One Hour Heating & Air Conditioning

Description of Work: Annual maintenance

Description of Work: Spring service ans trouble shout thermostat.

Description of Work: Bi-annual tune-up.

Description of Work: Replaced A/C capacitor

Description of Work: Freon loaded

Description of Work: Furnace / Non-responsive

Description of Work: New gas pack unit

Description of Work: Annual AC inspection

Description of Work: New AC Units

Description of Work: We needed a gas line moved for an oven to be installed

Description of Work: I am a residential property manager and have worked with One Hour Heating and Air on multiple properties. Every time I have reached out to them it has been time sensitive and they have always come out quickly, been professional and beat out the competing quotes.

Description of Work: Replacement of gas pack HVAC and ductwork.

Description of Work: HVAC Repair

Description of Work: Needed exterior vent and duct connection for bathroom fan and duct for clothes dryer

Description of Work: install new compressor that was in warranty

Description of Work: maintenance and assessment/repair heat pump

Description of Work: Service AC

Description of Work: Replace AC

Description of Work: Needed urgent repair on our HVAC unit

Description of Work: Crawl space sealing and heat/air conditioning repair

Description of Work: Replaced residential HVAC. Very prompt, courteous, on time and kept the work place clean and orderly

Description of Work: HVAC and encapsulation/insulation

Description of Work: Crawl space sealing and insulating and installation of a sump pump.

Description of Work: two new HVAC units

Description of Work: We hired Green Horizon, now called One Hour Heating and Air Conditioning in early October to install insulation and seal the ducts in our home, with the purpose of improving our home efficiency. They did a hasty, sloppy and incomplete job and damaged our house. I have been a homeowner for over 11 years and have had a variety of work done on each home I've owned. This is the worst experience I have ever had. They said that it would take 2 days to complete the job and did it in a half day. Unsurprisingly, the work they did was sloppy (insulation in areas it did not belong, weather stripping not placed on the attic door cover), incomplete (did not bring the necessary or functional equipment to demonstrate that it would meet the efficiency standards set by our local energy company(blower test) and led to damage to our home (hole in our ceiling, large scratch in our new hardwood floors and bent the mechanism to our pull down stair case so badly that now it takes 10 attempts to get it to close). After creating a large hole in the hallway ceiling that we recently had completely repainted, they scheduled one of their guys to repair the hole. He was inflexible about the time he could come, which forced my wife to tell her employee that he had to work on a day he planned to take vacation, so he could provide work coverage for her. After waiting over an hour for the guy to show up, my wife called the office manager (OM), who finally reached their repair guy-it had apparently "slipped his mind." He offered the time my wife originally requested, but at that point, she had already rearranged her work schedule to work in the afternoon. I will add that the estimate for how long the job would take was 2 hours. I was forced to take the afternoon off from work so that my wife could get to her job. The repair man's "friend" showed up and was totally unprepared for the job. He had to go back out to get the appropriate materials, after I called the OM to confirm that he was there to fix the hole in the ceiling. It took him 4 hours to finish the repair, so I missed the rest of my work day. After the crew left, we discovered that they had gotten insulation in areas that were not intended to have insulation. As we continued to look, we noticed a very large hole in the attic floor that was not there before. Additionally, the attic door cover they had created did not have any weather stripping, which the president of their company said should have been added. We again contacted the OM, who arranged to have the team return to address these issues and to conduct the blower test. My wife called the office several times to verify that the team would do the blower test in the same visit. She was assured that this final part would be done in just a couple of hours. When I came home, I discovered that the crew was still there, and my wife was in tears. The crew said they had no idea they were to conduct the test and did not bring the equipment. She was stunned--she called the OM who insisted that the crew did know and had one person drive back to get the equipment. My wife was beyond stressed, as she had planned her work schedule around what she had been told by the team. When they did return, the machine did not work. My wife called the OM again--she apologized and drove over another machine. That also did not work. As this was their only other machine for the test, my wife had stressed over missing more work for a job that did not even get finished. I am appalled by this company’s utter lack of professionalism and integrity. Due to the gross incompetence of the people this company sent to either do the job or try to fix something they damaged, what should have been a 2 day job has dragged on for weeks and is still incomplete. They have wasted multiple work days of ours and caused an inordinate amount of stress to our lives in trying to get the many issues resolved through talking with them directly.