Alert Construction Remodeling & Repair Inc

Alert has worked for me hundreds of times and they are always quick to respond and do a great job! Julie in the office is great, and she will get you a written quote within 48 hours. As a Realtor, and using them on my personal home and rentals...they can do it all! They replaced the roof on my rental property in Greensboro, and did a wonderful job.

so alert construction was hire by April McCullom of Keller Williams realty for the sellers of this resident(fresh start empire) we purchased. first off April denied that any permits were needed when ed of alert construction moved a load bearing wall to open the space up. during our negotiations we made them pull permits for building electrical and plumbing. this work was all done without permits to begin with and if i had not known better they would have never been pulled. so lets start with ed of alert trying to lie and say no permits were needed until proven wrong not to mention illegal. lets talk about quality of work. after the plumbing inspector made them remove mud pan for the shower it was proven they never waterproofed or seemed taped any of the cement board like the manufacture recommendations for installation. also already the wall he opened up the joints are already opening up. ed also was caught in lie with the electrical grounding rods. fixing them and than denying he did even though it was on our due diligence period because once again did work without a permit. than he goes on to the city website and talks bad about his client client saying he is a pain in the ***.

Alert contracted by home warranty company to repair three roughly 12"x12" holes in ceiling. Alert showed up three weeks after claim filed.Two workers spent 2 days doing patch and finisheed job had blisters, loose tape and rough surface - not adequate for painting

I had water damage to my plaster walls and sheetrock ceiling in my bathroom from a roof leak in my bathroom. Since my house is over 90 years old, there was also no exhaust fan in the bathroom. The guys from Alert Home Repair did a great job installing the fan and repairing the plaster and replacing the sheetrock. I'm used to waiting a couple of weeks to schedule a job, but they were able to schedule the contractors within 24 hours. I was so pleasantly surprised by that. Even though it was a small repair, they were super-careful and professional, and took extra time to go over the process with me (since I am nosy and ask a lot of questions). I have another small repair pending for which I will definitely seek their help. Thanks for a job well-done.

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They had some rough spots as this was the first time they had installed this particular sun room so there was quite a bit of a learning curve involved from sales through implementation. We had been told by the salesman that it would be less than a week for the installation but it lasted several long weeks. The configuration was incorrect to start with, then the wrong color center beam, ceiling, and roofing were ordered in error so that caused multiple issues and delays. The on site work leader was awesome and worked really hard to make sure everything was completed as it should be. The work started in mid July and continued into August and was finished in September. They worked through some extremely hot days and toughed it out with a great attitude. Communication from the office in Greensboro was frustrating at times but overall the project ended well. We are happy with the final product and have enjoyed it since it was completed.

Went by the contractor's location to request information about rebuilding my deck. Made appoint for Bob to come by our house on 2/27 at 2:00 PM. He arrived on time and spent a great deal of time discussion all the options we might choose from. He indicated that he would return to his office and develop quotes for several options and return them by email. No quotes were ever provided, and we have heard nothing from him since 2/27.

Communication was horrible. I first contacted Alert through their website - didn't hear anything back from them. I then called directly, but had to leave a message with a lady there. The contact person didn't return my call. When I did get in contact with him on the phone, he didn't have all of the information I needed, so he said he'd have the appraiser call me the following week. I didn't hear anything & called them back. Then I was told the appraiser was out for a couple of days b/c his wife gave birth. Still didn't hear anything back for another week. Apparently business is so good for Alert that they can throw work opportunities away.

I had recently acquired 2 small occasional leaks in my home. I specifically called home repair company's as I was not looking for a new roof. When the man arrived , he immediately said your going to need a roof but were just going to get your Home owners Insurance to pay. I told him I was not interested in a new roof just leak repair, he looked around my house and tried to solicit other work assuming i was flipping this house, which I am not.I asked him to just deal with the roof. He went o the roof, took pics measurements etc.Came back and told me the roof had some issues and he was surprised by only 2 leaks. Still NOT addressing the leaks. He then told me he would speak with the owner of the co but thought the only fix was a new roof, he then handed me a stack of company fliers and told me if I got them business I could make some money from them to help pay for my roof. After 6 days I never heard back from them, so I called and after 2 days of back and forth phone calls they could not even give me an accurate estimate because the did not have the measurements in there system. I explained that before I put a roof on my home, I would like the boot replaced on the vent directly above the first leak (Coincidence)?? and the flashing's replaced on the chimney above leak 2 (another coincidence)?? I was then quoted an outrageous amount of money for that service. I asked that a quote be worked up for a roof and mailed to me. That was a week ago and still I have received nothing. The receptionist was as friendly and helpful as she could be , but I feel that this company wasted 2 weeks of my time and was of no help.As well I feel insurance scams are a HUGE dishonesty.They were not interested in problem solving, or starting at the basics at all.

Poor customer service.

They break down the estimate very well; it's very clear. They're professional and on time. They clean up.

They were friendly and the price was very reasonable. They were on time and I was impressed with everything. They were knowledgeable and were very clean while they were working. I think they are dependable and I am pleased to do business with them. They did a good job.