they can not fix the refrigerator and refuse to refund the money. my refrigerator freeze drinks month ago and i hired speedy nelson to fix it. They came replace a part and change me $120. I found that the problem was not fixed and the ice/water dispenser stop working. I contacted them again and they came back to with a different size of the same part. This time the new part did make the ice/water dispenser working again but the drinks still got freezing. The refrigerator is basically back to the stage before fixing. I asked refund because they can not fix the problem. They refuse to do it because they have used some new part. Then I asked to put my old part back they said they only keep the old parts for 3 days. The bottom line is i paid $120 and they did nothing for my refrigerator.
Description of Work: fix refrigerator
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$120
Constance N.
04/2014
5.0
appliance repair
+ -1 more
Service complete.
Description of Work: They responded to a call regarding our frig not working on a weekend, diagnosed the problem, found the needed part and returned the next day to complete the service They were willing to come at times so I did not have to miss any work. I was very thankful to have them respond on a weekend. I thought the price was a little high but this may have been because it was the weekend.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Augusto G.
11/2012
5.0
appliance repair
+ -1 more
Described situation over the phone, and technician was quickly able to locate problem when she arrived. Turns out that the Defroster Heater had burnt out, which she quickly replaced with available spare from her truck. I'm very satisfied with the timely manner the technician got to our home, and how quickly she was able to identify and repair the problem. The company also does heating and cooling, and duct work, and I'd definitely look to call them again. As regards the B rating for price, "Cheap" is just one of my middle names, but I'm happy overall about the work they done.
Description of Work: Our 2-door fridge stopped freezing, just got very cold on the freezer side, and the fridge side was barely cool; there was also a frost build up on the rear freezer wall.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Kristen D.
09/2010
5.0
heating & air conditioning/hvac
+ -1 more
They installed the pump and everything works fine.
Description of Work: Speedy Nelson ordered a new circulation pump for our heater and installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$750
Theresa S.
07/2010
5.0
heating & air conditioning/hvac
+ -1 more
He was able to come out the same night of my initial phone call and he didn?t charge extra for coming late at night. He was able to replace and fix the heat pump with parts on his truck and was also able to check the compressors on both units and the pressure of puron levels on both units as well.
Description of Work: They repaired our heat pump on the AC unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
paula B.
12/2008
5.0
heating & air conditioning/hvac
+ -1 more
Mr. Nelson was prompt in responding, he was professional and thorough and explained everything. We felt he was very honest. If we do decide to replace the heating system in the future, we would definitely use him.
Description of Work: Mr. Nelson was called because our heat was blowing cold. He offered to come right away, which he did and evaluated the problem, he told us that he could put a new system in for 1700 or an element for 200-300, which had no guarantees how long the latter would last. He showed us that our system in the basement was rusted. We decided not to do it at this time, so he only charged us 50 for the service call, which would have gone towards the total if we had any work done.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
James B.
10/2008
5.0
heating & air conditioning/hvac
+ -1 more
I had Speedy out to check my Gas pack. A prior contractor I wasn't really happy with told me that I needed to replace an exhaust fan. Estimate of cost -- $750. I decided to get a 2nd opinion. Speedy came out same day and got the unit working, saying the fan was sticking a little, but didn't need replacement yet. Also had him clean the A/C coils. Total of $135 was much less. Mr Nelson's English isn't the best, but he's incredibly nice, punctual, and professional. I'd definitely call him again!
Description of Work: He got my gas pack operational after another contractor had told me I needed an expensive part to get it back running.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
EMERALD E.
10/2006
5.0
heating & air conditioning/hvac
+ -1 more
Carrboro's best kept secret. We've had Speedy out three times for various HVAC issues. Each time, his bids are extremely reasonable because he can actually repair things. The other companies always want to replace things; sometimes the entire unit! They always explain what they are doing and why.
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Service Categories
Heating and Air Conditioning,
Appliance Repair,
Drain Cleaning,
Natural Gas Lines,
Ceiling Fans,
Drain Pipe Installation,
Water Heaters,
Handyman Services,
Electrical
FAQ
Speedy Nelson is currently rated 4.4 overall out of 5.
No, Speedy Nelson does not offer free project estimates.
No, Speedy Nelson does not offer eco-friendly accreditations.
No, Speedy Nelson does not offer a senior discount.
No, Speedy Nelson does not offer emergency services.