SOUTHEASTERN ASPHALT

If you are not a DOT job, don't bother with this company! They have failed to complete the agreed upon work in a timely manner. It's costing me money and hurting my business. This paving company was subcontracted by my grader on a multi home construction project. They quoted the job probably about a year and a half ago, knowing that they would be informed when the homes were complete and they could come in to pave the road and driveways. They were informed shortly before July 18th 2018 that we were ready for the paving to be done. I expected to wait a couple of weeks for an opening but since we had been on their radar for quite some time, I expected they would fit me in sooner than the 4-6 weeks paving companies in the area generally give as a timeline with new quotes. It is ONE DAY job! I was dealing with Mike. He would tell me "next week" or "probably this weekend" over and over again. On August 8th I had a phone conversation with Mike. I was beginning to get impatient and told him I just needed him to be honest about when they could do it and if it was too small of a job for them and they weren't really wanting to, to just let me know so I could move on and find another company. He assured me they were up to the job and told me 4 weeks as a firm timeline. For the next 3 weeks I called him one a week to confirm we were still on schedule. Each time I was told that we were. He would also tell me the same things as before- "we might be able to squeeze you in this weekend", "maybe next week" etc. The week it was supposed to be done, he wouldn't answer my calls or return my texts. Week 5 of the 4 week timeline I finally got a hold of him again. He started going on about DOT jobs and putting me off indefinitely. Then I got angry and told him he was really screwing me up because I can't sell these houses until the road is paved, and he had told me 4 weeks firm, etc. He said he would talk to his boss and do his best to get it done asap. This was September 12th or 13th. On October 24th I sent him a text saying that he had not responded to my recent attempts at contact and that if it wasn't done by the following week I would be filing a complaint with the BBB. I got a call from Jeff the owner of the company the next day. He was rude at first but when I told him all the times Mike had promised me it would be done, he said he didn't know that and relented a bit. He said they were on a DOT job that would be done the following Tuesday and asked me to call him then. I did. He said probably by Friday that week they could do mine. Asked me to call him then. I did. Again he put me off. He has not responded to my last couple of attempts at contact so here we are. I have also filed a better business bureau complaint.

Still waiting on my fellow home owners to decided what they want to do with the road.

I contacted the company and they sent a representative who took pictures (several months apart). The company adopted an attitude that the stain would fade over time, disregarding the fact that it would look like an eyesore. Not satisfied with this solution . I placed calls to the manager over a three week period, none of which were returned . I finally got his cell # and asked him, what he intended to do. He said he personally had to come out and see what could be done and that he would try to come out the following week but it was the busiest time of the year for him. Two weeks later he repeated the same thing. He never did come out. I filed a complaint with the BBB, Asheville for the company to remove the stains and seal coat the driveway. Finally, in June , 2015, My driveway was sealcoated. No attempt was made to remove the staiins. And as the sealcoat fades the debris is already surfacing. Details of this and the company's responses can be found on the BBB Asheville web site as an unresolved complaint. I am deeply disappointed and dissatisfied with the performance of Southeastern Asphalt: from its dragging debris onto the driveway resulting in it being embedded into the hardening asphalt, to their not immediately coming out and redoing that section of the driveway, to their thinking it was OK to leave that eyesore for months on my driveway and especially for their lack of responsiveness, e.g. not even returning phone calls. All of which makes their mission statement ironic-" We work with our clients on a personal level to ensure that each project receives the attention it deserves and that you are completely satsfied with our services. Our commitment to your satisfaction is what separates us from other companies."

They did a very professional yard. The work was nice and they were better priced than other bids that I received. They showed up on time and did what they said they would do. I would highly recommend them others.

Communication was difficult since most of the workers did not speak english, and the supervisor was seldom around. Phone calls were seldom returned, and appointments made were not kept. The company supervisor would tell us one thng, and then the company owner would dispute it. Trying to get the problems they created resolved has been a big fiasco.