Poole's Plumbing

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They fixed my well. Lighting hit my well. They were very good. They were fast and prompt. They knew what they were doing. They were middle of the road in relation to expense. I liked their knowledge. They just repaired it.

. They came as early as possible and were very professional, making sure I understood everything they were doing. When I realized that I forgot to mention the Angie's List coupon, they sent me a check. I hope I don't need to, but I will call them again if I need a plumber.

All of Poole's team members, from the estimate providers - to executing the job - to the operations on the inspection day, were professional, punctual, diligent and respectful of my property. Installation was done quickly and efficiently. System worked when they left. The company also was very cooperative on meeting my tight scheduling timeline due to my schedule restrictions. Their estimate was far less than another one I had received and also I preferred their design for the project. I found the estimate fair, and did not feel like I was being ripped off. Township inspection passed without issue. I will call them for any/all plumbing work in the future.

Very Well, would recommend again

It worked out great. They did a nice job. They came when requested and got the job done quickly.

The service turned out great. Their ability to diagnose the problem stood out to me. It took two visits but they coordinated with the flooring people during the job. I appreciated their understanding of the entire project.

The service turned out fine. They did a good job.

They came out when they said they would and did the job they said they would do. They did it under estimate and they did a great job.

These guys were prompt, polite, professional and willing to help explain things. I'd use them again anyday.

Poole team arrived when they said they would. Installation was done quickly and efficiently. System worked when they left-but they did not check the time that it took for the water to get hot at the faucets. County inspection passed without issue. When hooking up the hot water system I paid to have a direct extension to the kitchen - after they left it was apparent that the time that it took to get the water to the kitchen was excessive...nearly two minutes. After reviewing their work I called Poole's and talked to them about the issue - they came out the next morning and reviewed the installation and concluded that my analysis was right. First they had put a crossover between the direct line to the kitchen and to the other hot water line that went to the washer and dryer on that side of the house. That caused all of the cold water in both lines to have to be flushed before hot water would arrive at either side of the piping. Secondly they used a 3/4 inch pipe for the by pass to the kitchen...that causes and excessive amount of cold water to have to be forced through the system before the hot water could arrive at the kitchen sink. They sent one of their plumbers out that day to remedy the problem that they had caused- they eliminated the crossover and installed a 1/2 inch bypass instead of the 3/4 inch. I was pleased with their response to my call. A little more planning and checking by the supervisor of the installation crew would have avoided the problems that they had to come back to fix. They were responsive, admitted that they needed to fix the problems, and fixed the problems promptly thus I give them very high marks for the work that they did for me. I would use them again.

They came out and did what they were supposed to do for the price they said they were going to do it for. They were very timely, freindly, I have nothing negative to say about them.

In general, the work they did was excellent. 4 folks working all day, 8:30am till 7:30pm. Tough, long day, lots of work. They consistently worked quickly, carefully, respectfully. Miguel in particular did an excellent job trying to figure out how to run new pex throughout the house, almost always accurately mapping out the structural intricacies of the house. There was some variation in experience level. Some damage was caused to a fiberglass shower, but Poole's quickly sent someone out to repair it. There were some stains left on the carpet where some folks hadn't removed shoes despite being asked. But that cleaned up pretty well. There were a few unexpected drywall cuts that will be expensive to repair, but I can't fault them as I couldn't see a better alternative. Some holes drilled in joists could have been better placed (more centered). Overall, they did good work at a fair price.

They were great. They were super good. They estimated it at $400 more than what it actually was. I spent around $700 on that work.

They did a nice job. They had nice service, they were very friendly, and they had good prices. They were a nice group of people, they arrived promptly, and they did the job when they said they would do it.

I've met Bob Poole at a Carolina Hurricanes game of all places. He has seats near me. A very nice man with his personality clearly imprinted onto his employees. Said differently, he sets an example of professionalism & integrity which is emulated by all of his employees. His employees were all terrific--caring & concerned about making us happy . From the receptionist who took the call to the 2 plumbers who came out, everything was great. They were on time(2 different days), cleaned up after themselves, did the job that our homebuilder (Toll Brothers) never would fix/correct. While they came out to fix my sump pump (they had to replace it and recommended a higher power unit than the builder was telling us we needed) and were very fair in their pricing. On their 'way out" I mentioned a leak on my pool filter when they asked if there was anything else they could do and while I was just asking them if they had an "O ring" which I knew would do the trick, they instead upon not just giving me the ring but also fixed the filter for me AT NO CHARGE!!! Good people, good service and highly recommended by me. Mr. Poole is a class act and it was obvious his employees like him very much and are happy in their jobs. RC

After replacing 4 shut-off valves for my toilets, Poole's recommended that I spend additional hundreds of dollars to replace 15 more shut-off valves in my home. After Poole's left, I talked with two other licensed plumbers and they both were confused about what Poole's had done. One told me to just go around and tighten the packing nuts on the remaining 15 or so valves that Poole's recommended changing. I did what he said and it took me 5 mins to fix the rest of the valves (only two needed to be tightened). The second licensed plumber physically inspected a couple of the toilet valves that had been discarded (I retrieved them from the trash cans where Poole's workers had put them) and said that they were in perfectly good condition. The last thing I want to explain is a little complicated, but I feel I should include it because it is why Poole's workers recommended replacing all of the rest of my shut-off valves. After Poole's finished replacing my 4 shut-off valves and the main water shut-off valve to my home had been turned back on, one of Poole's workers showed me a small flood in one of my bathrooms. He said it was due to a bad valve and it showed that all of the rest of my valves needed to be replaced. I showed the second licensed plumber the bathroom and the valves. I told him that all of the packing nuts on the valves were tight when I checked them and only one valve leaked a couple of dropes when it was turned on and off. The second plumber checked that valve, smiled, scratched his head and said that maybe the packing nut was loose when the bathroom flooded and Poole's worker tightened it. He said that the valve was still good and that he could not understand why Poole's worker had recommeded changing it and all the other valves. He explained that plumbing companies only have to have one licensed plumber. The rest of the workers do not have to be licensed. And maybe the people who worked on my house did not have much experience.

Poole's Plumbing provided a quick and detailed estimate of work to be performed in a water heater replacement estimate. Their followup was thorough as well as very professional and the only issue for not using their services was pricing. We would in the future not hesitate to call on them for another estimate if needed for future services.

I wasn't satisfied with their work. They came to fix a leak, but it still leaks. They are expensive. They were puncutal.

there on time. three workers. done in no time and gone !

Found through ServiceMagic. We had a water heater with a pilot light out. Poole's called the next morning and were extremely professional and courteous in lining up a plumber to come to our house that day to perform the repair. They quoted a range of cost (with and without parts if needed). The plumber arrived at the expected time and was able to repair the water heater without parts (clean out was all that was required). He also cleaned out our second water heater at no extra cost. Total was $110. Great experience, would definitely use again.