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MOLLY MAID OF SE WAKE COUNTY

House Cleaning

About us

Professional cleaning for homes or small businesses. All Molly Maid employes are fully screened and trained. Each team member arrives in uniform, in the blue and pink Molly Maid car, with all supplies necessary to do a thorough and professional job. Flexible, customized residential cleaning plans mean we handle your home cleaning duties so you don’t have to. You’ll have more time for exploring the Farmer’s Market, touring new downtown shops and eateries, finally taking your child to Carolina Beach, or doing whatever it is that you and your family enjoy. Have the time to enjoy all the great activities that our beautiful Tarheel State has to offer and leave the house cleaning to your local Garner, North Carolina professional cleaning company. No contracts. No hassle. Just a clean, comfortable home from Southeast Wake County’s maid service of choice. Request a free estimate and learn why Molly Maid is your trusted choice for professional maid services from Raleigh to Fuquay Varina.

Business highlights

21 years of trusted experience

Services we offer

HOUSE CLEANING.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
0%
2
13%
1
0%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.7
responsiveness
5.0
punctuality
4.3
Showing 1-8 of 8 reviews

Ashanti S.
05/2017
4.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$90

Michael J.
12/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Carol V.
11/2013
2.0
house cleaning
  + -1 more
Cleaned entire house however left pink mold in bathroom ceiling fans dusty. Brought to Stephanie's attention and she returned my call. I sent pics and she responded to my email. I told her I wasn't looking to get anything or get anyone in trouble have not heard back and I thought that was a bit unprofessional. Cleaners would not honor my coupon and Stephanie did not either.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
punctuality
3.0

$300

Response from MOLLY MAID OF SE WAKE COUNTY
We are very sorry that [member name removed] was not happy with her service. We stand behind every clean and will cheerfully re-clean any area that is not to a client's satisfaction. The cleaning team was instructed by [member name removed]to ignore two upstairs rooms, which they did, and didn't realize that they missed anything else. However, that's why we always seek feedback from the customer to ensure that they are satisfied with the clean. Stephanie, the General Manager, did respond via telephone and email to [member name removed] and we were waiting to hear back from her and did not. Incidently, the team did not recognize the coupon and asked [member name removed] to talk to Stephanie in the office about it. Stephanie mentioned the coupon in her return voicemail and would have honored a Molly Maid coupon, but again, did not get a response. We have never actually been able to talk in person with [member name removed], post-clean, and would like to re-connect with her. We remain committed to our customer's experience and would welcome the opportunity to work with [member name removed] again and earn her trust in our company. - Beth LaSasso, Owner

Deborah B.
11/2013
5.0
house cleaning
  + -1 more
I used Molly Maid for almost 2 years and the same girls came each time. They were very pleasant and polite. I was sometimes there at 2pm when they came and a few times I was ill at home, and they accommodated me. I also have 2 dogs and a parrot and within a few visits the dogs were used to the routine and settled down. Everything was always placed back where I had it. Its such a great feeling to come home to a fresh and clean home. And they always left a little thank-you note when they left. Great Service! Wish I could have taken them with me when I moved
Description of Work: I had the kitchen, living room, dining area , master be droom and 2 bathroom. They also vacuumed the screened porch which I had not planned for them to do. They vacuumed, dusted my vast array of nic-nacs , cleaned the windows, wet mopped and did a fabulous job on the bathrooms and kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Jeff H.
01/2013
5.0
house cleaning
  + -1 more
They did a fantastic job.
Description of Work: They cleaned my house before I moved out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrea H.
12/2012
5.0
house cleaning
  + -1 more
We have used Molly Maid of SE Wake County for quite awhile now. Sometimes we only have them do a "one-time" cleaning, sometimes we have them clean regularly for a period of months and then stop for awhile when I can do the cleaning myself. They are very accommodating to our needs (schedule-wise and cleaning-wise) and we have never been disappointed with the quality of work. Stephanie did the original quote for our house (I forget when - it was a long time ago) and she is the one that usually answers the phone when you call. She is very professional and very nice. She really cares about your cleaning needs and concerns and she works hard to give you the best quote possible. We have tried other cleaning companies in the past and while they were very good, they were not as accommodating. For example, sometimes I only need certain rooms cleaned (kitchen, bathrooms, laundry) and other times I need the whole house cleaned. Molly Maid will do what you need. For example, If you want your whole house cleaned only once every month but want your kitchen and bathrooms cleaned weekly or every two weeks, they'll do it that way! And Stephanie will give you the quotes you need with no pressure. Other companies require you have the whole house cleaned, period. Molly Maid is also very responsive - you call and leave a message and you'll get a call back that day if not an hour or two after you have called. The cleaning teams Molly Maid has sent to our home have been wonderful. The ladies are very sweet, professional, and they do a thorough job. Right now, the ladies that clean our home arrive around 8:15am and I believe they are done by 10am or 10:30am -- we usually aren't home until after 11am so it works perfect. The house looks and smells great! I highly recommend Molly Maid of SE Wake County (or a Molly Maid closest to you) -- you will be very happy with them!!
Description of Work: Services performed: They cleaned our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

rhonda V.
10/2010
5.0
house cleaning
  + -1 more
I've used them before. They are always on time and they do a great job. They are on an hourly rate, and I don't feel they wasted any time. I would highly recommend them.
Description of Work: They came out to clean, dust, and mopped our floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

MARLO C.
05/2007
5.0
house cleaning
  + -1 more
The Molly Maids representative (Stephanie), came to our home to give us a price estimate. She was on-time and very professional. We hired Molly Maids, because they could guarantee service on the same day, every two weeks and promised to send the same cleaning crew, whenever possible. The day before our appointment, Stephanie calls to give us the approximate time the crew will arrive. If something changes, she always keeps us updated. We are happy with the service Molly Maids provides, especially when our "regular" crew is on the job.
Description of Work: Molly Maids cleans our home every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    MOLLY MAID OF SE WAKE COUNTY is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    MOLLY MAID OF SE WAKE COUNTY accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, MOLLY MAID OF SE WAKE COUNTY offers free project estimates.
    Yes, MOLLY MAID OF SE WAKE COUNTY offers eco-friendly accreditations.
    No, MOLLY MAID OF SE WAKE COUNTY does not offer a senior discount.
    No, MOLLY MAID OF SE WAKE COUNTY does not offer emergency services.
    Yes, MOLLY MAID OF SE WAKE COUNTY offers warranties.
    MOLLY MAID OF SE WAKE COUNTY offers the following services: HOUSE CLEANING.

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed