Response from Carolina Tree Monkeys
I'm incredibly disappointed to hear that your were less than pleased with your experience with us; however I would like to note that the statements in your review are inaccurate. First, we never tell anyone we are too busy for them. I called you a week in advance when we were presented with a scheduling challenge and kindly asked if you were willing to reschedule to the following week and you readily obliged. Second, the reason we happily agreed to come back the second time to prune extra shrubs (at no extra cost I might add) is because you weren't present during the first day and your wife walked through with us and said that everything looked great and complete. When you called the next day unhappy that we had missed some of the shrubs you'd wanted pruned I agreed to come back the second time. Third, we always do an excellent clean up job whether or not it is a 120ft. pine tree being removed or 40+ shrubs being pruned (in your case) so I cant imagine what you mean by "didn't clean up well." Furthermore when I called you in response to your review for clarification on these items you said the real problem was, "you didn't quite like the shape of the shrubs." At no point during the entire process did you mention that you were displeased with the shaping of your shrubs. All in all, we bent over backwards to give you what you wanted and I'm regretful that you were displeased. Best Trebor Clavette