ADT Security Services, Inc

unknown

Installing went OK because we already had most of the equipment. Was charged over $50/mouth. Other services starting providing similar services so called and they reduced monthly to $38 and change. BIG NEGATIVE. I was told when they installed the system that if I move the contract would be cancelled. I just talked to a customer support person at ADT..very difficult to even get the person to understand my new address. The agent was not friendly and said I had to give 30 days notice, this after I had talked to other ADT local people about the move, there was no mention of a 30 day cancellation notice. Guess it pays to read all the find print. The customer support person said "Well you know you are responsible for the remainder of your contract $370". I was wasting my breath telling the person that I was told if I moved the contact would no longer be valid. I will certainly not recommend ADT to any of my friends or customers. 0

Arrived per scheduled appointment. Got everything installed and tested quickly. Left area clean. Don't need home phone now and have a reliable cell connection to ADT!

They have been awesome. They were very timely and responsive to my questions. They were empathetic to my concerns and reasonably priced. So far they've done everything they said they would do. Its $59 a month and I also purchased a special smoke alarm that will automatically call the police and fire department which was an extra $100 onetime expense.