Bell Cow Heating and Cooling

Tremendous service and professional assistance. Even gave suggestions for services that we had not previously considered. Very helpful.

Very professional and great customer service.

Great turnaround time. I entered the project yesterday and they have already fixed my problem.

Very polite and efficient. Great customer service - I submitted request via HA, they called me within 5 minutes, service scheduled next day. Would use them again when needed.

Very polite phone conversations. Tech arrived when he said he would. Can't complain. I'll use them again when needed.

They were very professional with quick and affordable service. Would definitely hire them again for any plumbing needs

it was ok

It’s always a plus when the service person comes when they say they are coming.

I got taken. The tech did absolutely nothing. The tech did not even look at the unit and did not record model nor serial number. The office called and harassed me for the initial payment with no explanation of services rendered while the tech was still at my home- who did absolutely nothing..The office telephoned me the next day, after receiving payment for services not rendered to schedule a supervisor to come out to get the model:serial number.The company did not follow through. Lastly, a supervisor assured the return of my money which was a lie. This company is a SCAM. The company I finally contracted, through Home Advisors which was Ace, did a great job and customer service I rate as 5 stars.

Arrived on time, very professional and was able to contact another company for additional work needed that they did not do.

When booking my appt., I let them know there was a leak under the house and we wanted to get an estimate for repairs. We needed water. The estimate was $367.00. Then he found something else, $400.00 plus. Another problem, $500.00 plus, a fourth problem, $623.00. Then, he cut the water on. Two more problems, all in the bathroom. When he left, we still had no running water. He said he wasn't expecting all those problems and had another job to go to. He could come back another day. He arrived between 10:30 and 11:00 and was ready to leave at 2:30. He also took more than an hour to go get a part he didn't have on the truck. So, his total time was 2 1/2-3 hrs. When I called the office to ask for an itemization of how I was charged, they said they would email it. When I asked if they charged by the hour or by the job, I was told, it depends. I received their email. It simply says 623.00. No breakdown. I will never use Bell Cow again. I really don't know how plumbers work, but it seems to me they should turn the water on first so they can see all the leaks, give a true estimate and then let you decide.

They came ready to work and stayed till the job was done. They could have cleaned up a bit better but the job was done well and quickly so I still think it s a 5. I d definitely hire them for future work.

Technician was very knowledgeable and courteous.

they were courteous and nice and punctual but in the end I'd really did not need their service

I called them to do a free estimate for a gas leak in my house. After the gas leak was discovered alongside a gas company serviceman, they did not charge for their services. Very honest and respectable company!

They had to bring in a ditch digger and made massive cracks throughout my driveway. They denied and said the cracks were already there. They did work hard, but I don't feel I got my money's worth.

George quickly diagnosed the problem and made the repair. Response to my service request was very prompt.

They were the only plummer that would give me an estimate over the phone. They did a good job leaving my home in the same state it was when they arrived. Also they did the work for what they said they would.

Rick the technician was very quick, knowledgeable with apparently significant experience. HE WAS NOT THE TYPICAL "PARTS CHANGER REPAIRMAN"

Good. Excellent.

Installer, Juan, was very professional and personable.

We thought we had a reasonable experience with this company, and then found the diagnostic done was incorrect, which caused us additional delay and grief. After getting the work done by another company, who fixed a different problem than the diagnostics done by Bell Cow technician, and restored our AC - about 40 days after our attempt to get this fixed with Bell Cow. We contacted Bell Cow, to discuss this issue, and it took 6 phone calls from us - with no return. So, we went through Home Advisor, and left a very low rating. Then Jamie Hough contacted us and showed some concern for our concerns, issued an apology, and made a gesture. We really appreciated that. So we are revising this review. I suspect that the real problem with the diagnostic was related to the fact that we are out in the country, and the technician was not at all comfortable working out here He seemed otherwise a nice guy. In the future, I will try to ensure that the company knows ahead of time what kind of environment they will be working in. Our AC is nestled amongst flowers, which attract bees and other pollinators. Some people are really worried by bumblebees. So, all is well now. Thank you for working this out with us. We give you a low grade for the service call, but a high grade for making it good, and that averaged to 3 stars, If we have additional experiences with this company that cause us to further raise our assessment, we will adjust our review again here.

Apparently there has been a change of management. The new chief was pleasant to work with.

These guys call back right away. They did the job in about an hour. I actually hired them on for a few more projects around my home.