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Reviews
4.423 Reviews
Showing 1-23 of 23 reviews
Al B.
06/2020
countertops
+ -1 moreRead above
Description of Work: I contacted Creative Stone July 25th, 2019 On August 6th, after working out the details, I was told my project would take 4 to 8 weeks. After 7 ½ months, my work was not complete. The owner (Richard Johnson) continually blamed me for the delays. There were times when no one showed up at my house for weeks and yet it’s my fault. The contract was written up vaguely. Because of this, many things I had asked for were denied because “It’s not worded in the contract”. I had told Richard I needed the house piped for gas. The contract stated plumbing. When it came time, Richard said he forgot to add that and bang – another $3200. During the remodel, my back yard was trashed by the workers. But because it was not cited in the contract, he refused to repair the damage. In the reviews, you’ll see others who had damage and experienced this as well. I was told if I had them purchase appliances, I would not be hit with an upcharge. I gave them the exact model numbers I wanted and when it came time to modify the contract to accommodate this expense, they had added a 50% upcharge. I had them remove the appliances. They did however get me on a 300% upcharge per toilet (worth $200, paid $600 per) on the 3 toilets I bought. And had I not noticed when they brought the toilets out the 1st time, they had brought out an inferior set of toilets (Gerber instead of Toto). Communication is challenging at best. When I talked with Richard, he was often condescending. During scheduled meetings, he was constantly walking away from the table to take calls, talk to his staff about whatever, and once even went to the break area and ate with me sitting there watching. I feel had he actually paid attention to what I was saying, all the things he “forgot” would have been incorporated in my contract. On numerous occasions, they didn’t have their facts straight. When I called them out, Richard got belligerent claiming he never lies. Well, I have a difference of opinion there. The straw that broke the camel’s back: My original quote was for $45K. After 7 ½ months of being without a kitchen, spending roughly $1500 dollars extra for the extended eating out period, the added $3200 for not adding the pipes I told him about, a $2500 foundation repair that was discovered, and various other nit noids, my project increased to $53K. At this point Richard still owed me a front porch which he acknowledged to me he owed. But as the time to rebuild the porch drew closer, each time I mentioned it to Richard, he diminished the amount of work he owed me for it. It was completely rotted out and all he wanted to do was replace the deck boards. When I told him I couldn’t afford to replace the girders myself (which he owed me but for the vagueness of the contract, he denied such), and I needed to just drop it and I pay him for the work completed, He actually had the gall to cuss me out for 5 minutes. During his rant, he stated he needed to do the porch so he could recoup expenses he was out during the rest of the project. At this point, I knew he was going to gouge me for the uncontracted work. After all the anguish, drinking, and being continually ****** off for over 7 months, on March 23rd, 2020, I went down and paid him off with him still owing me work. I then spent $10K out of my pocket to rebuild the porch. And I haven’t seen a penny of what I paid Richard for on work he didn’t accomplish. Because of Creative Stone, I missed several major life events (Mothers 80th birthday, Thanksgiving, Christmas, my 40th reunion), all because of a project that was supposed to be completed by Nov 15th, 2019. Don’t just take my word for it. Do yourself a favor and do YOUR due diligence. Look at ALL the reviews and you’ll see the same trend experienced by others as well. If he gets it right, it’s good. But if your one of the unlucky ones, get ready for a nightmare…
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Joanne C.
01/2020
countertops
+ -1 moreCustomer is "always wrong" with this business. We purchased our granite countertops in August of 2019. Immediately after installation, we were left with a 2" gap and unfinished framing where the old countertop had been removed. I also had an extra seam in the bar I was not happy with. The owner of the company acted like I should know these things would happen with a standard install. After much persistence, the framing was repaired and I have had to learn to live with the seam. Now, 5 months later my granite has darkened significantly. Once again, they are blaming me. I was told I must have either used chemicals on the countertop or it was "exposure to microscopic air particles" from the stovetop vent. I have NOT used chemicals on my countertop. We have had granite countertops in our last 4 houses and we have never had an issue with them changing color. They are only 5 months old. Even though I was given a 1 year warranty, they are refusing to clean and reseal the granite. Basically, they are doing NOTHING (because it's "our fault") Strongly recommend you look elsewhere for your granite. FYI, if you go to a big box hardware store, ask who they contract for materials and installation. We were told they often use Creative Stone.
Description of Work: Granite countertops in Kitchen
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$4,160
Linda M.
06/2017
countertops
+ -1 moreThey charged us to install backsplash and counter tops. Didn't get backsplash from the cut b/c they broke it. Employee admitted it broke but owner will not. Couldn't get a full copy of the work order. I was willing to accept the bill agreed upon for the crappy work. Left huge holes in the wall where the backsplash should have been installed but piece was broke. On top of that they added a demo charge which I never agreed to pay. I would not recommend this company. If you have nothing to hide, why not give the full copy of the work order.
Description of Work: install a countertop and backsplash for bathroom
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$513
Lisa N.
09/2016
countertops
+ -1 moreunknown
Description of Work: The actual granite for our kitchen and baths was fine; however, the two guys showed up 4 hours late and stayed until 10:00 p.m. and were exhausted. They had worked all day and had been overbooked. Because of that, they damaged our bathroom walls badly and we had to have the sheetrock repaired. The company did not take any responsibility for this cost to us. I am having granite put in my upstairs bathrooms and will NOT use this company again. Very disappointed in their customer service. We are still waiting (after 3 weeks) for a receipt where we paid them. Their follow up is horrible and they over-schedule and overwork their installers.
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Yes, I recommend this pro
ted T.
02/2016
countertops
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Maureen K.
09/2015
countertops, home remodeling
+ 0 moreFayetteville Granite was great! I was working long distance to arrange and schedule many upgrades to a house we needed to sell, ahead of a whirlwind visit. Fayetteville Granite was highly responsive to my needs, working with me to find the right products that would give me the biggest bang for my buck. They scheduled measuring on Monday, and the counters were all installed on Friday. They are beautiful and add great value to my home. The staff at Fayetteville Granite/Creative Stone were all friendly, helpful, and professional. Highly recommend.
Description of Work: Replaced kitchen countertops, and two bathroom countertops, including 3 new sinks. Provided for a plumber to install new fixtures (I purchased new fixtures separately).
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Yes, I recommend this pro
$4,400
Thomas W.
07/2015
countertops
+ -1 moreunknown
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$259
Elwood D.
06/2015
countertops
+ -1 moreunknown
Description of Work: countertops for pub bar
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Yes, I recommend this pro
$11,600
Lisa W.
02/2015
countertops
+ -1 moreFayetteville Granite was referred to us by my sister who had used them the week before I decided to do mine. She said they were good and the price was really great compared to other granite places in the area. First off, we contacted Ben, the owner, and he actually came out to our house, listened to what we wanted and suggested some ideas that I am so glad that I took to heart. He gave us a price of $2300.00 to do my kitchen and my small bathroom off of the kitchen. He explained that the process starts with them coming out to do a template of the counter tops. Once this is done, the counter tops are cut to specifications at their shop. Three days later, they come out in the morning to demo the old counter tops and by the afternoon, the installers come in to seal and lay the new granite. If time permits, the plumber comes out the same day to reconnect the plumbing and put in the new faucets. By the way, a new sink is also included in the price given. You buy the faucets. After all is done, Ben comes out to inspect the work and apply the 15 year sealer, though it already has a 1 year sealant prior. If you want the 15 year sealer you should mention it. I have to say that my new granite counter tops look so awesome! I just can't quit staring at them and so very glad that I picked Fayetteville Granite to do the job. Ben is so honest and I just love that about him. Some people that you meet are just in it for the money, but Ben is more concerned that you are happy. You just don't see that too much anymore and I would recommend his company to anyone considering granite counter tops. Kudos to all the installers, demo people and sales also. I will be calling you in a few months to do my other bathrooms. Thank you all so much....I am one happy camper! Lisa Williams r
Description of Work: Provider removed the old counter tops, installed new counter tops, buffed, sealed new counter tops and Ben (one of the owners) came out and checked the quality of the work and made sure that I was completely satisfied once the counters were done.
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Yes, I recommend this pro
$2,300
Constance T.
05/2014
countertops
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
stephanie M.
04/2014
countertops
+ -1 moreunknown
Description of Work: Installed 2 granite countertops in the kitchen. Everything was great!
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Yes, I recommend this pro
$1,200
Lou W.
10/2013
countertops
+ -1 moreWe were very pleased! They came in to our home and measured everything to the specifications that we needed. They advised us on certain colors and even on getting new sinks. I was really impressed that the owner even took time to explain the different grades and qualities of granite, as it is far more important than I ever imagined. They returned with the new countertops pre-cut and ready to install! The owner came back the day after everything was done to inspect the job. He checked out all of the new granite and polished everything up for us! I have recommended them to a friend and she was very impressed with her experience as well.
Description of Work: We hired them to put new granite countertops in our kitchen and bathroom.
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Yes, I recommend this pro
Maria O.
07/2013
home remodeling
+ -1 moreExcellent experience in every way.
Description of Work: They replaced my kitchen and one bathroom counter top.
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Yes, I recommend this pro
$3,000
Christine W.
04/2013
home remodeling
+ -1 moreAll went great. From taking out the old desk top to replacing it with a granite top. I have shopped before with Fayetteville Granite Countertop Co. and never had a serious problem. If something small does come up, Beth and Joseph will take care of you. The whole process is done within a few days...1-4 max., if you include the weekend, they do great work and they are fast. Nobody else can beat their price, Ben the owner told me at the beginning....I will keep my prices low, so everybody can afford granite if they like to have it. Ben, you kept your promise...THANK YOU. Looking forward meeting with Fayetteville Granite Countertop Co. again in the future. Good luck to you. The White's :-)
Description of Work: Taking out the old desk top, replace with granite top.
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Yes, I recommend this pro
Doris A.
12/2012
countertops
+ -1 moreWent to a few granite places for information on countertops. My aunt had previously used them and was happy with her countertops and cabinets so I went there. Ben came out and gave us an estimate and we decided to give them our business. We selected our slab and then went to select our backsplash. Ben has a great crew of people that does their individual portion of the project. Once they cut out the countertops and installed them I came to look at the finished product. There was a problem with the granite. It was not the piece I had picked, it was the correct style, but not my slab. I brought this to Bens attention, because I could not live with the error. He came out to look at my countertops, which were perfectly laid, but again the wrong slab. The slab I'd pick had a distinct pattern, this was not it. Ben had his installer to come and remove it, I met him back at his store and pointed out the slab that should have been cut. This was going to be a lost for Ben, but he did what he had to do with no hesistation. He cut me the slab from the granite I'd chosen. He made the customer happy. Thank you Ben. When the correct slab was laid I was elated, it was beautiful. Another individual came in to do my backsplash, I told him that I am particular about lines and to make sure that my lines are straight and even. He did an excellent job. There were two issue that I had to call about a few times. Two of my outlets were not working and my lazy susan was not reattached. We were able to do the lazy susan ourself, but we dared not touch the electrical issue. Reuben finally got the guy to come out and there was a wire that had not been connected. Problem solved. Overall we are VERY HAPPY with our selection.
Description of Work: Granite Countertops and Backsplash for Kitchen
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Yes, I recommend this pro
$2,200
Barbara H.
10/2012
countertops
+ -1 moreIt was suggested we ride out to Raleigh to see the entire selection on granite that they purchase the material from. Highly suggest taking their advice as there were several patterns to choose from. You can even select the exact slab that you want as different slabs have different imperfections in the stone. The same person who came out to give a free estimate is the same guy who came out to remove the existing countertop. He was quick to remove and cleaned up the mess. Can't recall exactly but it was maybe 1-3 days later that the crew came back to install. There was a bit of a language barrier issue but we really didn't need to communicate as they were there to install, not talk to me :) Only issue I had to follow up with the office on was that we didn't have the correct pieces to hold up the bar countertop portion so they had to rig up a 2x4 to ensure the granite stayed in place. They were going to send someone else out to take care of it, although that wasn't really required of them but my husband went to Brock's cabinets and purchased the two wood pieces (can't think of the name of it) and was able to install them underneath to support the bar portion. They also had a plumber all set up to come back out after the crew left to install new sink, faucet, and garbage disposal (purchased from another company). The plumber was nice and professional. Left a business card in case I had problems with leaks but no issues have popped up. Fayetteville Granite Countertop Company said they would follow up with a final inspection of the work. They actually stood me up on that appointment. I called to tell them once I realized they had not shown up. They were suppose to call me back to set up another day but never did. I eventually just forgot about it and doesn't really matter since it appears the countertops are staying in place.
Description of Work: Removed existing countertop and replaced with granite. The installer that came out was able to put our sink back together so that it was useable while we waited for the granite to be delivered. They stand by their quick turn around on having the granite installed. We wanted to quartz but was talked into granite. However, looking back, wished I would have stuck with want we really wanted but the granite does look nice too. Advice - go with what you truly want to see in your kitchen.
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Yes, I recommend this pro
$2,000
Amy P.
09/2012
countertops
+ -1 moreFayetteville Granite was an excellent company to deal with. They gave us an unbeatable price and were excellent to work with every step of the way. There were a few minor issues with installation - none of the installers spoke English, which made communication a challenge, however they were all friendly and hard working. There was a large fissure/crack in one of the slabs and resolving this with the company shows where their true value lies. The owner came out personally in inspect the slab and agreed that it was not up to their standard of excellence and told me he wasn't happy unless I loved my granite. The defective piece was promptly replaced and everything is gorgeous. Whenever people see my new kitchen, I am immediately complimented on my beautiful granite. This was a first rate company to deal with, communication was excellent and I wouldn't hesitate to recommend them to anyone.
Description of Work: Granite installation in the kitchen
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Yes, I recommend this pro
$2,100
Terri D.
07/2012
countertops, home remodeling
+ 0 moreIt went great. I wasn't prepared for the granite dust from cutting out the sink to be done on site. Wish I'd had the heads up on that and I would have covered a few more things. Still, they cleaned up very well. Prompt and courteous. Love the granite!
Description of Work: Ben came out to do estimate the same day I called. Install was done in 2 days. Answered questions promptly and courteously. Wish the rest of our red-model for kitchen went this smoothly. Highly recommend!
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Yes, I recommend this pro
$1,700
Kimberly T.
03/2012
home remodeling, countertops
+ 0 moreThe owner came out personally to give me me an estimate, I went up a few days later and picked out the granite. My only concern was the time between the demo of the counter tops and installation....They estimate about 3 days...one day for demo...one day to make the counter tops....one day to install all the plumbing/sinks.....However, my time (due to my own fault was longer due to me ordering sinks off of the internet). Everyone that has been associated with this company..(the owner, the technician that assisted me in picking out my counter tops, the guy who demo'd my counter tops, the crew that installed the countertops and finally the plumber) were all very professional and very patient. I am very pleased with the end result and I am looking forward to having them install my granite kitchen counter tops....Which they did give me an estimate for and they are lot less expensive than other granite companies I received estimates from in the past.
Description of Work: Removed Bathroom Vanity Counter Tops Installed Grantite Counter Tops Installed vessel sinks with faucets
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Yes, I recommend this pro
$1,100
Sue '.
11/2011
countertops
+ -1 moreoverall good job
Description of Work: I have used this company two different times. Good service...second time a little off schedule..maybe just more business at that time
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Yes, I recommend this pro
$3,000
Keith D.
06/2011
countertops
+ -1 moreVery Good, was an awesome experience. One of the owners, Ben, took my wife and I for a tour of the company to see how everything was done and handled. The price included a huge basin sink and installation. We held off on the tile back splash because they didn't have a color we liked in the store. Once the cabinets were installed, Ben came out to do the template. This took him several hours as he patiently showed me every option that was available. They worked extra fast to have the granite cut and ready to install just three days later. They came out on the weekend so my wife or I wouldn't have to miss work. The install took only about 2 to 3 hours. Ben was supposed to be over two days later around 5pm to inspect and seal the granite. He called me, apologizing that another job had run over. He came over at 7pm that night because I had to leave town the next day. Overall, Fayetteville Granite did an awesome job. They were very patient as my wife and I tried to find that perfect granite color. They worked around our schedule and gave a cash discount. We plan on using them for any other future projects we might have.
Description of Work: Granite counter tops for my new kitchen cabinets.
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Yes, I recommend this pro
$2,000
Nathan S.
05/2011
countertops, home remodeling
+ 0 moreGranite Installation went very well, and they were able to make some last minute adjustments we had requested. Ben's team were very helpful and never persuaded us to go out of our price range. Answered all questions and completed the job on time and short on the estimated cost. Superb organization I'll recommend to everyone wanting to upgrade. One regret is the plumbing situation: Was without a sink for 8 days, and the disposal was hooked to the larger-lower sink, opposite how we asked for it to be done. Plumber said it couldn't be hooked up due to the main drain location. If they would've mentioned it to us, we wouldn't have requested the sink be cut/installed in that manner. Everything else, well worth the cost for the excellent end result.
Description of Work: Tore out 20y/o butcher block countertops, Installed Granite countertops over existing cupboards.
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Yes, I recommend this pro
$3,056
Jessica K.
09/2009
countertops
+ -1 moreInstallation went well, even with a few unforseen bumps in the road. Ben and his crew was always there to answer any questions and make sure the job was done right and well.
Description of Work: Removed and replaced our old countertop with new granite countertop.
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Yes, I recommend this pro
$2,500
Contact information
6253 RAEFORD RD, Fayetteville, NC 28304
www.fayettvillegraniteco.comService hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Kitchen and Bath Remodeling
FAQ
Fayetteville Granite Countertop Co is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Fayetteville Granite Countertop Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Fayetteville Granite Countertop Co offers free project estimates.
No, Fayetteville Granite Countertop Co does not offer eco-friendly accreditations.
No, Fayetteville Granite Countertop Co does not offer a senior discount.
No, Fayetteville Granite Countertop Co does not offer emergency services.
No, Fayetteville Granite Countertop Co does not offer warranties.
Fayetteville Granite Countertop Co offers the following services: COUNTERTOPS
Contact information
6253 RAEFORD RD, Fayetteville, NC 28304
www.fayettvillegraniteco.comService hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PM