GSM Services

The technicians were awesome!

Very honest and knowledgeable

The whole process went very well

excellent work

Excellent all away around

Diagnosis and fix were accurate

I called GSM on Monday the 25th of July and received an appointment on the 28th of July with an approximate time between 12:00 noon and 2:00 PM. Greg Paxton arrived at 12:00, and performed the maintenance check. The system still heats and cools the house fine, but Greg showed where the system was drawing more amps than it should, even after the coils had been cleaned. This system is about 20 years old and I am sure it is reaching the end of its life. GSM has been performing the annual check up on this system fro the last 4 years or so. Everyone from the office to the servicemen who have come to this house have been most courteous and professional. When I decide to replace the unit, GSM will probably get the job if they have the right system. This current system was installed by IG Watson Heating and AC, but had went out of business. Four years ago,I had called GSM to see if they serviced upper Cleveland County. Although I was not able to get an annual contract, they have come out each year when I called to inspect/service my unit. I have been impressed with all the servicemen who have come out. No one has tried to high pressure me to buy a new system.

It turned out fine. They came out pretty quick. They seemed helpful with some stuff I could do myself.

I have used them since 1994. They are good. I think they are very reputable.

The workers arrived on time and were done in about 3 hours. They were very professional and friendly. The house was a little messy when they were done (drywall dust all over the kitchen) but all in all, I would use them again.

They were really great. A good company to work with.

They responded properly and they did a good job. I have used them for a number of services in the past. I have never had the need for any major replacement or repair. It has basically been checking system and its components to make sure that everything is working properly. They are always here when they say they are going to be here. The technician seem to be knowledgeable in what they do.

Over all service was prompt, honest and professional.

They gave me some pretty good options on getting my heat replaced. They seemed to be knowledgeable in what they were doing. I have been in service with them for a while. We had some bad weather when they were in the process of putting it in. They still have a separate item that they haven't done yet. I haven't paid the final bill yet. They did have a miscalculation during the job that slowed it down a bit.

The first time we called the technician to ask for a revised quote he asked us to fax over a copy of the original quote and he would get back with us. We asked why he wouldn't have a copy and he said he didn't remember the house ---he was just there 1-2 weeks earlier. Then we called to inquire a few days later to see if he had received an updated quote for us and we never heard back. It surprises me that a week before Christmas a company would turn down a $13K - $16K job. Needless to say, I think the company is disorganized and non-responsive.

Very thorough, only ones who checked out current system to see if it was the correct size. Highly recommend.

They were very good and I liked them. They were out a couple of times and I paid $217 and I am not sure how much the next time they came out was, but it was higher. They are good and I have used them before, but maybe a little higher, but they do the job and that is good. They came out on time and got the things fixed that needed to be and they were very professional.

The man that came to my home was very professional; he spent time answering all my questions and was very helpful. I wanted a Lennox heating unit for my home. The other companies sold Lennox as their main brand so they were able to give me better prices.

Called GSM to quote a leaking roof and fix a mess another company left me with. The quote was fair so we hired GSM. They were responsive, had excellent customer service, completed the job timely and best of all- completed the job with quality work (no leaks!). I'm confident they did a wonderful job - I wish I hired them the first time and highly recommend them.

They gave me an estimate beforehand. It took several times for them to come out. They were on time for the work. They did everything that they said they were going too. I give them an A overall.

They did a very good job. They are very good about returning my calls and are very professional. They have very good quality work. I think that their price was logical for the work that they did. They came out on time and they gave me an actual time to look for, rather than a window.

They were extremely professional. They came out in a timely fashion. They follow through was a little bit slow. But they're one of the ones I'm considering using. I think they're a little expensive. I spoke with a Jamie Sharpe, and he was the comfort adviser. He was very polite and nice.

We have used them for ten years they are very quick to respond. We have a service contract with them. Their technicians are wonderful! WE HAVE A SERVICE CONTRACT WITH THEM. We have a service contract with them for the last ten years. Their service is wonderful have never had a reason to complain. They are quick to respond when we call.

We have three units and they come twice a year to check them. They are knowledgeable and they do a great job with the inspections. I needed to call them for some wiring and they were very responsive. I haven't checked any other companies so I don't have anything to compare the pricing to.

They asked me to send a detailed e-mail describing what was wrong with the A/C so they could know what to look for when they came, so I did. They said it sounded really bad, and they wanted to delay the visit so they could bring a representative from their Carrier distributor out with them. As soon as they called the distributor, though, they stopped talking to me, and then finally dropped me several weeks later. This is not the only Carrier dealer who has done this to me. My A/C was destroyed by one Carrier dealer, and now not only is Carrier not helping me (or disciplining that dealer), they are actually preventing any other Carrier dealers from helping me either. I am sticking with Trane dealers from now on. Not only does Carrier not honor it's "dealer satisfaction guarantee", but they actually leave you out in the cold once one of their dealers screws up. You can't even pay them to fix their own mistakes.