Superior Plumbing and Drains

Plumbing, Water Heaters, Drain Cleaning,

About us

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Business highlights

8 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

- Water Heater Service - Water Line Service - Sewer Line Service - Water Filtration - Faucet Service - Tub Service - Backflow Service

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.010 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-10 of 10 reviews

Mary T.
08/2024
5.0
plumbing
  + -1 more
Arrived quickly. The young man was professional and polite. He got the job done surprisingly fast and made sure to explain what he did and why. The cost was clear and very fair before the work started and payment was easy.
Description of Work: The pipe bringing water to my sink had rusted and broke and needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$434.36

Response from Superior Plumbing and Drains
Thank you, [Member Name Removed], for your 5-star review and for highlighting your experience with our service! We're glad to hear our technician arrived promptly, worked efficiently, and provided clear explanations about the work performed. Transparency and professionalism are priorities for us, and it's great to know you appreciated the fair pricing and easy payment process. We look forward to assisting you with any plumbing needs in the future!

Beth A.
12/2023
5.0
plumbing
  + -1 more
Very well!
Description of Work: Several repairs
Rating CategoryRating out of 5
Yes, I recommend this pro
$4,000

Pamela B.
07/2023
5.0
plumbing
  + -1 more
I called on Sunday thinking they would call me Monday morning. Within an hour of my call they called me back. I told her we had water all over our living room and kitchen floor. She said do you want someone to come now. I said in the morning would be fine. They showed right on time and quickly found that the water supply line to our refrigerator was leaking. They also recommended United Water Restoration Group for the water remediation. There was no charge for the visit.
Description of Work: The came to find where our water leak was coming from. And recommended a company to help with the water remediation. They were very professional and helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jay F.
06/2023
5.0
plumbing
  + -1 more
Holden Gilbert and Britney were life savers! They knew we’d been without water for 5 days and made the process to start very easy. Holden knows his craft. Highly recommended.
Description of Work: A section of damaged pipe had to be dug up, through concrete, and replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14.45

Kimberly W.
05/2023
5.0
plumbing
  + -1 more
Brandon did an excellent job after the first gentleman came and left passing on the job to another service company. Brandon completed the job in no time and knew what it was almost immediately when he saw the issue we were having. Now, all I have to do is have the hole in the ceiling patched and repainted. He was very professional and considered everything I had been through and completed the job Expeditiously. I would recommend Superior Plumbing to others, thanks to Brandon.
Description of Work: Leaking ceiling and wet dry wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

brandon B.
07/2021
5.0
plumbing
  + -1 more
Excellent. They were on time. they worked efficiently and communicate properly.
Description of Work: Water heater replacement and toilet replacement and faucet replacement.

Rating CategoryRating out of 5
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Martina W.
07/2021
5.0
plumbing
  + -1 more
They are professional. They gave us a call before the came out. They told us what to expect. They wore masks. They did a good job and went along their way.
Description of Work: We had a clogged sink in the bathroom. They came in an unclogged it for us.
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Blake R.
07/2021
5.0
water heater repair
  + -1 more
They were early. The service was excellent. They were very communicative. And they explained everything they needed to do.
Description of Work: They installed a regular water heater.
Rating CategoryRating out of 5
Yes, I recommend this pro

Connor E.
06/2021
5.0
water heater repair
  + -1 more
Water heater works.
Description of Work: Water Heater
Rating CategoryRating out of 5
Yes, I recommend this pro

Katie H.
06/2021
5.0
plumbing, water heater repair
  + 0 more
I hired Superior Plumbing and Drains to install a gas water heater in my home. They provided a 10 year full warranty and cleaned up after they finished the job. Austin and Zach had great customer service and were extremely professional. I will hire them for all my future plumbing needs and I would recommend them to anyone who needs plumbing work done in their home!
Description of Work: Water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    1669 Federal Avenue, GASTONIA, NC 28052

    http://www.superiorplumbinganddrains.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    34854
    Trade License Locale
    NC
    Trade License Authority
    North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
    Trade License Expiration
    12/31/2025
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters,
    Drain Cleaning,
    Sewer Cleaning,
    Natural Gas Lines,
    Drain Pipe Installation,
    Wells and Pumps,
    Water Filtration and Softening

    FAQ

    Superior Plumbing and Drains is currently rated 5 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    Superior Plumbing and Drains accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Superior Plumbing and Drains offers free project estimates.
    No, Superior Plumbing and Drains does not offer eco-friendly accreditations.
    Yes, Superior Plumbing and Drains offers a 5% senior discount.
    Yes, Superior Plumbing and Drains offers emergency services.
    Yes, Superior Plumbing and Drains offers warranties.
    Superior Plumbing and Drains offers the following services: - Water Heater Service - Water Line Service - Sewer Line Service - Water Filtration - Faucet Service - Tub Service - Backflow Service

    Contact information

    1669 Federal Avenue, GASTONIA, NC 28052

    http://www.superiorplumbinganddrains.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM