Cook's Flooring

unknown

But when I called them, they tried to schedule for him to come to his work and never return my phone call. Their quote was high.

They gave us a fair estimate and did everything they said they were going to do and the results were beautiful .

They were very unprofessional and they did not show up at the time they promised. The materials were not ordered as promised. The requested the check for the materials up-front and cashed my check the very next day, but I didn't get materials for three weeks because of the problems with the warehouse. The guys who did the floor told me that about two weeks ago, his whole old crew had quit on him, so he didn't have anybody to do my floors. The job was really drawn out and very unprofessional and I ended up having to fire him midway through. I think that he really knows what he is doing, but I think that maybe he was relapsing into some bad ways or something and that's why things went downhill. I think is somebody uses him, they need to be very cautious and do not give any money up-front.

Mr. Cook came to my house to measure my square footage. He brought is little boy with him who helped hold the tape measure. He gave me a written estimate on the spot which took him about 5 minutes to complete. Later I added the removal of the padding and the tack strips to the job. His quote was half that of 2 other companies I got estimates from. On the day that he was to start the job, my power was shut off because of a mix up with the previous owner. They did all they could that did not require electricity and had to come back the next day to start stripping of the floors. After i was given the estimate and after I removed the carpet, i found that a wall had been re-sized and the flooring would now need patching. Unless you get down on the floor and look for the missing tack strip nail holes, you can't tell there was missing boards in my floor. They used plastic and painter's tape to close off the rooms that I did not have hard wood in so as to keep the dust from spreading. They could have swept the base board before they left to remove the dust that had settled on them. They also left a few hand prints and stain drips on my walls, which I simply painted over. There were also scratch marks in the entry way they they left in the floor before staining, but I keep a carpet in there, so it doesn't bother me. The job took 3 1/2 days. I was not there during most of the work, I was even out of town when they finished the work. I have electronic locks on my house and I programmed a code specifically for him. My floors look great and I plan to have Cook's Flooring do more work on my floors in the future.