Tony's Roofing

Storm damaged roof and had to have a new roof. Second time I have used him and very satisfied.

The job seemed to go well at first. They came out quickly and got the roof done within just a few days. Over the years a few seams opened on the roof and they came back and fixed them for free. Then in 2012 a serious leak started near the drain at one corner. That's when the trouble really started. Maybe he's not putting the effort into his business anymore, and maybe he just didn't want to do honor his warranty. But I went through h*** getting Tony to come back out and fix this small section of the roof. Here's an actual transcript of my notes and records: 7/24/12 Tony came out, quoted $675 to put in a fancy new drain. Will fix the leak for free. 7/25/12 Called his work #, left a message. Told him we could try to just do the warranty repair first, see if that fixes it. 7/30/12 Called his work #, left a message. Told him I'm upset he hasn't called back or come to fix the leak. (it was raining frequently and the roof was leaking into the inside of the building very badly.) He called me back later, said he was out of town. He will try to come out next Wednesday. I agreed to buy and install the drain. Maybe the money will make him do the work sooner. 8/2/12 called, he's waiting for the drain to arrive today. Maybe he can install it next Friday. 8/6/12 I left a message on his machine, missed his return call while I was busy. 8/8/12 left another message, when is the drain coming in? 8/10/12 He promises to do the work early next week. Says he just got the drain. 8/20/12 Called and left a message at both his work and cell numbers. 8/22/12 Called and left a message at both his work and cell numbers. 8/28/12 Called both his numbers again. Told him I'd file a complaint with the BBB and sue him for breach of warranty if he doesn't repair it by the 31st. 8/30/12 Tony called me back, promised to fix the leaking spot tomorrow, but not the drain. Was not apologetic, had no explanation for avoiding my calls for a month. 8/31/12 He came out and patched it! Add the drain later? We'll see if this fixes the leak. 9/12/12 He called to check in. (will wonders never cease?) It's still leaking a bit, but I can see exactly what needs to be fixed. He said he'd come out by next Friday and complete the job. 9/14/12 He came and added more to the patch. Looks good. And that's what finally fixed the leak. As you can see, it took almost a month and a half to get one leak fixed under warranty. All he had to do was put down a few sheets of the pvc squares and heat seal it on. I wouldn't recommend him to anyone. Terrible terrible service. He clearly feels it's okay to just ignore you if he feels lazy or doesn't want to come out. He never apologized or had any explanation, even hinted that I was being too uppity and high strung.