Workers had neither the correct equipment nor any real idea on how to install this thing and hook up the downdraft system. The cooktop downdraft tubing was too large for the actual in house tubing 5.25" verses 4". They opted to cut slots into the installed tubing and kind of bend it over the cooktop tubing, then tape it with aluminum tape. Any kind of residue that would have fallen into the downdraft would have been stored in the tubing forever or until it rotted. I finally informed Sears that this type of garbage was not worth the $169.00 and to have it redone. The follow on installer brought a reduction tube with him which however was too large, so just stuffed the tubing into that opening and taped that together. Now I have the same problem as I did before, but the residue falling in there will be located about 2 inches higher. I gave up, it is not worth talking to these folks at Sears, although most of their products are fair to good, their service work truly stinks. The reason we purchased this cooktop was that it had exactly the size of the opening in the granit counter top that is required without having to have it recut the counter top one more time.
Description of Work: Purchased a cooktop at Sears and had it installed on 6 Jun 2014.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$169
Ronald T.
02/2014
4.0
appliance repair
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Elaine B.
08/2013
5.0
appliance repair
+ -1 more
TV was to old to find the needed parts.
Description of Work: Came to repair my TV and could not find parts needed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Paul M.
08/2012
4.0
lawn mower repair
+ -1 more
Sears were professional but my husband was concerned about the battery, which he thinks was not charged for the required time and the mower would not start up with the key and we had to pull the string to start it. I would use them in the future.
Description of Work: Our lawn mower was repaired by Sears.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$42
Barbara L.
07/2012
4.0
appliance sales
+ -1 more
I don't have any problems with them. All my appliances are from Sears for the last 30 years and I don't have any problem with them.
Description of Work: We have purchased a new refrigerator at Sears.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$650
Rue R.
06/2012
1.0
mattresses
+ -1 more
It was not delivered on time. In fact it was 2 weeks late. And then it took us 7 different phone calls. They left the merchandise outside of our house. My husband came home from to find these boxes lying all over our porch. Anyone could have come and picked this up from in front of our house. To show their apologies they gave us $350 worth of gift cards.
Description of Work: I ordered a bed and a mattress from them.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$500
Gwenda I.
02/2012
4.0
appliance repair
+ -1 more
They did a good job.
Description of Work: They performed a free yearly check up on an appliance.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Corey M.
02/2012
4.0
appliance repair
+ -1 more
.It was a standard repair visit. I have no complaints.
Description of Work: ..I hired this company repair an oven.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation,
Mattresses,
Lawn Mower & Power Tool Repair
FAQ
Sears - Fayetteville is currently rated 3.1 overall out of 5.
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:30 PM
No, Sears - Fayetteville does not offer free project estimates.
No, Sears - Fayetteville does not offer eco-friendly accreditations.
No, Sears - Fayetteville does not offer a senior discount.
No, Sears - Fayetteville does not offer emergency services.
No, Sears - Fayetteville does not offer warranties.
Sears - Fayetteville offers the following services: Appliance repair.