Don Hall Heating & Cooling

They are prompt, on time and I always felt the pricing was fair. I have been happy with everything have done. They are not the cheapest but they are competitively priced.

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Used another provider. Found unit could have been fixed. There was no cracks in heating unit as Don Hall supervisor cailmed. There was no leak in Unit either for other provider was able to get the freon out of old unit

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Hot! A bad fan belt was identified as the problem by a Don Hall repairman. We were advised that the latest heating / air conditioning units often do not have fan belts, and we were understanding of that issue when it was necessary for him to order a replacement. The repairman returned at a later date to replace the fan belt. These repairman require payment at completion of service. However, after he left with payment, we realized that the unit was still not producing cool air. Another Don Hall repairman returned several days later and reported that the fan belt was installed too tight. It took at least three trips by Don Hall repairmen to the home to improve the cooling situation. The first was to assess the situation, then a second to return with the replacement fan belt, and finally, a third trip to adjust the fan belt tension. Our family has used Don Hall a number times for heating / AC service for serveral homes. Their response time is pretty good. Their service performance is an average `C`. Their rates to be on the high side. However, we feel that the rate charged for this last issue was extremely high. Be aware that the Don Hall technicians tend to show up at their convenience. They will try to work with you if you ask them to call you 20 minutes in advance to confirm that are on the way.

Gave comprehensive quote for total revamp of home HVAC system. Cost was too high and I asked for options to decrease cost. Never heard back from them.

They responded charging two service fees for two units which we agreed to but their estimates were higher than other HVAC's we contacted later. We will not ever call them again!

Don Hall Heating & Cooling does a good job. I have always been pleased with their work. Their price and quality are good. They are very punctual. I would recommend them.

The sales representative was late to arrive at the residence, and did not seem like he wished to do the job. They spent thirty minuets or so measuring and looking at the unit I wished to replace and when I indicated I wanted to have both a replacement system (the same as the one I had as well as a few other options quoted, he said he would have to look into it. Needless to say they never called, returned my calls, and did not ultimately get the contract. The representative that came to my house was rude and I felt like he had better things to be doing than my estimate. The only thing I got from them was a loss of three hours pay Thank you soon much.

We were satisfied with them.

Called to have someone go to rental house because AC wasn't cooling. Lady who answered phone was very professional and helpful. She took tenants number and they called tenant to coordinated a time to perform service.

The service technician was prompt. He checked the heat pump and determined that the defrost unit on the heat pump had never been properly wired. He wired the low voltage for proper defrost function and cycled the defrost multiple times to melt the built up ice. He also checked the freon level in the unit.