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Septics-R-Us

Septic Systems, Drain Cleaning, Sewer Cleaning

About us

“If you can’t flush! Call us!” Septics-R-Us 919-638-2087 or 336-508-0471 Septic Tank Pumping, 24/7,Emergency Service Septic System Repairs Lift Station Install and Repair Alarm Lights Services Line Cleaning Septic Pumping Septic Tank Cleaning Septic Field-line Cleaning Septic Risers Septic Filters

Business highlights

Emergency Services Offered

Services we offer

Septic Tank Pumping 24/7 Emergency Service Septic System Repairs Lift Station Install and Repair Alarm Lights Line Cleaning Grease Traps Septic Pumping Septic Tank Cleaning Septic Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.413 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
0%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.4
value
4.0
professionalism
4.4
responsiveness
4.5
punctuality
4.5
Showing 1-13 of 13 reviews

Tom H.
09/2022
5.0
septic tank
  + -1 more
They did a great job and after watching them during the process was interesting and helpful. They were very professional and did a wonderful job. They really were stupendous !
Description of Work: rerun electrical wire, replace control box and ejectior pump
Rating CategoryRating out of 5
Yes, I recommend this pro

Rosemary C.
08/2022
5.0
septic tank
  + -1 more
Excellent job done on pumping and pump repair.
Description of Work: Septic Tank pumping with inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol H.
07/2022
1.0
septic tank
  + -1 more
Overpriced. Told serviceman that I was charged for 1000 gal tank last time, but he charged me for 1500 tank stating that it used to be that one price was charged (but I did not use them before). I since requested a copy of the septic tank permit from the county, and we do only have a 1000 gal tank. So if he knew what he was doing and was honest, he should have known that I just had a 1000 gal tank. Second, he said I needed a filter. Charged over 400% markup on it when I checked the price of filters online. Finally, they just dug a hole in my yard and it looks like a burial plot. They did not carefully replace grass top and did not offer to put grass seed down for how they dug up the area. Will not recommend them and will not use them again.
Description of Work: Periodic septic tank pumpling

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$810

Renee C.
06/2022
5.0
septic tank
  + -1 more
Quick and effective
Description of Work: pump septic tank

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

George P.
02/2021
5.0
plumbing, septic tank, drain cleaning
  + 1 more
It was a great experience. We are a business ourselves. We have used others and had many bad experiences. These guys are polite, punctual, thorough, and informative. Septic is a dirty business, but these guys left us feeling satisfied and and happy. If you are a home or business owner you should definitely use them. We will be using them in the future and for our residences.
Description of Work: Septic inspection and pumping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carl B.
02/2021
5.0
septic tank
  + -1 more
Excellent work done. Polite, comprehensive, and punctual. Would definitely recommend and hire again.
Description of Work: Septic Tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Jennifer M.
02/2021
5.0
septic tank
  + -1 more
Called about a needing to have my septic tanked pumped, as there was a backed up drain line in my crawlspace I needed to deal with. They were able to provide me an appointment the next day. Most of the other vendors I called only offered appointments more than a week away. The crew arrived early and I was surprised to hear the project would take less than an hour. They worked quickly and were done on time without needing much involvement from me, including a cleaning of the backed up drain line. Would definitely use them again.
Description of Work: Septic System pumped

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Donna J.
01/2021
5.0
septic tank
  + -1 more
Fantastic in and out.
Description of Work: septic tank
Rating CategoryRating out of 5
Yes, I recommend this pro

Fred B.
01/2021
5.0
plumbing, septic tank
  + 0 more
Excellent! They showed up promptly and provided great service.
Description of Work: Septic system pumped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Vicki S.
01/2021
5.0
plumbing
  + -1 more
Corey and Gary were fantastic. They got here early, kept us informed every step of the way, and did a lot of work in a short time. We were concerned that we might have an issue that was more complicated that simply pumping the tank would fix, and sure enough, these guys identified the problem, took lots of photos, and patiently explained the situation to us. Corey and Gary were ultimately extremely professional, helpful, and unbelievably cheerful about their work. They obviously took pride in their efforts and wanted to keep us as a client. We purchased the services they needed to do without hesitation. There was no upsell--only reasonable problem-solving. We enthusiastically recommend this group. Ask for Corey and Gary!
Description of Work: Plumbing--Septic pumping and consultation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

marie W.
11/2020
5.0
plumbing, septic tank, drain cleaning
  + 1 more
Very Knowledgeable and Professional, I Would Recommend them to anyone who is needing Septic Services.
Description of Work: Line Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Pattie N.
06/2020
5.0
septic tank
  + -1 more
The crew arrived on time, were professional, and cleaned up after themselves.
Description of Work: Septic tank had to be pumped and lines cleared.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,250

Noel B.
04/2020
1.0
plumbing, septic tank
  + 0 more
Incomplete work on septic and $1225 charge. Spetic failed in 5 mos. and I was told warranty would not be honored and I had to pay an additional $2,200. High pressure, deceptive practices, bait and switch approach to what is really needed and what "warranty" covers.
Description of Work: Septic inspection and repair

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$1,450

Response from Septics-R-Us
Septics-R-Us came out to [Member Name Removed] ’s home on October 2, 2019, to pump his septic tank for $225. While there we noticed the tank was full of roots and had cracks that need to be patched. We told him he could have his tank replaced for $2,500, or we could patch the cracks and de-root the tank for $1,000. [Member Name Removed] chose to have us de-root the tank and patch it for $1,000. After work was completed he paid us $1,225. There was no warranty on any of this work as you can see clearly from the invoice, which I have available and can send if needed. Septics-R-Us was contacted by [Member Name Removed] towards the end of April 2020, about having issues. We sent a technician out to investigate. When he got there he needed to pump the tank to see what was going on. [Member Name Removed] agreed to have this done and pay the $225 for pumping. Upon inspection we noted that the field lines were shutting down and the best price we can give him as a returning valued customer was $1,100 to do this work. He didn’t want the work done and then started to say he wasn’t wanting to pay the $225 for pumping the tank. Nick Gisclair, foreman operator, then called him letting him know if he didn’t pay, we would have to take legal action. [Member Name Removed] did pay the $225 but then begin posting all sorts of negative reviews on multiple platforms. These reviews contained lies about our company, claiming we were not honoring our warranty, which is completely untrue.

    Contact information

    3822 S Alston Ave, Durham, NC 27713

    https://www.septicsruspros.com/

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured

    Licensed*

    Trade License Number
    6931
    Trade License Locale
    NC
    Trade License Authority
    North Carolina On-Site Wastewater Contractor and Inspectors Certification Board
    Trade License Expiration
    12/31/2023
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Septic Systems,
    Drain Cleaning,
    Sewer Cleaning

    FAQ

    Septics-R-Us is currently rated 4.4 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Septics-R-Us accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Septics-R-Us offers free project estimates.
    No, Septics-R-Us does not offer eco-friendly accreditations.
    No, Septics-R-Us does not offer a senior discount.
    Yes, Septics-R-Us offers emergency services.
    Yes, Septics-R-Us offers warranties.
    Septics-R-Us offers the following services: Septic Tank Pumping 24/7 Emergency Service Septic System Repairs Lift Station Install and Repair Alarm Lights Line Cleaning Grease Traps Septic Pumping Septic Tank Cleaning Septic Cleaning

    Contact information

    3822 S Alston Ave, Durham, NC 27713

    https://www.septicsruspros.com/

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day