About us
Business highlights
39 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
3.36 Reviews
Showing 1-6 of 6 reviews
Joseph F.
02/2024
heating & air conditioning/hvac
+ -1 moreWorst ac repair company in the Albemarle area. I would recommend them to anyone. Total rip off stay away!
Description of Work: Dual fuel system was not working on the heat pump side, called these folks for a repair and they did send a technician (Gilberto) who did not seem to know anything about the system as indicated by the constant phone calls to his supervisor. He supposedly found a Freon leak and repaired the line but would not service the system until I authorized (via credit card and signature) paying for the Freon ($900.00). As it was January 2nd and very cold I agreed and he serviced the equipment and was buttoning things up to leave. I asked him if it was repaired and he said yes but I decided to turn the heat on before he left and it still didn’t work. He called his supervisor and talked for over an hour but didn’t fix anything and left after assuring me they would be back the next morning. Next day came and they never came back. I called the office several times but could only leave a message with the receptionist. Called a different company, they showed up and fixed itin 10 minutes. Stay away!
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$1,300
Michael W.
07/2022
heating & air conditioning/hvac
+ -1 moreWe have had problems since 2012 on the HVAC System they installed in our new house, we have called many time over the years if fix numerous problems with no satisfaction. Contacted the manufacturer to help resolve problem, they sent a new Air Handler that the company reluctantly replaced. The problem still continued, called for service the Office Manager told us were on the DO NOT SERVICE list without explanation. Contacted a number of contractors seeking help only to get temporary fixes. Finally got e reputable HVAC company that diagnosed the problem as incorrect installation and sizing of the duct work and recommended a solution that was extremely expensive but had to be done. Rick Gilbert/ Doug Williams are not only extremely poor contractors, they also have terrible customer service. In all good conscious I would recommend people not do business with the company.
Description of Work: Service ongoing problem with NEW HVAC system for new house
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Harold Y.
07/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Mike the technician provided excellent and prompt service when the evaporator coil went bad on our heat pump. He did what he said he'd do for the quoted price. I will call them again when needed.
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Yes, I recommend this pro
ron P.
04/2013
heating & air conditioning/hvac
+ -1 moreWent very well
Description of Work: Fan for Cooler replaced
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Yes, I recommend this pro
$100
Jeff W.
01/2013
plumbing
+ -1 moreRick does wonderful work, but he is really hard to get a hold of.
Description of Work: installed new plumbing for garage washer hookup and for bathroom/kitchen in garage apartment
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Yes, I recommend this pro
$3,500
Jamie K.
11/2011
heating & air conditioning/hvac
+ -1 moreWe purchased a small independent HVAC system from this company for the room over our garage. It's a wall mounted unit. We only use it when we are in the room so it is not constantly running. This month the remote stopped working and we realized it has no manual controls. We called the manufacturer and they told us wow that's an old unit. We stopped making those over 7 years ago. It wouldn't be a big deal except we just put in the unit 3 years ago and so that means it had been stored somewhere for over 4 and then sold to us as new. Luckily the manufacturer did find a replacement remote that will work and it was $65.00. I'm just disappointed that we were sold an old unit considering what we paid.
Description of Work: They did the HVAC and plumbing for our custom built home in 2007. In early 2008 we completed the room over our garage for a playroom and we had them come back and install an independent wall mounted heating and air unit that we could just use when the room was in use.
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$2,000
Contact information
201 Barnhill Rd, Elizabeth City, NC 27909
www.dwrgheatingandcooling.net/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Notary,
Heating Oil,
Energy Efficiency Auditing,
Dryer Vent Cleaning,
Drain Cleaning,
Sewer Cleaning,
Home Warranties,
Water Coolers,
Air Duct Cleaning,
Water Filtration and Softening
FAQ
Doug Williams Rick Gilbert is currently rated 3.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Doug Williams Rick Gilbert accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Doug Williams Rick Gilbert offers free project estimates.
Yes, Doug Williams Rick Gilbert offers eco-friendly accreditations.
No, Doug Williams Rick Gilbert does not offer a senior discount.
Yes, Doug Williams Rick Gilbert offers emergency services.
Yes, Doug Williams Rick Gilbert offers warranties.
Doug Williams Rick Gilbert offers the following services: We offer HVAC & Plumbing service and install. We have a current ESA plan that we offer to our customers. We offer free estimates on hvac replacement .We sale diferent brands of hvac equipment to meet everyones specific need and request. We offer financing thru an outside company
Contact information
201 Barnhill Rd, Elizabeth City, NC 27909
www.dwrgheatingandcooling.net/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed