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TheONbutton LLC

Computer Repair, Stereo and Home Theater Systems, Electronic Gadget Repair,

About us

SUPER SERVICE AWARD WINNER FOR 2013, 2014 & 2015! Thank you Angie's List members! We help, we fix, we teach. The On Button offers friendly computer and technology services at home and in businesses across the Triangle in North Carolina. We love helping our customers and we aim to build lasting relationships. We are BBB accredited with an A+ rating.

Business highlights

14 years of trusted experience

Services we offer

We help with PCs, Macs, viruses, networks, routers, email and printers at home and at businesses. We can set up and train, and help with problems. We help with office and home moving projects to make sure the technology is done right. We help with smartphones and tablets like iPhones, iPads and Androids. We help with home theater and audio, like Netflix, surround sound and wireless in-home audio. We make sensible, thoughtful equipment recommendations. We love helping people with technology!

Services we don't offer

We do not install in-wall cabling. If we are working on a project that involves installing in-wall cabling, we recommend local authorized electrical contractors to perform that part of the project.


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

5.033 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 33 reviews

Arthur S.
08/2018
5.0
computer repair
  + -1 more
Called got a return call the same day. Made a appointment for the next day showed up on time had to work on several hours. Had to figure out what usb was causing the machine to to boot up. Found the one and helped get it working properly. He worked more then two hours on it.
Description of Work: PC wouldn’t boot up getting a message USB not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Charles P.
05/2017
5.0
satellite tv service
  + -1 more
Used a combiner /splitter which enabled multiple receiver signals throughout the whole house network system without the need of the modulator.
Description of Work: Troubleshoot Satellite TV network configuration problem. Was a result of modulator equipment failure.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Louise K.
09/2016
5.0
home theater design, computer repair
  + 0 more
This is the 2nd time using Neil. He gets an A++++++++. Neil came out and in less than an hour reconnected all my devices. He was prompt, courteous, and reasonable.
Description of Work: Frontier basically messed up my computer and tv. I could not connect to the internet. I wasted over 7 hours and Tuesday - Saturday with inept technicians who would say they would call back and didn't, and supervisors saying they would help and didn't. Needed my tv and computer reconnected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Louise K.
05/2016
5.0
computer repair
  + -1 more
FANTASTIC! I discovered I had no internet access on my 2nd computer on Saturday night. Spent several hours on the phone with 2 providers, including my internet provider, to no success. I called several to come and no one could come within the time frame I needed. I called Neil and he was able to come Monday afternoon and spent several hours restoring the service. During the time he also did some computer training with me. I would heartily recommend him to anyone who needs computer help. He was also sensitive to the time he was taking. I would give him an A++++++ in all categories, if possible.
Description of Work: I had no internet connection on my 2nd computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Frankie L.
03/2016
5.0
computer repair
  + -1 more
He has worked on internet and computer issues, as well as TV issues. He is just a wizard. He is very polite, professional, and is nice to have around.
Description of Work: He has visited multiple times to help with many different issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roger R.
10/2015
5.0
computer repair
  + -1 more
personable. responsive. professional. knowledgeable. You can't ask for anything else.
Description of Work: Neil quickly arranged to visit our home when I had a computer issue with our Mac. he not only diagnosed the problem and provided several options to alleviate the issues I was having, he also explained many tips for the work I was doing on my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1.05

Joan S.
04/2015
5.0
computer training, electronic repair
  + 0 more
He is consistently on time, kind, does not make me feel stupid, patient. Trustworthy, a genuinely nice person.
Description of Work: Neil taught me how to hook up & use - video camera through I-Photo etc. I have been consulting Neil for 2 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Frankie L.
03/2015
5.0
computer repair
  + -1 more
Perfect from start to finish! 5 stars!
Description of Work: Internet fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Travis W.
02/2015
5.0
computer repair
  + -1 more
Neil showed up right on time and took the time to discuss with me the issues I was having in detail so that he understood what I was looking for. I had been having issues with overall wireless signal and was not able to use many of the wireless capabilities of devices such as a wireless printer, connection to my Direct TV, and wireless thermostat's. He proactively brought a suggested router replacement to which he set up very quickly. He then went through setting up connection to each of the devices mentioned above and then also made sure my laptop, ipads, and iphones were connected properly. I am not the most tech minded person so I was glad that Neil took the time to explain everything he was doing. I now have great wireless signal and I am so happy I can utilize all of the functionality of other devices and services. I would definitely recommend The ONbutton to those having a similar experience.
Description of Work: Set up a new router to improve wireless signal and connected all of my devices.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$395

Beth P.
10/2014
5.0
computer repair
  + -1 more
Neil had a good understanding of the problems. He listened to what I said. He had a willingness to really help and the ability to do so. He was very patient, easy to work with and professional. He was prompt in returning phone calls and in getting the work completed. He took the initiative to keep appropriate parties informed every step of the process. His pricing was very competitive.
Description of Work: A lightening strike to the home damaged the computer and printer. Neil assesed the damage which would have required a return to Apple for possible repair. The owner opted for a new Mac. Neil recommended an appropriate replacement, made the purchases, completed the installations and set up (making it user friendly for the customer's use ), and provided a "tour" of possible functions and basic instruction of those installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert C.
10/2014
5.0
computer repair, electronic repair, home theater design
  + 1 more
Neil was on time and did a great job with everything we needed.
Description of Work: connect new devices to home network. Set up WI FI extender to extend WI FI range. Repaired AV receiver HDMI connection. Recommended wire less printer for network.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Richard Y.
10/2014
5.0
computer repair
  + -1 more
Extremely happy with quality of services and overall experience will definitely use again.
Description of Work: Computer repair and training. Fixed network and printer connection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Tara M.
08/2014
5.0
computer repair
  + -1 more
Originally contacted Neil to help troubleshoot a ROKU that had poor image quality and to upgrade my wireless router. I left a message and received a call back the same day. We discussed my issues over the phone and made an appointment for Neil to come to my home within a few days. He was upfront with pricing and was flexible with my work hours. He arrived on time and replaced my wireless router (he brought several routers and discussed the pros and cons of each). Turned out despite his efforts, the ROKU didn't work. But, it turns out the ROKU was defective and worked without trouble when it was replaced. I would definitely ask Neil to come back to troubleshoot any other computer related issues I may encounter. He was professional, personal and worked efficiently.
Description of Work: Purchased and installed new wireless router. Troubleshoot ROKU that wasn't working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Dannette D.
05/2014
5.0
computer repair
  + -1 more
He was very helpful in troubleshooting my issue. He’s my go-to computer guy at this point. He’s always professional, personable, and knowledgeable in troubleshooting any issues.
Description of Work: I had him check to see if Windows 7 is feasible on my old laptop, since Windows XP is no longer supported.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Michael M.
03/2014
5.0
computer repair
  + -1 more
Everything still working fine a month later!
Description of Work: Set up net work based DVD Player providing access to NetFlix and other web based subscription services. Set up new TV to access Netflix and other web based services. Helped resolve I Phone issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Douglas M.
12/2013
5.0
computer repair, computer training
  + 0 more
I had a 12 year old HP-Pavilion computer with the XP os; the os finally crashed after addressing several issues with it earlier. I did an Angie's List search to find someone that would make house calls and was considered reliable. When I explained my issue to him, he agreed to visit me late that afternoon to further analyze the problem. No doubt, I had gotten my money's worth out of that old HP, but Neil reconfirmed, it was time to move on, and he could make it painless. Neil recovered my files from the old hard drive, then removed that hard drive from my old computer. He then reinstalled that data onto my new computer. Since I was going from an XP-Pro op sys to MS-8, Neil took patience and time to explain and show me the differences. He also showed me important details about my new wireless peripherals, etc. Neil shows that he likes his work, likes explaining and sharing his knowledge, and has the customer's primary concerns covered. I'll definitely use his service the next time I have computer issues.
Description of Work: OS on old HP computer crashed. Neil recovered my important data from the hard drive, and installed it on my new computer. He also provided me training on MS-8 OS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARYJANE S.
09/2013
5.0
computer repair
  + -1 more
It went really well. Neil, the owner, asked a lot of questions via phone so that when he arrived he already had the part that he thought he needed to repair the computer. He was very professional, prompt, and friendly. He also answered all of my questions.
Description of Work: Price included labor and parts. They repaired our desktop computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

Rita P.
07/2013
5.0
computer repair
  + -1 more
Neil responded to my phone message within a few hours which was wonderful because my computer was non-functional. Het set up an appointment for the following day and all needs were met by the end of our time. I am extremely pleased with Neil's service and knowledge. Will use again without a doubt!
Description of Work: Repaired power source for CPU Network files for laptop and desktop. Set up back up for desktop and laptop, recommendations for purchase/upgrade for future needs and off site access software.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$415

Paul D.
06/2013
5.0
computer repair
  + -1 more
Neil came to my home and worked in the evening on the same day that I contacted him since he knew that I was flying out of town. Neil was very professional and sincerely interested in trying to solve my PC problems. Ultimately he was not able to completely cure the problem but was able to make a number of changes that allowed me to continue using my computer which I was unable to do prior to his services. Since problem was not completely fixed Neil was very reasonable in his billing for services. Neil also followed up several days later to see whether things were still working . I will definitely use OnButtonLLC again for services.
Description of Work: OnButton LLC helped with troubleshooting significant performance problems on my Dell PC which was rendering it virtually useless.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lynne B.
01/2013
5.0
computer repair, computer training, home theater design
  + 1 more
Neil was prompt for our appointment as well as courteous and patient . His explanations were free of jargon and easy to understand. He solved some computer problems and gave me some instruction. We have an appointment for next week at the new house so he can make sure all is set up correctly. Fantastic!
Description of Work: I asked Neil to help me set up my computers, TVs, phones and audio system for our new house. He set up an appointment to come to the home to assess my current systems and determine how they will fit in with our future needs. To me this is the most crucial part of his service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$212

Rodalyn C.
11/2012
5.0
computer repair
  + -1 more
Neil came highly recommended by one of my neighbors. I inquired about finding a really good tech to repair several issues I had with my computer. Neil was an expert who worked intelligently & efficiently. His price was very reasonable & the quality of work was high.
Description of Work: Began with a diagnostic. Purchased & replaced computer speakers & mouse.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jane S.
11/2012
5.0
computer repair, home theater design
  + 0 more
Neil did such a great job! He arrived on time and was good at explaining everything he was doing.
Description of Work: Connecte tv, receiver, cable box, blu-ray player, dvd/vhs player, turntable and PC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Dannette D.
02/2012
5.0
computer repair
  + -1 more
Neil was on time, very efficient, knowledgeable, and helpful.
Description of Work: They set up my internet, cable tv and Netflix by configuring wireless network.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Steve B S.
01/2012
5.0
home theater design
  + -1 more
Neil was on time & did everything he promised & make very professional.
Description of Work: Completely a surround system for Audio to TV and cleaned & fully explained how operate system. Neil had back up cables which was very helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

MARGARET S.
12/2011
5.0
computer repair
  + -1 more
Great! It has been a real joy to have someone who is competent, knowledgeable, and prompt. I tell everyone about this company.
Description of Work: The service man has helped me with so many problems-helping "make" the computer work and showing me how to use it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50
    • 1(current)
    • 2

Contact information

P.O Box 13082, Durham, NC 27709

http://www.durhamcomputerservices.com/

Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Stereo and Home Theater Systems,
Electronic Gadget Repair,
Computer Training,
TV Service - Satellite

FAQ

TheONbutton LLC is currently rated 5 overall out of 5.

Sunday: 8:00 AM - 7:00 PM

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 7:00 PM

TheONbutton LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, TheONbutton LLC does not offer free project estimates.
No, TheONbutton LLC does not offer eco-friendly accreditations.
No, TheONbutton LLC does not offer a senior discount.
No, TheONbutton LLC does not offer emergency services.
No, TheONbutton LLC does not offer warranties.
TheONbutton LLC offers the following services: We help with PCs, Macs, viruses, networks, routers, email and printers at home and at businesses. We can set up and train, and help with problems. We help with office and home moving projects to make sure the technology is done right. We help with smartphones and tablets like iPhones, iPads and Androids. We help with home theater and audio, like Netflix, surround sound and wireless in-home audio. We make sensible, thoughtful equipment recommendations. We love helping people with technology!
We do not install in-wall cabling. If we are working on a project that involves installing in-wall cabling, we recommend local authorized electrical contractors to perform that part of the project.

Contact information

P.O Box 13082, Durham, NC 27709

http://www.durhamcomputerservices.com/

Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM