaters to use until our system was in place. The following day on Tuesday, in the sleet and freezing rain, Bain was here ALL DAY installing our new system, which included a new programmable thermostat for the inside. I just assumed they wouldn't show b/c of the weather. VERY surprised they came. Were here all day banging away. They did have to return on Wednesday because the ducts took a little longer than expected but was no need to get inside, as we had departed for a trip North for the holiday. By the afternoon on Wednesday, my neighbor phoned to let us know we had heat. We will ABSOLUTELY use Bain again in the future. They were respectful, punctual and very professional. I would highly recommend this company.
Description of Work: Replaced complete HVAC along with duct work
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Yes, I recommend this pro
$7,000
Response from Bain Heating & Air
William M.
01/2014
heating & air conditioning/hvac
+ -1 moreEvery time the furnace started up there was a heavy vibration. I called Bain and they had a technician at my house the same afternoon. The technician was very knowledgeable and professional. He located and corrected the problem quickly. I have a service contract with Bain and will continue to rely on them for my future heating and air conditioning services.
Description of Work: I used Bain Heating & Air.
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Yes, I recommend this pro
$60
allen G.
01/2014
heating & air conditioning/hvac
+ -1 moreAnnual twice/yr. service contract for last 5yrs.
Description of Work: I used Bain Heating & Air
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$225
Contact information
3201 Spring Garden St, Greensboro, NC 27407
www.bainonline.comService hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
7:00 AM - 5:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
32213
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Heating Oil,
Energy Efficiency Auditing,
Delivery Service,
Electrical,
Landscaping - Lighting,
Phone Wiring,
Lighting
FAQ
Bain Heating & Air is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
Bain Heating & Air accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Bain Heating & Air offers free project estimates.
No, Bain Heating & Air does not offer eco-friendly accreditations.
No, Bain Heating & Air does not offer a senior discount.
Yes, Bain Heating & Air offers emergency services.
Yes, Bain Heating & Air offers warranties.
Bain Heating & Air offers the following services: 2014 SUPER SERVICE AWARD WINNER - Residential and commercial gasoline and diesel delivery, ground fuel oil tank, HVAC, heating, air conditioning sales, repair and installation, gas, package units, air conditioners, boilers, oil burners & heat pumps
Contact information
3201 Spring Garden St, Greensboro, NC 27407
www.bainonline.comService hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
7:00 AM - 5:00 PM