Midsouth Electric Inc

Sam was the technician that came out to perform the action and was highly professional throughout the install. From the time I called to when the request was serviced was one day. The tech (Sam) performed all actions based on my requests/directions and install was conducted efficiently and in a timely manner. Note: I provided the video doorbell and the replacement doorbell transformer.

I am very disappointed in the lack of service provided by this company, despite the positive reviews. We have a circuit that is tripping, they came out and replaced the switch in the breaker box the first time - no issues with that. But it didn’t fix the problem and we were still having the circuit trip. We called again and they said there was no point in coming when the fault isn’t present - so we waited for it to trip again, called immediately when it did and received no response until we followed up on Monday. They were unable to come out until Wednesday because a different job took priority - so we were without lights in the kitchen and garage until then. Then they actually didn’t come out until Thursday, and essentially shrugged their shoulders and said to wait it out until you can determine which light or switch is responsible, or we can install ALL new switches and fixtures. This is an astronomical price just to find a problem. I don’t know a lot about electricity, but we didn’t not feel that MidSouth cared nor were they motivated to help us find the problem. Because of this we are very disappointed and would not recommend them for anything beyond a basic job. UPDATE: We fixed it ourselves. A light bulb had a sensor that got broken (likely during the hurricane which is when the issue started) and exposed the wiring, causing it to trip when water/dust got in there. So to put this plainly - in the two times they came to our house, they didn't even check the outdoor light fixtures to see if the seals had opened or if there were issues with the bulbs. IT WAS A LIGHT BULB. This took simple deductive reasoning and visual observations for my husband, who knows nothing about electricity, to figure out.

Had used them years before. Called and got a general quote, and then when they arrived, it was twice as much. And then when I called the owner to ask how it could have doubled, he just said that if I thought it was too high, I could get other quotes. With the dishwasher guy already there waiting, there wasn't much I could do. And then the guy they sent was a complete beginner, and had to have someone walk him through the job over the phone.

Great, job well done.

very professional. they were able to fit us in on the same day.

Excellent. Jason showed up on time, listened to my concerns, corrected my ideas versus what code required, and scheduled a service call for the next week. The guys called 30 minutes before they were due to say they were on the way. I showed them the "projects" and they were in and out in less than three hours (the garage outlets were tricky). The guys were polite, fastidious about making sure everything worked correctly, cleaning up and adjusting the outdoor floods for maximum coverage. Estimate was $310, came in at $307.

Exceptional service and timely. I called about 11 am and they arrived at 1pm. Two quickly diagnosed the problem, corrected the problem then went above and beyond by checking the other outlets in the house to make sure there were no other issues. I highly recommend this team. Thank you for a job well done. I will call again if needed!

Excellent! Very professional and extremely speedy in their ability to identify and fix the problem (maybe 20 min total). Would definitely use again.

unknown

Installation went smoothly. The two man team arrived on time, worked quickly and answered my questions about the lights.

Everything went great. The two service technicians were efficient and competent.

Great Highly recommend. They called 30 minutes before arriving to let me know they were on there way. Did the job quickly and professionally. Not only will I use them again but I will recommend them to my friends and neighbors.

Two very polite gentlemen arrived promptly and immediately isolated the faulty outlet that was the problem. It is nice to have someone really listen to the problem beforehand. Based on my description of the problem I was having Jason pretty much had it figured out before going into the house. They were in and out so fast they did not waste a second. I was very pleased with the service call and will definately use them again.

unknown

Jason Autry was referred to us when burned wires were discovered inside our water heater, due to incorrect wiring about a year ago on a new water heater. Jason came out the very next day and was able to repair the faulty wiring. He was prompt, courteous, professional, and a meticulous electrician. I will be using Jason and Mid South Electric for any future electrical needs.

I PROVIDED THE LIGHT KIT, GREAT JOB.

Great Job.

very good

Jason has done many projects in the house. He is always very professional and courteous. He sticks to his timelines and is always punctual. He has made life-saving corrections to the work of contractors who cut corners before we bought the home in 2009. Jason maintains a clean work area, throws all of the trash away, and always gives professional advise. I recommend Midsouth for all of your electrical needs.

Early in June, 2012, an electrician from another company installed an outdoor light in my back yard, tying into an existing under-ground line for a set of lights around the foundation of the house. I chose that electician and company for this job because they had satisfactorily done a repair job on a front-yard light a year earlier--July 2011. However, some negative changes must have taken place in that company during that year; and, unfortunately, it took me a while to acknowledge and accept the new reality. The 2012 job was a months-long series of unreturned calls, no-shows, flimsy excuses, untrue statements, and weekend work. Nothing made sense. When the job was finally completed, the new system failed within days. When I called to report that, the pattern of unreliable behavior began to repeat. I finally accepted the fact that this company would not/could not correct the problem; I needed to write off what I had paid them as a "sunk cost"; and I had to find someone else who could, and would, locate and correct the problem. At that point, I called Jason Autry, Mid-South Electric. He came as soon as he could work me into his schedule: a few days. He found the problem and laid out the options for dealing with the problem. I decided how I wanted to go; then he corrected the problem. During the process, I found that the initial work was sub-standard and did not meet NC State requirements. Mid South brought it up to code. This story covers Mid-South's June 19, 2012 visit. On June 26, I called Mid South back when I needed to install a new ceiling fan switch. On August 9, 2012, I called Mid South again when the outside light in the front yard stopped working. On each visit, the problem was corrected and the electrical work was completed satisfactorily.

They were friendly and professional, explaining what the problems were and what needed to be done. I also had a couple of other light issues, which will require replacement of the fixtures. I will call Mid-South Electric to complete that work when I purchase the new fixtures.

Electrican troubleshot issue and repaired

I'm very happy overall with both the price and finished job. The city inspector, who said he normally fails 40% of all installations, came out, did his inspection and also expressed approval for the quality of the work as he applied his approval sticker. I will use Mid-South should the occasion arise for any additional work or unforseen repairs. Jason Autry and his assistant were professional, courteous and diligent. His estimate of the time required was spot on as well as was his estimate of materials. I could not be more pleased, and can recommend Mid-South without any hesitation.

We called Mid South Electrical and left multiple messages that we would like to hire an electrician to re-wire a light prior to the installation of back splash in our kitchen. We attempted to contact them three times, each time leaving messages about the simple job we wanted done and the time frame we were looking at due to the installation job. Mid South NEVER called us back - despite the 3 messages left over the course of 5 days. I will never make the mistake of even calling to offer them work again.

I was very satisfied with the job. Although the repairs were minor, the company saved me alot of time attempting to conduct additional troubleshooting on my own. They were available and flexible to work within my limited schedule of availability. The technician was very professional and courteous at all times.