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MASTERGREEN HORTICULTURAL SVC

Lawn and Yard Work

Reviews

1.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%


Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.5
responsiveness
1.0
punctuality
1.0
Showing 1-2 of 2 reviews

Rich A.
06/2013
1.0
lawn service
  + -1 more
It took over a year for Mastergreen to repair the dead spot in our lawn. By the time they figured out what the problem was the dead spot had spread to three spots in the lawn. We also had them for our tree service. The two trees we had planed in out front year in 2009 are now dead. In fact Mastergreen actually sprayed the trees after one of the trees was already dead and the other was dying. We had to point out that one tree was dead and the other was dying. The last time I talked to the manager he agreed to remove the trees. A week later the trees were still there so we discontinued all relationships with Mastergreen. We have had the worst customer service experience with Mastergreen. In the 12+ months we had Mastergreen service my wife called to speak to the manager at least 8 times. She was told that the manager was not in and he would call her back. That call back usually did not happen. I ended up having to stop into their office to speak to the manager. The manager would say they would be out to do the work today or tomorrow. That work would not happen and I would have to visit the office again. One time My wife called Mastergreen to speak to the manager was, like always, told the manager was not in. While she was still on teh phone with the receptionist I stop into the office and talk with the manager. He was in and my wife was told he was out.
Description of Work: We switched to Mastergreen for our lawn and tree service because they said they could find out and repair the dead spot in our front yard.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

Christina B.
04/2013
2.0
lawn service
  + -1 more
see above
Description of Work: Took over a year to figure out why my grass wasn't growing, yet still paying. Finally did soil sample many months ago (last year) and calls last week to say we're low on lyme. I asked him if this could be a problem last year, he assured me, it was not. Now, it's April...no service yet this year, 3 promises so far to come take care of weeds and lyme (and now says he'll sod some for us) and hasn't returned my calls. Been with this company for a couple of years, changing companies TODAY.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0

$12,000

    Contact information

    3769 WILMINGTON HWY, Fayetteville, NC 28306


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Lawn and Yard Work

    FAQ

    MASTERGREEN HORTICULTURAL SVC is currently rated 1.5 overall out of 5.
    No, MASTERGREEN HORTICULTURAL SVC does not offer free project estimates.
    No, MASTERGREEN HORTICULTURAL SVC does not offer eco-friendly accreditations.
    No, MASTERGREEN HORTICULTURAL SVC does not offer a senior discount.
    No, MASTERGREEN HORTICULTURAL SVC does not offer emergency services.
    No, MASTERGREEN HORTICULTURAL SVC does not offer warranties.

    Contact information

    3769 WILMINGTON HWY, Fayetteville, NC 28306