The Persian Carpet

The staff at the Persian Carpet is fantastic! They are incredibly knowledgeable (PhD's!), friendly, helpful, have high integrity, and go the extra mile. Their store is THE place to go for a great selection of beautiful, high quality wool and silk rugs from all over the world. I enjoyed doing business with them on several occasions (purchasing rugs, rug cleaning, rug appraisal), and highly recommend them.

I had some work. The dog decided to barf on the one good rug in the house. I said, Okay. It's called snack and steal the cat food on the floor. I did send it off to Persian Carpet and they cleaned the rug, I couldn't even tell you where the spot was. So, they did such a wonderful job with it. So, it worked out very nice for us. They deal in all kinds of oriental rugs. It was an oriental wool rug. They worked out really nice. They also would let you take home a rug and try them out or several rugs, try them out and bring them back. If you want to keep one, that's one thing and buy it. But you get to try it out in the house instead of buying it and saying this is not gonna work. I did that one time when we first moved into the house and thought I was going to use exact opposite color of what I ended up with. When you put dark, dark rug down on the floor you could see absolutely everything, every spec of dust. So, I went to the lighter color carpet instead. Wonderful professional. I always will use them.

Rugs look great.

They are extremely knowledgeable and professional. They did an excellent job and are very responsive and easy to communicate with. We will definitely use them again.

Great - did a very good job.

They know what they are doing.

All of the rugs turned out well. The two smaller rugs look like new. The round rug looks great but they were not able to completely get out the red wine stain I had showed them. They had told me that it would be difficult to get it out fully and they were correct. I would say that approximately 85% of the wine stain is gone and it isn't very noticeable. They also suggested what I should do immediately after a spill occurs in the future. They estimated that it would be 2 plus weeks before the carpets were done and they called approximately two weeks after the drop off. I was pleased with the result and would use them again.

good

It went nicely. I would use them again.

They were excellent.

These people know their carpets and quality of rugs. They do an excellent job of cleaning and do not do more than is appropriate which is important in dealing with oriental rugs.

Terrible service - first, their communication was terrible. I had to call repeatedly to find out when my rug would be ready to pick up and more than once the person answering the phone would be unable to find any record of my rug even being there. When I finally got the carpet home, it smelled horribly, like a wet dog, unbearable. To their credit, they offered to clean it again at no charge. That took a month, and again, no effort on their part to ever contact me and multiple calls from me to find out when it would be done. Unfortunately, even after a second cleaning it still smelled terrible. I couldn't have it in the house. I didn't want to bother with the Persian Carpet again and took it to another place we had used in the past to clean the same rug, and in one visit they had it smelling like new again. I should emphasize that it didn't smell bad before it went in for cleaning the first time, just had routine wear from use.

When I took the rug in to be cleaned it had a spot on it. They were unsure if the spot would come out but said that they would try. When I went to pick the rug up we un-rolled it and the spot had not come completely out. They took the rug back and re-cleaned it (at no expense to me) and were able to remove the stain.

excellent experience overall- let us take some runners home to try out

They were thorough and on schedule.

Overall, the experience was good. Everything was acceptable.

We use them regularly. We're perfectly satisfied with them.

They have some really pretty arts and crafts rugs that you can't really find anywhere else. Their prices are a bit higher than others, but I think you get value for what you pay for.

They were pleasant to work with, listened to what we were looking for, showed us a large selection, and gave us a good price. It was a positive experience overall.

The experience was good overall. Their price was reasonable for the work that they did. They were very helpful and the rugs were finished when they said they would be. I'd use their services again!