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ComfortGuy / R & S Mechanical Heating & AC Services

4.7(
43
)

Heating and Air Conditioning

About us

R & S Mechanical, Home of the "ComfortGuy" HVAC & Refrigeration services is located in Raleigh NC and was founded in 2003. We specialize in the installation, services and maintenance of Heating, Air Conditioning and Refrigeration systems. We provide services for residential, commercial, supermarkets, restaurants, schools and light industrial facilities.We offer free on-site estimates for new equipment and replacements, as well as a free consultation about our many preventive maintenance service plans. Our technicians have been well trained and are knowledgeable in the fields of Heating, Ventilation, Air Conditioning and Commercial Refrigeration. State Licensed in Both HVAC and Commercial Refrigeration. Locally owned & operated.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Heating, Air Conditioning, Indoor Air Quality, A/C Replacement, HVAC Installation, Gas Furnace, Heat Pump Installation & Repair, Replacement of Air Ducts, UV Lights, Package A/C Replacement. Commercial Refrigeration

Services we don't offer

Plumbing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.743 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
0%
2
2%
1
5%
Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Write a review
Showing 1-25 of 43 reviews
Walter T.
03/2022
5.0
heating & air conditioning/hvac
  + -1 more
We had a problem with our heating and air conditioning system. We had somebody came out and they couldn't fixed it. This company came out, they diagnosed it and fixed it right away.
Description of Work: They repaired our heating and air conditioning system.
Rating CategoryRating out of 5
Yes, I recommend this pro
Daniel M.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great service and price. They take of all our properties.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro
Dion L.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
great! very professional and timely.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro
Hunt W.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
The service was great. They came out and they had to ripped out the old furnace. They did great
Description of Work: They replaced the entire heating and cooling system.
Rating CategoryRating out of 5
Yes, I recommend this pro
$8,000
Patricia E B.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
Awesome the tech was very friendly and knowledgeable. Checked everything over and cleaned the unit thoroughly. Plus the young woman that I placed the service call with, Angela was amazing and explained everything to me on what was to be done and who my technician would be.
Description of Work: Spring maintenance
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Matt B.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
I think it's excellent. The company is locally owned and they were extremely good at communicating. The employees were honest and gave an honest quote.
Description of Work: They replaced and do maintenance of the A/C unit, and did HVAC repair.
Rating CategoryRating out of 5
Yes, I recommend this pro
Randy L.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
It was very good and I was very happy with it.
Description of Work: They did heating check up.
Rating CategoryRating out of 5
Yes, I recommend this pro
$89
Richard C.
04/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Excellent quality service - I would definitely recommend to my friends, family & neighbors.
Description of Work: A/C cooling maintenance on my unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kate L.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
Very responsive. Professional, thorough, and fair pricing.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Angela T.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great! Staff very friendly. Love the service contract option to keep everything working correctly.
Description of Work: AC serviced
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Angela B.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great. Personable and effective communication throughout the process. I would definitely hire again.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro
Chris D.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
I have a second home I use for vacations in Raleigh. I needed a New AC unit. I called the Comfort Guys! They called me right before installation. Made sure nothing was tracked in my home. They explained how to use the new system and gave me tips on how to save on energy. Hire Them!
Description of Work: AC Replacement
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ian T.
04/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
In an unfortunate time it was a great experience to work with R & S, Complete professionalism, knowledge & care from beginning to end with R & S.
Description of Work: Complete HVAC and duct work replacement
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Drew O.
04/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
R&S was very punctual in replacing my HVAC system in my house. Service was great and pricing was competitive. I also use R&S through my business in commercial applications. I would highly recommend their company.
Description of Work: HVAC system was replaced
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Mike T.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well, tech arrived on time, completed service and gave recommendations for keeping the unit running
Description of Work: HVAC tune up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Martin S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
The air conditioner in my rental was getting hot. All the workers getting it ready was burning up so I had to call my air conditioning guy. Now everything is cool, literally. He showed up on time. HIs name was John Kelly. He replaced two parts and now it works fine. He was very pleasant to talk to. I could understand him. He replaced the two parts. I signed a service contract with them.
Description of Work: He repaired an air conditioner.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Douglas K.
05/2017
1.0
heating & air conditioning/hvac
  + -1 more
