Sage Pest Control

I've been with them for years, they know what they're doing, they were very polite. If you tell them not to spray in certain areas, they will listen to you. They're just really good. And if you're not happy, they will come back right away. They really wanna make the customers happy. The price was $109.00 every quarter.

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I did not have any work done. Instead a sales person or technician, I am not sure which, showed up at my door to see if I needed pest services. The gentleman said he was working with my neighbor (I did not know this neighbor because I am new to the neighborhood) because this neighbor had a problem with ants. I informed the gentleman that I already had a pest service but thank you. He didn't stop there. He should have stopped talking and left but instead he became the sales person no one wants to deal with. Instead he proceeded to ask me who I have my services through. I let him know. He then proceeded to tell me everything that is wrong with that company and their services. I was very close to shutting the door on him but I was trying to be polite. If he had any social skills or sales skills he would have picked up on my body language and the look on my face. If he had those skills he would have known to walk away and I wouldn't be writing this review of this company. Unless someone asks a sales person or a technician why they are better than another company, what they think of xxxx company, please compare several companies with their own, people should not speak down about or bash a company someone else uses. I will never recommend Sage Pest Control to anyone and I will never reach out to them for pest control.

TERRiFIC!!!

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I phoned the company in Raleigh location to complain about spiders and other pests inside my home. When the technician came out, he thought nobody was home, but I watched him through the blinds. I did this because we are new to this company and I wanted to "test" their honesty... From the time he arrived until he left ( and this included the time spent writing out the bill), it was 6 mins. According to what he wrote down, he cleaned spider webs all the way around my house, sprayed for pests and did a thorough inspection of the property. He never took out any sort of spray can, nozzle, hose, canister or any other type of pesticide. I immediately called the company and told them what happened. The girl who answers the phone is very young and inexperienced. She tried her best and contacted the technician. He is supposed to come back out and "do it right." We shall see. I am extremely unhappy. I also want to that it took 3 phone calls to even get them to come out. Not cool. Terrible communication and dishonest!!!

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I live in a neighborhood with clearly-marked "No soliciting" signs at all entrances. A nice young man showed up on my doorstep Saturday morning pitching Sage's services. It was rather disruptive to our day. I saw on Nextdoor that Sage also hit several other neighborhoods in our area (all of which had the same "no soliciting" notices, which Sage disregarded. I'm not sure why they think violating neighborhood rules will endear them to prospective customers. We will not use Sage for this very reason.

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First off, let me say that Sage employs the nicest people. They're always friendly, courteous and willing to redo jobs (that they should've done right in the first place). However, when it comes to pest control, I don't need friendly people, I need the 300 Spartans to come and kick some [butt]. Sage tries to be environmentally friendly, but isn't the environment the enemy in this case? They knock down spiderwebs that are up in a day and their wasp spray is useless. Other than spiders and wasps, I haven't seen a lot of cockroaches so I'm giving them at least a C. If you're a person who is very environmentally conscientious, I'd recommend Sage, as you will be experiencing much of what nature has to offer.

Our issue is failure to provide service/breach of contract. We purchased an annual , monthly contract from their door-2-door sales person, giving him a check and signing a document expecting to receive the contract terms quickly. About 3 weeks later the contract terms showed up in our email and it varied from what we remembered the sales person telling us (it was not exactly monthly but had several months, a break in service during winter months, and resumed service in the spring). Still, in good faith we began the service - and right away started having difficulties with service technicians not showing up - and with the product/service not killing the pests (specifically spiders, ants, aphhids, japanese beetles and voles). The contract sent by email stipulates delivery in certain months, with unlimited returns if the pests fail to be eliminated. The service technicians would call after not showing up, or simply not show up. The one technician who came to visit told us that the company was trying to expand to Raleigh, but he was over-worked with too many houses to service. We called to complain and reschedule at least 3 times - which means that every single contracted service delivery date was missed or not completed on time. We did receive 2 service calls (both rescheduled), and 1 re-visit which is provided for in the contract- WHICH WE PAID FOR. We were called by Sage to cancel the last service date due to "hurricane" issues, although there were no issues in Raleigh at the time. It felt like another excuse and we asked for a manager to call us about our problems. No one called, and in September we gave up and sent a written letter documenting our complaint and stating breach of contract on their part for failing to meet the terms of the contract. We know that they received it because they sent us a bill for $211, and this month, another bill with a past due penalty. This is very poor customer service and could have been resolved, had management cared to call us and respond to our earlier complaints. It appears they want us to pay for the entire year's service, without providing the services at all or talking with us about the issues we've had. Very disappointed. Our request is to cancel the contract. Failing this, we would like a written explanation and commitment to meet the terms of the contract including return visits. We'd like to point out that due to failure to deliver the services when scheduled, or to return when product didn't work, pests caused damages to our home and property. We don't want to take this to court, but we are willing to document this and do so.

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