Noble Brothers Cabinets & Millwork

First, we had used Noble Brothers previously on a kitchen remodel and while there were issues, at the end of that project we were satisfied with the overall results, which included some new custom cabinets and composite counter tops. Based on our previous experience, we engaged the firm to remodel 3 baths in the main house. We liked the design they developed and we were told verbally the project would take 4 to 6 weeks, which we doubled, since one always encounters unforeseen items when remodeling. Our first mistake was agreeing to a requirement for a 60% downpayment, which we thought was rather high, but given our previous dealing with the firm and the promised completion date we agreed to those terms. Demolition on the first bath began July 31, 2014. Little did we know completion would be August 7, 2015, more than a year after the work was started. Work was sporadic at best and by the middle of October we scaled back the scope of the project in the hopes of a faster completion. Unfortunately, the pace of progress and problems only got worse. Repeated promises to complete the work went unfulfilled as the January, 31, 2015 completion date again came and went. By March, 2015 Noble Brothers sent a second invoice for 95% of the agreed upon price. At that point, as only one of the three baths was serviceable, we refused to provide any additional funds until the project was completed to our satisfaction. At that time, the two incomplete baths had no water, no electric and much unfinished cabinetry. Tile work had been completed but without water the baths were unusable. After our refusal to provide more funds, we began to receive calls and visits from unhappy subcontractors. They told us Noble Brothers had informed them they could not be paid as we had not given Noble Brothers additional funds. At this point, we contacted Noble Brothers and told them in no uncertain terms that this false claim was intolerable and for them to cease making such claims. To their credit, the phone calls and visits from the subcontractors did cease but progress towards completion was still sporadic. Upon checking other sources, we found the firm had filed for bankruptcy in March, which explained the request for funds as well as the contacts from the subcontractors. They ultimately admitted their financial difficulties, which did help explain the constant delays and lack of materials on site. We were also experiencing issues with the quality of the work. A subcontractor that hung the new drywall in two of the baths turned out to be inexperienced and the work had to be redone by a different subcontractor. Similarly, we found Noble Brothers was using unqualified persons to perform plumbing, cabinet and tile work. Ultimately, the shoddy work was redone to our satisfaction but it was an arduous effort on our part. Again work was sporadic, installed cabinets which were improperly constructed had to be removed, rebuilt and reinstalled; doors were improperly finished and after multiple attempts were ultimately satisfactory; some tile had to be redone, etc. The final product was completed on August 7, 2015 but we cannot say we were pleased with the delays, incompetent work, and attitudes of certain employees and subcontractors. If you are considering using this firm, please be aware of the nature of their business and deal with them accordingly. Regardless of how well a firm performed in the past, do not agree to give anyone a downpayment of more than 20%. Your money is ultimately your only leverage. If we had not provided them with such a large downpayment, we would have fired the firm.

They were very good, excellent. They were efficient and did very good quality work. They were reliable. They get in and get the job done without a lot of fooling around. I think they did a great job.

They did what they said what they would do, at the quoted price, and in the time frame we agreed upon.

Tom was on time reasonably priced, very professional and polite. His goal was for s to be 1067. Satisfied and we were. He always covered his work area thoroughly and went above and beyond what was expected. We look forward to working with him again.

.He did a wonderful job. They were here when they said they would be. It was completed in a timely manor. The estimate came in very close to what we had to pay. Very good all around. They one thing I did not like was that they left us on our one to pick out our floor covering. I would have liked for them to lead us and have more samples for us to pick from.

They were very reliable and professional. They did a great job.

Completed in a timely manner to my satisfaction and design

Well done in the time frame given