Bennett Electrical Maintenance and Construction

All work was performed and done correctly. There was a hiccup with the understanding between the power company and the contractor and inspector as to turning the power back on. Mr Bennett offered to pay for a hotel room for my family, but due to my circumstances and commitments, I could not accept. Mr Bennett did however resolve the problem in a very neighborly manner and helped me out with another DIY project by providing needed equipment by delivering and picking back up the equipment, which saved me the time and hassle of having to rent and return the equipment. I am very appreciative of that!

unknown

The provider arrived on time, completed the service in very cold temperatures for the area, and was professional throughout the installation.

This is the 2nd time I used this provider. The first time they had to work on an outside meter, they did a good job and had it inspected as asked, but there was a small (around 10 dollars) difference in the amount we agreed to on the phone and what was actually charged to my credit card. I didn't question it around that time because I did not end up buying the property but the amount was very small. So I didn't make a big deal out of it. About 5 months later, I called this company again and the same guy I worked with the last time (His name is James) was used to perform the job. I had to get the property inspected and we agreed to a price of 110 to be charged to my credit card. I checked my statements 2 days later and the charge was 415 dollars! I called him to question him about the difference being that it was significantly that what we talked about on Friday. He states that there was a misunderstanding and that it would NOW cost more than 110 to fix. He should have said this all upfront. Or at least something like "around 400 dollars". The main problem I see is with the company's integrity in taking credit card information over the phone. I think it is unprofessional to charge customers different amounts just because you have their credit card information. When speaking with the guy he was defensive but he did apologize for the misunderstanding on his part. I do remember in the conversation we had before he charged my credit card that he said he would charge me the amount that we agreed to but that was apparently that was not true. I would have obtained a quote from somewhere else had I known he was going to charge me a higher amount. Provider refused to agree to different amount than 415 and stated that he could not do this based on the amount of work that was involved. I do not recommend working with these people over the phone since they take advantage of credit card information once the obtain it.

James did a great job explaining what was going on.

they came to do the estimate, took pics we discussed everything I wanted. I received the estimate about 2 days later. The job went well.I had no complaints