Convenient Appliance Service Inc

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Excellent service.

Great service from this company!

We have lived in our house for 3 years and were told that it we vacant before that time so we were the first to use our appliances. I had some sparks shoot up through the knobs of our range. I contacted this company. A technician came out and thought that the igniters should be replaced. He asked me to provide the deed to our house to prove we have only been here as long as we told him and I did provide a copy of the deed to his surprise. Ryan called and claimed that he had talked to kitchen aide and that the parts were not going to be covered so I could order them from him to get my range fixed in a timely manner for hundreds of dollars or call kitchen aide to battle it out. I called kitchen aide and they claimed that they had no record of him even calling about my range which he had claimed to have done an hour before. Then, after speaking with kitchen aide, they agreed to send the igniters along with rewriting the unit and replacement knobs for the parts that were melted due to the flames. So, we wait a week or so, the technician comes out only with the igniters and said that he was only told to replace those by Ryan. He did not have the knobs, covers and was not going to rewire as kitchen aide suggested. The guy got done, I called Ryan and told him that I wanted to pay when they brought me all of the parts. Ryan then threatened to place a lien on my house for the $75 service call. I live in a half million dollar house and my husband and I are professionals. I was pregnant and he was threatening a pregnant woman and he knew that I was upset about them not doing what kitchen aide told me they needed to do and I was worried that my range was going to continue to emit fire balls. I called kitchen aide to report Ryan's misconduct. Ryan made a big deal hat he was going to meet my husband to hand deliver the knobs when they came in after my husband got involved due to ryan's threats. My husband took off work to wait for the weasel and he never rang our doorbell, but threw a bag of parts on our entryway. Maybe the technician gave Ryan a heads up that my husband is 6 foot 5 and looks like a AMA fighter! And, when you ask Ryan to speak to the owner, he claims to be the owner. Apparently, Ryan is involved with the owner's daughter, but he is not the owner. FAST FORWARD: A few months later, my range is now exploding when more than three burners are running. Flames coming up through the knobs again. I call kitchen aide and tell them that I don't want Convenient Appliance. We agree on another company. They come out and fix the issue. NO CHARGE!!! Also, it was not the ignitors at all, it was the valves and when convenient appliance put my range back together after replacing the valves, they left some of the gas lines loose. The could have been a major explosion. I also told found out from the new repair guy that Ryan has never so much as serviced a bicycle. He has a terrible reputation and this new company has been called to fix his mess ups. I had heard enough. I called Ryan back and asked to speak to the owner. He told me that he would not give me that information unless I identified myself, which I did. Then, again, he claimed to be the owner. I told him that I knew that not to be the truth. He told me that I had to tell him what I was calling about and I told him it was him. He told me that he noted in my file that I did not want to pay my bill, so they will not provide me any service. I told him that I did not want his service and I was going to give him one more opportunity to give me the owners info. He finally did. I called the REAL owner. He has a 336 area code and is not in the Raleigh office. He seems like a good man and did not know all of this was going on. No wonder, when you have Ryan claiming to be the owner. The bottom line is that I would not hire Ryan and his cronies to pick up feces out of my yard. Ryan lies, he's unethical, he has no experience in this line of work and who wants to be threatened to have a lien placed on your property for a measly service call when the technicians forgot half of the items that they were supposed to bring. I expect Ryan will drive these Raleigh location into the ground very soon, it's only been here for a few years anyway as a offshoot of the other locations in Winston Salem -Greensboro area.

Ryan and the other employees of Convenience were wonderful. After diagnosing the problem, they made several trips to my home attempting to repair my range, but without success. I fully expected to be charged for the service calls but they told me that since they were unable to repair the range that there would be no charge. They were professional and extremely knowledgeable re high-end appliances. I would definiy recommend Convenience Applianc

Touch pad on JennAir Wall electric overn stopped activating oven selecitons. Could not turn oven on. Called JennAir who recommended Convenient Appliance Service in Raleigh. Appointment promptly set by JennAir with Convenient Appliance for few days later. Technician Bradnon Gill was most knowledgeable, courteous and helpful. Brandon determined that oven relay panel had become defective. He also determined that oven clock and touch pad were damaged by defective relay penel. Brandon had to solve a number of complicated electrical problems. We was patient and had the expertise to be successful in fully restoring use of our oven (12 years old) for us. During the repair process he fully explained what was needed, disclosing costs and prompt in obtaining the needed replacement parts.We were very pleased with the service and highly recommend it.

The guys at Convenient Appliance are wonderful, Ryan in particular. Our refrigerator was not cooling properly so we contacted our landlord. She contacted Ryan at Convenient Appliance. Since the repair would be done at our rental property Ryan contacted me immediately to set up an appointment for as soon as possible. When I told him that our refrigerator was only just over a year old he recommended that we contact the manufacturer to see if they would cover part of the cost of repairs or parts for us. When we had a bit of a problem with the manufacturer, Ryan contacted them on our behalf to straighten out the issue. The gentleman who actually repaired our refrigerator was able to arrive early (he did call to make sure that was okay). His repair went fairly quickly, and he took the time to explain exactly what the problem was. I'm definitely happy with the service provided by this company, and would recommend them to anyone!

Shortly before Christmas this year, my new dishwasher stopped running. Panic and hand dishwashing ensued! I called Ryan at Convenient Appliance Repair and explained my situation - hosting a Christmas party with no working dishwasher 3 days before Christmas! He answered my call, worked us into their already full schedule and ordered a new control panel which he was able to get in a couple of days. The technician was highly professional, prompt, and took extra care not to mar the floors- And - came over at 7 am the day of the party to install and make sure we had a working dishwasher. Follow up calls to make sure everything was ok. No cost, everything was under warrenty! Perfect! Convenient Appliance Repair saved me lots of dishwashing and stress this Christmas. I can not say enough good things but they are tops on my list and so glad to have them in our community. I will use them whenever I need appliance repair and highly recommend this company. Professional, prompt responses, careful service and solutions!

Company came and replaced the defective place. However, afterward the dishwasher made a grinding noise and the tech was called back. He said he was already at his next job and couldn't come back. I had to make an appointment via the main office and scheduled them to come back. They came back and attempted to fix the grinding noise and claimed it was our fault and not the tech's fault. They then charged us $87.00 for their service when it was not authorized. The company at no time informed us that they may charge us if it was not the tech's work that caused the problem. The customer called the manager and the owner and both were unresponsive. In addition, the owner was not honest in his response suggesting that I was "not making a smart choice." The owner refused to refund my money even though he said he "understood my point of view." Bottom Line: The customer service is terrible. The owner was not willing to help me resolve this problem and in the process made rude comments such as "what do you want me to do, bring my tech back, put the broken parts back in, and give you a broken dishwasher? Would that make you happy?".