True Service

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I called to set up an appointment, when I didn't get a response from my message request through Angie's List, I explained at the time that I had a coupon. I spoke with an older gentleman who asked that I show the "big deal" print out to his son when he arrived. When he arrived, I showed it to his son who told me that they were no longer a part of Angie's List and couldn't honor the coupon because a service call was over $100.00 dollars. I had called them because I need the diagnostic for my heating unit had gone out. They said they would charge me a reduced diagnostics price with any service that I received, so I had him do the diagnostics and make the repairs. They did charged me a reduced price for the diagnostics which left me with a worthless "big deal" coupon. On the basis, they didn't accept the coupon, I'm requesting a full refund of the price paid.

Mostly good. They found a low-cost way to get the compressor restarted on my old central air conditioning system without replacing the compressor. It wasn't the capacitor or the relay. There was actually a problem with the compressor. It was my choice to not buy a complete new unit and have it installed, which I'm sure they would have been happy to do. They let me know that they couldn't guarantee how long the method they used would last, which was fine with me. $200 vs. $2000-$3000 for a new system. It was my choice. They added what is called a compressor booster to get the compressor running again. A new one costs about $15. They gave me a used one at no charge. They also added 1 lb of R-22 to the system, and cleaned the condenser coils. All told they spent about 1/2 hour servicing my system. For that, the free used booster, and the 1 lb of R-22, the bill came to $217.50, which I felt was high. I asked how much they charge for the R-22. They said $80/lb, which I felt was way too high. I know that there are plenty of places on the web where it can be bought for $10-$12 per pound. Subtracting the used booster value of about $10, and $15 for the freon, the labor worked out to $192 for one half hour plus the drive time. To me, this is high. Other than the amount charged, the experience was generally good. They showed up on time, were polite, and knowledgeable. They showed me how I could clean the coils myself in the future if I wanted to. They offered a relatively low cost way to get the system running again without the need to replace large scale expensive items. I like that option, as I'm a DIY'er, and know that there are often inexpensive ways to fix large problems.

We thought they were great.

It was great. I called them on a Monday and they came out and gave me a price, then they installed the next Monday. They did exactly what they said they would. They were courteous and it was a great experience!

Called true service, reported my problem. They responded that early afternoon and solved the heating problem. the service was Quick, the price was very fair, what was done to correct the problem was reported.I was very pleased.