Southeast Power NC, LLC

unknown

Joe and his team installed our PV system in June 2010 and did an excellent job. Power generator contract with NC Greenpower expired in June 2015. After spending many hours on phone/email with NC Greenpower and Duke energy, it became clear the switch over to net metering was going to be a colossal pain. Not one person I spoke with at either company could give me a straight answer on the steps I needed to take to get this done....and that's when I called Joe. His team knew the process and handled the whole effort....which was a major relief and time saver. On a follow up project they installed whole home surge protectors. Highly recommend this company. Customer service is excellent! - professional, knowledgeable, on-time, on-point.

It went quite well. Weather hampered the installation, but installer kept me up to date. Installation was done quite professionally. One panel was producing only two-thirds of the others, so installer replaced it without hesitation. Am very happy with the job they did. My only negative is that they indicated my installation would just about zero-out my power bill. However, my average usage is about 30 kwh/day, and my maximum production is about 30 kwh/day. But many days produce less than the max. -- cloudy, pollen covering panels, rain, etc., so my quess is that the system will produce, on average, only half to two-thirds of our energy usage. Time will tell.

Joe was very knowledgeable in the field and took the time to listen to what we wanted in a solar system and then installed exactly what we wanted. They were dependable, on time, and very conscientious of the quality of their work. We have already referred Joe and Southeast Solar to other people.

Everything has gone well since the very first day I met Joe, the owner. I called him an asked that he visit my farm. In a day or two he was there to discuss my needs and he got enough information from me to do a turn key quote on the job. I got several bids from other solar installers, but after reviewing all the others, I decided to use Joe's quote even though he was not the lowest bidder. It was all a pleasant experience and Joe did an excellent job. There were a couple of landscape issues that I had questions about and Joe took care of it. An employee at my farm threw a rock with a lawn mower and broke a solar panel 3 or 4 months after the install. I called Joe and he immediately ordered a new panel. Joe came and installed the panel and he only charged me for his cost on the material and he did not add any labor or service charge. I have called Joe several times in the last year and he has always been available to help with any questions or issues that I may have had.

Joe is the best. He is very courteous and professional. Southeast Solar knows their business and it shows in their work. Joe gives a lot of attention to small details. Joe will always do a little more than is required by the contract you have with him. I have made at least 3 request for service since the panels were installed and Joe was always there the same day or the next day. I would highly recommend Southeast Solar and Supply, LLC.

It's too bad the rating scale does not go to A+. My first contact with Joe Sheffield and his business was about 5 years ago. I had a solar electric and solar hot water system installed by a different company and the entire system failed (the install was so poor it actually caught fire, but thats another story). Joe came out and repaired all the flaws and expanded the system for me. He also took detailed photos of the entire process to record all the defects for me to help recover my money from the original contractor. Pricewise he was very reasonable, showing me options throughout the process to make it economical. He did all the paper work involved, not just the permits and construction, but all the dealing with utility company. Quality of work was outstanding, never cut corners. Always made certain to show me details of install as it progressed. Even hidden work, like pulled cable he always went a step over to make it neat and efficient. Communication was thorough an ongoing through the whole process, I always knew what was going on and what was coming next. But beyond the quality of work and reasonable cost is the customer service. Any time I called Joe, he always made time to discuss my questions and help solve any issues. My most recent contact with him was just last week. My solar hot water system tripped the ground fault and was not running. Even though all my equipment is well past warranty he went through possible causes, told me a couple things to try and told me if that did not work to call him back and he would come check it out. (BTW, hot water is up and running again,thanks) I recommend Joe and his company highly. Not just because his prices are reasonable and the work quality is outstanding, but because of the customer service after the job that he provides. It truly provides peace of mind on a project like this to know that he will still have my back for any issues.

Neat and clean installation, quick and efficient. Panels turned out cheaper than originally quoted. Repair done three years after at no cost to us. Excellent and professional service. Outstanding evaluation before installation, considering all the installation location options and solar power options.

First, Joe Sheffield is very professional. He responded to emails quickly and he addressed all my questions thoroughly. Second, he handled all the paper work, I was expecting that I would have to do something but I didn't. Everything was handled from start to finish without any problems. He also explained what would happen at each step. His crew did the install pretty quickly, I think it only took two days, maybe three but it's an A-frame house with a very steep roof so I would think a more traditional roof would be easier. Finally the panels look great, they're not nearly as big as I had imagined. We spent, I think it was around $25,000 for the system, but there's still the federal and state tax credits so after it's all said and done the total cost will be less than $9,000. The tax credits carry over for multiple years but I wouldn't wait because 2016 is the last year (I think).