I called and sent an email with the equipment type and tried to set up a meeting to go over the installation and get a price. After 2 times I never received a call back. Disappointing.
Description of Work: Replace residential hydronic chiller
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Cris S.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
From initial phone call through service visit included professional & friendly communication and great service!!
Description of Work: Clean & inspect heat pump unit in new to us home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James F.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
This was a regular service visit. This started out as regular service and they kept it so I have not had to call them other than scheduled regular maintenance over the 4 years. They give good service.
Description of Work: They went over the system and made sure everything was working properly, every time they come out.
Rating CategoryRating out of 5
Yes, I recommend this pro
James F.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
We have a contract with them for 4 years now and we have no problems at all. They do service twice a year, once in the spring and once in the fall. They are better than just good. A’s are to come by from me but they are close. This is for the 4 year period.
Description of Work: We use R & S.
Rating CategoryRating out of 5
Yes, I recommend this pro
sheila R.
08/2015
4.0
heating & air conditioning/hvac
  + -1 more
My experience was good. I gave them a B because I had to call them back several times to fix a drip.
Description of Work: Heating & A/C. They were the HVAC that worked with my air conditioner.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$6,000
Charles G.
06/2015
2.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: We originally used them when our AC went out during the summer. Their technician was very professional and fixed our problem quickly and at a good price, so we decided to take a one year contract with them. As part of the contract, they were going to do a system check up in the fall and the following spring. When it came time for our fall check up, we asked for our original technician. Unfortunately, he had left the company. The technician they sent in his place found all sorts of problems with our unit - including a need to replace our fan. This was the same fan they had replaced two months earlier. He also told us that there was a hole in our compressor and it needed to be replaced. When we said we had to think about doing the work, the technician called his supervisor who came to the house. The supervisor tried to get us to buy a brand new system because there was no point in spending a lot of money on our 13year old unit. At this point, we said we would have to think about it, but neither the technician or the supervisor would leave. They spent the next hour trying to sell us on a new unit. Two weeks later we called a different company and they found that our Freon was low, they recharged the unit and it has worked perfectly since then.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Elijah T.
05/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
He came and checked everything thoroughly. We know we have an old damper that could go anytime, but it just needed adjusting and we weren't charged anything for it. We've used them consistently for years on several houses. They've always done great work and for a great price.
Description of Work: He came out to adjust the dampers and check to make sure everything was functioning ok. They just replaced our old HVAC unit recently and added a new return in our old house. They've been great about tweaking things to get everything working the best despite our house not being laid out originally for duct work and such being almost 100 years old.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
mary M.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
Service was excellent and worked with me on pricing. They were prompt in arriving when said they would Issues with calibrating thermostat were fixed promptly Unit installed had a faulty coil that was discovered when heat was not working and they promptly sent someone out to review situation, charge up coil to get us through the time it took to get replacement in and install replacement with no issues.
Description of Work: Replace heat pump
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Nghia N.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
R & S Mechanical LLC I would give them an A, they did a good job. Everything I would give an A, the only thing I would give them kind of a B minus would be the follow up. They were supposed to come out and some of the, replacing the filter and stuff, they haven't shown up yet. They came out on time. Everything was good except the follow up, I was expecting to come out a little sooner.
Description of Work: R & S Mechanical LLC they did heating and A/C.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,100
    • 1(current)
    • 2

Contact information

317 US Highway 70 E, Garner, NC 27529

http://www.ComfortGuy.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
Licensed*

Trade License Number
40198
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2021
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

ComfortGuy / R & S Mechanical Heating & AC Services is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

ComfortGuy / R & S Mechanical Heating & AC Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, ComfortGuy / R & S Mechanical Heating & AC Services offers free project estimates.
Yes, ComfortGuy / R & S Mechanical Heating & AC Services offers eco-friendly accreditations.
No, ComfortGuy / R & S Mechanical Heating & AC Services does not offer a senior discount.
Yes, ComfortGuy / R & S Mechanical Heating & AC Services offers emergency services.
Yes, ComfortGuy / R & S Mechanical Heating & AC Services offers warranties.
ComfortGuy / R & S Mechanical Heating & AC Services offers the following services: Heating, Air Conditioning, Indoor Air Quality, A/C Replacement, HVAC Installation, Gas Furnace, Heat Pump Installation & Repair, Replacement of Air Ducts, UV Lights, Package A/C Replacement. Commercial Refrigeration
Plumbing

Contact information

317 US Highway 70 E, Garner, NC 27529

http://www.ComfortGuy.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day