Clark's Tree Express

On 3/23/2023, Clark's Tree Express came to my house to remove trees. It was like a bull in a china shop. They cut the gas line to my house with the stump grinder and did not tell me until I walked outside, which could have been dangerous. Fortunately, it did not catch fire and was capped off, and thankfully the gas fumes didn't enter the house where I have pets. I had to essentially demand that the gas company (Dominion) check for gas in the house. No one seemed concerned about any danger to myself or my pets. CTE destroyed a small garden underneath a tree that my neighbors and I share. They did attempt to repair it with plants and pine needles, but the mound of dirt is gone. CTE crushed a gutter downspout and cracked a vinyl corner piece while felling trees on the side of my house, and then denied doing the damage, until I showed them a photo that it was not damaged initially when they began working. I have yet to have the gutter downspout replaced although Chris agreed to replace it and ordered it from Lowes. CTE ignored the cracked cornerpiece entirely. CTE then dropped part of a tree on my shed in the backyard, when a rope broke. The tree went through the roof and through the side of the shed. The owner, Chris, sent for a man he knows to try to repair the building, but not only was the building not repaired correctly, the man left at the end of the day, leaving lumber and pieces of the sheets of repair materials all over tha backyard for me to clean up. I had to get help to clean up his mess, as I am disabled. The inside of the shed was left with parts of the roof still inside on the floor, as well as scraps of building material. The repairman's jacket is still hanging in the building. The building needed work on the front, and I didn't try to hold him responsible for that, of course, but the building was structurally sound and I just wanted it put back in the condition it was in prior to their accident. Chris refused to file it on his insurance to have it repaired. Now the building is not completely repaired, the roof is bowed and the roof vent now doesn't seal out the rain, the shingles do not match, nor does the siding nor is it sealed now. The siding has spaces between it and the rest of the building where rain and insects enter. Since the tree work, while pressure washing the house, I found that they also damaged the vinyl corner piece where the fireplace is and the siding doesn't fit under it any longer, which allows the elements to compromise that part of the exterior of my house. They put my fence back up and now the gate does work, as I could not open it before, however the fence where it connects is no longer stable and was broken and now my dogs can escape through where the gate and the fence meet. My yard, including the front where no substantial work was performed, was left a mudhole. I knew I would have to plant grass and work on the yard, but never thought it would be the amount that needed repair and grass planted. Mr. Clark, the owner, decided on his own to trim a couple of trees and remove one additional smaller tree, which he later said he did for free. I thought that was his way to apologize for all the damage. It turned out that his intention turned out that the additional work was to take the place of him repairing the damage done by him and his crew and that was not my understanding, nor agreeable to me. In good faith, I paid him $10,100 trusting that he would make things right. I still want my building repaired back to the condition it was in, my downspout replaced, the siding that is cracked from trees striking it replaced, for him to straighten up the fence so my dogs cannot escape. I have gotten two estimates from other companies to repair my building and the second one included the other damage, except for shoring up the fence. Estimates to repair CTE's damage exceed $3000. Chris Clark offered me $900 and told me I could have the building repaired and pocket part of the money or let it pay for the tree that was on my roof and the damage of my roof. There is nothing to pocket as the repairs far exceed $900. Mr. Clark acted angry because I am not satisfied with the repair to my building/shed because he said he spent a lot of money to repair it. But it was not repaired correctly and not my fault he chose someone to repair it that didn't know what they were doing. I have forwarded him the information and have not had a response except that he has the downspout and will come and install it and that was weeks ago. I am still waiting. I would have recommended them had they repaired their damage, but now, no I do not recommend them, as they have not stood by their word.

I can't speak to how well they perform tree service, because they never showed up to do the work. They initially came out and walked the property and assessed the work and gave me a quote. I accepted the quote around the end of July 2022. They scheduled a date for the work and then didn't show. Then when I called, they picked another date and didn't show and didn't call. This went on until Labor Day. Since I could not depend on them to (a) show up to do the work on the date they picked, or (b) communicate that they were not going to show up, I let them know that I would not be needing their services and found someone else.

Clark's Tree Express was a pleasure to do business with. The crew arrived promptly, was very knowledgeable, motivated and friendly. It was indeed a pleasure meeting the owner. All work was performed in a highly proficient and quality manner. Cleanup was super! I really enjoyed working with these fine gentlemen and look forward to additional projects with Clark's Tree Express. Highly recommended!

Rob and his team did an excellent job of showing up on time, getting the work completed fast and full communication throughout the entire process. I received both a phone call the night the work was done and a follow up visit to inspect the work the Saturday following the job. Great team and good guys. Will use them again.