Maids-In-Waiting

House Cleaning, Floor Cleaning and Waxing, Carpet Cleaning

About us

-Locally Owned Not A Franchise -Serving Local Customers For 27 Years -Award Winning House Cleaning Service -Guaranteed -Web Site www.maids-in-waiting.com -No Special Fees for Oven or Refrigerator Cleaning -Fully Insured By The Hartford

Business highlights

37 years of trusted experience

Services we offer

General Cleaning ( Move in and Out ,Weekly,Bi-Weekly, Monthly or As Needed),"Host"Dry Extraction Carpet Cleaning, Hardwood Floor Waxing and Buffing , House Cleaning in Preparation for Selling.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.927 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
4%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-25 of 27 reviews

Shelby C.
11/2023
5.0
house cleaning
  + -1 more
They were awesome! Quick and efficient :)
Description of Work: Move out cleaning!
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Paul T.
11/2018
5.0
house cleaning
  + -1 more
arrived on time and finished the job with a little extra time involved. The were the first to respond to a cost request and followed-up with a phone call the next day. More than double what I had been paying a private cleaning lady for the same work, but they brought all their own stuff. I probably had a good deal with the previous lady.
Description of Work: kitchen, living room and two bathrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Katie C.
06/2018
5.0
house cleaning
  + -1 more
They did an excellent, thorough job. Left everything sparkling. I was grateful that they were able to squeeze me in at the last minute. I waited until the last minute to enlist an agency to clean my mother's house before it went on the market. Maids in Waiting saved me!
Description of Work: thorough clean of 1700 sq ft house the day before it went on the market

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yasmin B.
06/2017
5.0
house cleaning
  + -1 more
The office staff is great and were able to schedule me on very short notice. I paid for 5 hours, but only got 4 hours of service and I was too flustered after an early morning trip with kids to get to the apartment to argue the point. The apartment looked very good though.
Description of Work: I moved out of an apartment and needed it cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$213

Jennifer F.
06/2017
5.0
house cleaning
  + -1 more
unknown
Description of Work: Fantastic. Three people arrived on time, and within 2 1/2 hours, I had a house I almost didn't recognize, it was so clean. They did windows and mirrors, cleaned the floors, scrubbed entire bathrooms (including shower), and volunteered to clean the garage (next time). Definitely will use them again
Rating CategoryRating out of 5
Yes, I recommend this pro

Paul T.
06/2017
4.0
house cleaning
  + -1 more
Mostly OK with some areas which were not well-managed. A positive was the ability to work me in with short notice. One of the bathrooms was downstairs off the garage. I was charged additional to the estimate as the team leader said they had been there for the estimated time. I asked that they clean down the stairs, the entry and the bath. It was cursory at best. Dust was still on the top of light switch plates and baseboards. The rest of the house was acceptable. My previous private cleaning lady would take 4 hours and charge less and complete the same scope. This was a group of 3. I expected more for the money. I will likely try them one more time prior to making a decision regarding an ongoing relationship.
Description of Work: cleaning of kitchen, 3 baths, living room, 2 bedrooms

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$223.65

Thorsten F.
05/2017
5.0
house cleaning
  + -1 more
They did a thorough and professional job.
Description of Work: initial house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill S.
01/2017
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Sandra C.
11/2016
5.0
house cleaning
  + -1 more
They did a fantastic job. Amanda went above and beyond to meet my needs. I would highly recommend this company. They are extremely nice, do a wonderful job and they work with you to make sure you are pleased.
Description of Work: They cleaned my house after I moved out for the new owners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Linda S.
10/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: ...............................
Rating CategoryRating out of 5
Yes, I recommend this pro

Audrey W.
10/2016
4.0
house cleaning
  + -1 more
It went ok. For a few dollars more I could've had the whole house cleaned. It was good. Good attitude and did what they were supposed to do. It was more expensive for just the bathroom. They were punctual.
Description of Work: Cleaned bathroom.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$81

Crystal P.
08/2016
5.0
house cleaning
  + -1 more
The technicians did above and beyond on the services requested. I will be using Maids in Waiting again.
Description of Work: Bathroom and Kitchen cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$81

Nancy W.
03/2016
5.0
house cleaning
  + -1 more
Crew arrived on time, worked diligently, and did an excellent job.
Description of Work: Thorough routine cleaning of two-story house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Maids-In-Waiting
Ms. [Member Name Removed], Thank you very much for the positive review of our service. We really appreciate it so much and it is so important to our small local business! We remain committed to your satisfaction and value your continued business so very much. Please never hesitate to reach out for any reason or concern in the future. Thank you again so much! Sincerely, Amanda Sudderth

Marian L.
11/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marian L.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Very good job. Hope to keep using Maids in Waiting on a regular basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

diane T.
10/2015
3.0
house cleaning
  + -1 more
Unfortunately, there were too many tasks that they were unwilling to do such as cleaning blinds and windows among other things.
Description of Work: I purchased a deal for them to provide housecleaning services.
Rating CategoryRating out of 5
$118

Response from Maids-In-Waiting
Ms. [Member Name Removed], I apologize for any inconvenience. The technicians who came to the home to do the work reported that your post job inspection was satisfactory. Unfortunately, our repeated attempts to verify satisfaction via phone resulted in no response. We are committed to our customer satisfaction and regret that you were not completely satisfied. I have discussed the issue with Angie's List and will also add an additional note to this Big Deal going forward that specifically addresses the fact that window washing is not a service that we provide. We would love the opportunity to serve you in the future. Sincerely, Amanda Sudderth

Carlene H.
10/2015
5.0
floor cleaning, house cleaning
  + 0 more
unknown
Description of Work: Two people came and cleaned my house, 3 floors, over 2700sq ft. in 2.5 hours. They were prompt. Cost is charged per hour. Done for less than $200.00. I was pleased their work. I will use them in the future

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maids-In-Waiting
[member name removed], Thank you so much for the wonderful review. We really appreciate your business and look forward to serving you in the future. Sincerely, Amanda

John C.
04/2015
5.0
house cleaning
  + -1 more
The cleaning was thorough, they even got out dirt I thought was impervious to any cleaner.
Description of Work: Gave my house an initial cleaning that was spectacular! Will totally do business with them from here on out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Maids-In-Waiting
(member name removed), Thank you so much for the positive review! We are so happy to provide services for you and look forward to meeting your home cleaning needs in the future. Sincerely, Amanda Sudderth

Mark D.
01/2015
5.0
house cleaning
  + -1 more
Reliable efficient friendly. Could not ask for more
Description of Work: Weekly house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

Response from Maids-In-Waiting
[member name removed], Thank you so much for the positive review. We have enjoyed helping to meet your cleaning needs for all these years! Thank you so much for your business. Sincerely, Amanda Sudderth

Linda C.
12/2014
5.0
house cleaning
  + -1 more
Service is always excellent. The same crew comes to my home every other week so they know exactly what to do with little direction. They are always on time - like clockwork - and very respectful of my home. Overall, they always do a great job - I'm fortunate to have found them!
Description of Work: House Cleaning Services

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136

Response from Maids-In-Waiting
[Member Name], Thank you very much for the review. We are so glad you are happy with our service, and we appreciate your continued business so very much. Have a wonderful New Year. Thanks again, Amanda Sudderth

Cheri R.
09/2014
5.0
house cleaning
  + -1 more
I've been using Maids in Waiting for 10 years--starting when we moved to the Triangle. Asked around and this firm was recommended. I am always happy with their service. I love having the same team come, so I can get to know them and they me. These folks are so consistent and trustworthy! They come when we are not at home, letting themselves in and leaving the place beautiful, tidy, clean. They go above and beyond! They helped me out when we were out of town and they arrived to find our house broken into. They called the police, called me, made sure that the situation was addressed. I feel they are old reliable friends.
Description of Work: regular biweekly house-cleaning: kitchen and baths, bedrooms, floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Cheri R.
07/2013
5.0
house cleaning
  + -1 more
They are superb and great people. I pay $128 for three people to clean for an hour and half.
Description of Work: I use to Maids-In-Waiting for housecleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Mark D.
08/2012
5.0
house cleaning
  + -1 more
Automatic. Mostly they come during the day, so the house is dirty in the morning, clean in the evening. [update] Two years later: These people have great. The continue wonderful, reliable service and the house always looks great.
Description of Work: Reliable weekly house keeping. Good staff continuity.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$83.5

Valarie Z.
05/2011
5.0
house cleaning
  + -1 more
They are very loyal and good at what they do. They are efficient. They haven't changed their prices in 10 years.
Description of Work: I use Maids-In-Waiting for housecleaning. I have been using them for 12 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

Kathleen H.
06/2009
5.0
house cleaning
  + -1 more
I always use this company because they are thorough, reliable, and completely trustworthy. The owner, Jerry, and the office manager, Kay, are very pleasant and professional people who go out of their way every time to accommodate my schedule, sometimes with a short turnaround between tenants. I never have to worry about the results, because their cleaning crews always do a terrific job. Their pricing is also excellent. You can't find a better company.
Description of Work: I hired Maids-in-Waiting to clean a 1700 square foot townhouse after a tenant moved out. This entailed cleaning hardwood floors, dusting blinds, vacuuming, cleaning bathrooms, and a kitchen with a dirty oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200
    • 1(current)
    • 2

Contact information

3521 University Dr, Durham, NC 27707

www.maids-in-waiting.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Carpet Cleaning

FAQ

Maids-In-Waiting is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Maids-In-Waiting accepts the following forms of payment: Check
Yes, Maids-In-Waiting offers free project estimates.
No, Maids-In-Waiting does not offer eco-friendly accreditations.
No, Maids-In-Waiting does not offer a senior discount.
No, Maids-In-Waiting does not offer emergency services.
No, Maids-In-Waiting does not offer warranties.
Maids-In-Waiting offers the following services: General Cleaning ( Move in and Out ,Weekly,Bi-Weekly, Monthly or As Needed),"Host"Dry Extraction Carpet Cleaning, Hardwood Floor Waxing and Buffing , House Cleaning in Preparation for Selling.

Contact information

3521 University Dr, Durham, NC 27707

www.maids-in-waiting.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed