ROSS & CO JEWELERS

Mr Ross and Shelby were fantastic and overly helpful! They were very friendly and made the entire experience fun and light hearted. I had a ring that belonged to my mother, that the diamond had cracked. This was a 2 carat diamond and I was heartbroken. After researching the current market in diamonds today it seemed I was going to be extremely limited in my options as I had a very tight budget. Not only did Mr Ross find a 2ct diamond in my budget but set the diamond and had it looking brand new - and did this at no additional charge! The replacement was completed in the timeframe stated as I don’t expect to be placed ahead of others who’s repairs were there before mine. I have returned since with my Rolex and Patek watches and received the same excellent service with them as well. I will be a life long customer! Oh he also provided me with a free appraisal as well!!

I went to Ross and Co. to have my rings sized, soldered and appraised after they were voted Best Jeweler in the Triangle by the Independent. The work took longer than I was initially told, though close to the promised date, Mr. Ross called and told me they would be a bit longer than anticipated. When I picked up the rings, the soldering work looked ok on the outside, but on the inside was sloppy and uneven. The appraisal was not complete, and I was told it would be mailed out as soon as it was completed. It was several months before I received it - after I called to inquire. I was less than pleased, and intended that to be my last association with Ross and Co. For personal reasons, I was not wearing the rings regularly, so I did not give it another thought. When I pulled the rings out to wear them again, it became clear that they were not nearly small enough. I was grousing about this to a friend of mine, a jeweler in another state, and he suggested I return to Ross and Co. and have them complete the job. So I reluctantly returned with the rings to Ross and Co. When I explained the situation, I was informed that – no, this was not going to be considered part of the original job. If I was unhappy, I should have come back immediately. He asked when the work was done – I guessed six months - and I tried to explain the reason why I didn’t immediately return. I only just discovered the problem because I hadn’t worn the rings since the work was done. Mr. Ross reluctantly agreed to fix the problem, and told me the rings would be complete the following Friday. When Friday rolled around, I received a call from Mr. Ross. The rings were not complete, and would not be until the next Tuesday. He went on to say that he went back in his records and it was actually more than a year since I had had the original work done. I was embarrassed, and tried to apologize for my mistake. However, Mr. Ross was on a roll. He accused me of being manipulative and trying to get something for nothing. After berating me for another minute or so for being dishonest, he concluded by saying, “I’m going to do this, but you need to know…” I stopped him there. I told him not to do a thing to my rings, that I would be there the next morning to pick up them up, and that I would take my business elsewhere. It turned out that Mr. Ross was right, and I was wrong. It had been a significant amount of time, and if I had realized that initially, I would not have been so resistant to treating this as a separate job. However, instead of handling the situation professionally and working with me to reach a resolution, he chose to attack me personally. That combined with the mediocre quality of the work is enough to convince me to take my business elsewhere from now on.

Ross is very straightforward. He always tells what my options are. He is very upfront about what the cost of my options would be. I can trust him to do good job and to provide me with options so that I know what range of cost could be and what are the advantages of any particular option might be.