Scott Brothers Heating & Air Inc

Very disappointed. Called Scott Bro’s on 10/1/20 to schedule an appointment to get an estimate to replace a 20 year old heat pump and air handler. I was told that someone could not come out until 10/22/20 for an estimate. I’d hate to know how long it would take to get a new one installed by Scott Brothers. This was especially annoying considering that I had used them on two separate occasions previously to service my heat pump.

Couldn’t be more pleased with Scott Brothers and their tech, Kevin. Extremely professional. Diagnosed problem with our AC. Had part needed on truck. Promptly made repair. Showed me the damaged part he replaced and suggested preventive solution to avoid problem in future. This visit was in sharp contrast to prior experience at our mountain home, where HVAC folks were less than professional. Will definitely be calling Scott Brothers next time we have an HVAC need.

Very well. Professional and timely.

The technician discovered the problem. A part had to be ordered. They were able to return at the earliest convenient time for me.

Extremely responsive. Technician was professional and took time to explain what needed to be done. Charge for repair was appropriate.

They do a good job. To be honest with you, in that area it's hard to get anybody to even show up. I thought they were very fair; I thought the price was probably right where it should be. They showed up when they said they would and they did the job they said they were gonna do. I'm keeping them in my rolodex because if I've got any more air conditioning work I'm gonna use them again. I would definitely use them again. I called six places and only two people showed up and the other guy was terrible. He was making all kinds of excuses why he couldn't do what we were asking him to do, and these guys were tough; they had no problem at all. He said no problem, they gave us a price, they said we can be there like a week or ten days or whatever it was, and they were there. They stayed until they finished. They did the whole job. They were very professional; they did a good job. I think they had, it was either two or three guys there working. The first time they came it took them about a week, and then they had to come back and do a couple of things and it took them about a day. They cleaned up their mess. The basement was in construction, so they cleaned up everything they had to. They did a very good job; like I said, I don't have any complaints at all about them. That's why I'd use them again in a heartbeat.

Very well. They were on time and discussed the condition of my heat pump.

Tech determined blower motor was bad. I had a new spare and he said the office would have to reschedule a time for someone to come out for the installation. I got charged $75.00 for. Service call and ever heard back from the company. Very poor customer service will never deal with them again.

Curtis was on time. Very nice man, personable. We bought a service agreement from him for a year (not sure of price b/c we have nothing to compare it to).

Great, as always, Curtis did a very thorough job and explained all.

Curtis arrived ''on time'' and was polite. He cleaned our filter and reviewed their "Peak Performance Club." He did an outstanding job!

First, very polite, always wears shoe covers. Goes straight to work and leaves information on what service they performed. We have a geothermal system which is well maintained by this company.

Michael Burkett came out and took very detailed measurements of the room. He really took the time to consider how the unit would perform in the room and how it would look both inside and on the exterior of the house. He was professional in every way! He called when he was going to be 10 minutes late. He wore booties to protect our floor. He explained everything in layman's terms. This company is very lucky to have an employee like Mike! Although we did not decide to install a unit at this time due to budget concerns, we will in the future, and will definitely go with Scott Brothers. We highly recommend this company!

Service person right on time, pleasant and wiling to investigate outside issues not on list at no extra cost.

Excellent communication; fast response to fix our heater! Honest, friendly, professional and fully explained problem! We will use them for all of our future heater and AC needs! Highly recommend! AAA+++

It was the first cold weekend of the season. We turned on our heater for the first time and it was behaving badly. It kept cycling on and off without ever really putting out any heat. It takes a while for our house to cool down, so we weren't uncomfortable. We figured that others were probably having serious problems this weekend so we decided to wait until "regular" hours on Monday. We called 8am Monday morning. We were told someone would be by before noon. A technician was in our basement by 10am. He was polite, clean-cut, efficient, and knowledgeable. Apparently an A/C drainage problem over the summer was the source of our heating problem now. The line clearing seems to have done the trick. We were only charged for the service call, and if the problem turns out not to have been the drain lines, we will not be charged for a second service call. Good people who do good work on time. A+++

I purchased a split system for my home. Upon my initial contact with Scott Brothers I was unsure if my crawl space would allow for a traditional heat pump. Scott Brothers spent a lot of time looking and evaluating and letting me know my options. It was decided that duct work would not be possible so the alternative ductless system was selected. Scott Brothers arranged for every aspect of the installation including finding an electrical contractor for me. They had the unit installed and cleaned up all of the mess, they even took a large piece of tree away with them that they had to cut to set the new units. Professionalism was top notch, including always wearing protective shoe covers (even with me insisting that they didn't). The new units are super quiet and energy efficient

Scott Brothers did a great job, from the initial bid, on through construction. We did not feel our lives were disrupted and everything went off promptly, professionally and according to plan. I would use this contractor again in a heartbeat. Although I received lower bids from other companies, by the time you added in expert advice, the efficiency of the system, quality and warranty, I really received more for less by using Scott Brothers.

I contacted Scott Brothers to inspect my HVAC units and humidifier, and the scheduler got a technician out the same week on a day that was convenient for me. The technician arrived promptly and was very professional. He took time to explain the HVAC systems and showed us how to change the filters. He thoroughly explained the maintenance contract, system upgrades and humidity control unit, but did not pressure me to buy anything additional. I was very pleased by this company's response time, professional demeanor and the services they offer. I would definitely recommend them to anyone needing HVAC service.

My mom's super efficiency Trane Heat Pump was not heating sufficiently. The Scott Brothers technician thoroughly examined the entire system, located and repaired the two immediate problems while I observed his work. I appreciate the technician not minding me watch him work, and he took the opportunity to explain in detail what he was doing and what he was finding. Before he left the house he left me a detailed copy of suggested work to be done at a later date, along with the prices of each of the suggestions. On my request he gave me a general estimate for a similar replacement heat pump so we can compare the advantages of ongoing repairs and maintenance vs replacement. I am glad Scott Brothers Heating and Air, Inc. work in Wilkes County. My "excellent" rating on Price reflects my idea that the work quality and time required for the work performed including travel time, were fair and in the market for such, not necessarily a "cheap" price. "A workman is worth his hire."

Scott Brothers H/A has always been very dependable no matter time of day or night, 7 days a week. Last summer our a/c went out, all it took was a phone call and me telling them we had a household member with a medical condition and they were here within the hour. The service techs we have dealt with have all been very through and professional and I feel as if they are honest with me when making suggestions, etc. We won't go anywhere else for our heating/ac needs.

They arrived when they said they would and did the work they said they would do. Neat and cared for my home

As a follow-up to my post of October 2011, Scott Brothers has been invaluable in the upgrade of my existing geothermal system to bring it up to an even better performance level. Personnell were very courteous and attentive to detail

I called Scott Brothers Heating and Air and within 30 minutes a very well spoken technician in a uniform was at my door. He introduced himself, gave me his business card and a company brochure. He covered his shoes with booties (to keep from messing up my floors) and went to work. The tech fixed the problem - cleaned up the work area - and explained how to make my old system a little more efficient. He also included an estimate for an updated system. I will be calling Scott Brothers when I have another problem or can afford a new system.

It was Memorial Day weekend and we were having company for dinner. It was a hot day and the A/C just froze up. We called for an emergency call and Curtis was at our door within 30 minutes. He diagnosed the problem and had it up and running within an hour. Our dinner was saved! He couldn't have been more professional and fully equipped to handle the problem right then and there!unit,