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You've Got Maids

House Cleaning

About us

100% Satisfaction Guaranteed! Locally owned & operated offer Homes estimates for right price. We clean Weekly, Biweekly, Move-In & Move-Out & One-Time Deep Cleaning. We are Licensed, Bonded and Insured and our Maids are trained. We bring all supplies Eco-Friendly by company cars.

Business highlights

Emergency Services Offered

Services we offer

HouseCleaning Weekly, Biweekly, Move-In & Move-Out & One-Time Deep Cleaning. Free Homes estimates for appropriate price. 100% Satisfaction Guaranteed.

Services we don't offer

Commercial

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.0
value
3.7
professionalism
4.3
responsiveness
4.5
punctuality
4.5
Showing 1-4 of 4 reviews

Taylor F.
10/2020
1.0
house cleaning
  + -1 more
If I could give this business 0 stars, I would. Leading up to the day of cleaning, the manager, Alice, was very pleasant. On the day of cleaning, three women came to my house and I asked them to park in my driveway. Instead, they drove their van up on my grass. Fast forward to after the cleaning, which I asked for a deep clean. I came home to find all of my furniture pushed out of its original placement, every blind was up, and they had moved my personal items into spots they were not suppose to be. I found dirt on the floor in my living room and kitchen, dust in my living room, and my floors were not sprayed with pledge. The cleaning people immediately left when I got home (they were already in their car) so they would not have to hear my feedback. One of the cleaners yelled to me from her car that she would send me an invoice. Now, a week later I still haven’t received an invoice in my email. Today she had a woman come to be house to harass my family, bang on the door, to try to give me an invoice. I only know this because I have a doorbell camera. The women stayed there for over 20 minutes banging on the door. When I originally set up service, Alice told me $180. I received the invoice and it’s $60 more than the original amount she gave me. Not to mention the bad job they did. I’m not happy with my service. Beware of You’ve Got Maids!!!!
Description of Work: Deep house clean

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Response from You've Got Maids
You've Got Maids proudly offers a 100% Satisfaction Guarantee. If you are not happy with any area we’ve cleaned, please let us know within 24 hours and your maids will come back out to your home and re-clean it free of charge. I've been trying to contact you; we partner with our maids, and they have not yet been paid for cleaning your home.

Molly D.
03/2019
5.0
house cleaning
  + -1 more
This was my first professional house cleaning, and I was not disappointed with You’ve Got Maids. I have a new baby at home who was napping while the maids worked, and they were quiet, courteous, and quick! They did an excellent, thorough job and my house smelled so fresh and clean when they were finished. I would definitely recommend this house cleaning service!
Description of Work: Cleaning of bathroom and kitchen

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol S.
03/2019
5.0
house cleaning
  + -1 more
They are excellent and performed a great job. I’m very satisfied.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Regis K.
03/2019
5.0
house cleaning
  + -1 more
It was awesome. We've been living in our house for about two years and I'm comfortable to say that we haven't had our house this clean since we moved in. The team was very professional, competent and courteous and they had amazing attention to detail. At the end we did a walk through where we could assess the quality of the service and point out anything we might not be satisfied with. We found nothing. Highly recommended!
Description of Work: Spring Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    2604 Carver St Suite C, Durham, NC 27705

    http://Durham.YouveGotMAIDS.com

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    You've Got Maids is currently rated 4 overall out of 5.

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    You've Got Maids accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, You've Got Maids offers free project estimates.
    Yes, You've Got Maids offers eco-friendly accreditations.
    No, You've Got Maids does not offer a senior discount.
    Yes, You've Got Maids offers emergency services.
    Yes, You've Got Maids offers warranties.
    You've Got Maids offers the following services: HouseCleaning Weekly, Biweekly, Move-In & Move-Out & One-Time Deep Cleaning. Free Homes estimates for appropriate price. 100% Satisfaction Guaranteed.
    Commercial

    Contact information

    2604 Carver St Suite C, Durham, NC 27705

    http://Durham.YouveGotMAIDS.com

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM